Diamond Health Care Solutions Ltd

Friars House, Manor House Drive, Coventry CV1 2TE
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9.4 5 Reviews
  • Diamond Health Care Solutions Ltd, Coventry
Diamond Health Care Solutions is a compassionate and professional home care agency you can trust. The company offers domiciliary care, supported living services, respite care at home, and companionship to residents in Coventry, Warwickshire and surrounding areas.

The staff is committed to providing quality, innovative, and compassionate in-home care that enables clients to live comfortably, safely, and independently in their most cherished place; their home. Investing in a digital care monitoring system provides an ideal way for family members to monitor the care their loved ones receive. The company caters for adults aged 18 and above.

With over 20 years of experience in the healthcare industry and as a Registered Nurse, it was recognised that the elderly, frail, and vulnerable in the community need support from well trained and skilled staff to enhance their quality of life and foster their independence.

Tailoring to each individual's unique needs, the team collaborates closely with clients and their families to develop personalised care plans that meet those needs and promote social interaction, such as organising coffee outings and date nights for clients.

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Care Provided by Diamond Health Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Diamond Health Care Solutions Ltd
  • Person in charge
  • Nadine Ndonga (Manager)

Funding & Fees Guide for Diamond Health Care Solutions Ltd

  • Prices

  • £20 -£35 per hour

  • Fees is negotiable depending on the assessment.

Diamond Health Care Solutions Ltd Reviews (5)

9.4

Diamond Health Care Solutions Ltd has a Review Score of 9.4 (9.397) out of 10, based on 5 reviews in the last 2 years. Over all time Diamond Health Care Solutions Ltd has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from S N (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have moved over from another care company and we are very impressed with the outstanding care being provided. The manager is very hands on and the staff she uses are also amazing at their job. The managers nursing knowledge shines through in the care she provides. They understands my mother's condition
well they can tailor the care to her needs.

Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you so much for trusting Diamond Health Care Solutions Ltd. It is our priority to ensure that everyone under our care is treated with dignity and respect. We will continue to work with compassion and to meet your needs appropriately. Your care will be our priority.


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Review from D T (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good and pleasant to have company coming in each day, and the help I got is very good thank you.

Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

With profound gratitude, I wish to thank my wonderful service user for acknowledging the services delivered by Diamond Health Care Solutions Ltd. The company pledges to uphold the standards of care required by the Care Quality Commission. It is our priority to ensure that everyone who deserves care receives the best care possible. Your comments are well appreciated.


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Review from M W (Husband of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication, very professional, friendly and clearly experienced. We've had a very good experience using Diamond Health Care Solutions Ltd and would highly recommend them.

Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Your feedback means a lot to the staff working at Diamond Health Care Solutions Ltd. It is a privilege to know about the quality of care that was delivered by one of our nurses in the community. We are available 24/7 to provide support when required. Our Nurses will always deliver care in line with the NMC Code and maintain confidentiality.


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Review from S W (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurse has provided exemplary care throughout. The level of care and compassion has been amazing. Without this care my recovery would have taken much longer. The nurse has been professional and discreet, taking the time to get to know me as an individual to ensure my care was tailored to me as an
individual - I cannot thank the nurse enough.

Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you for the positive feedback. Our team members are dedicated to providing the best care possible, and your feedback motivates us to keep up with the highest standards of care. The care of our clients are a top priority.


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Review from Bhupinder S (Son of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team were fantastic, providing genuine, responsive, and highly attentive care to my father who has severe anxiety. Highly recommend. She is also very flexible and responsive to our needs and able to adapt as needed.

Reply from NADINE NDONGA, Company Director at Diamond Health Care Solutions Ltd

Thank you for your feedback. I am delighted with the acknowledgement. Your feedback means a lot to the company. The staff will continue to deliver safe and compassionate care to our vulnerable people in the community. Your care is our priority.


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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Diamond Health Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Diamond Health Care Solutions Ltd is calculated as follows: ( (26 Excellents x 5) + (3 Goods x 4) ) ÷ 29 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Health Care Solutions Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Diamond Health Care Solutions Ltd

What Type of Services does Diamond Health Care Solutions Ltd offer?

Diamond Health Care Solutions Ltd offers Home Care & Nursing Care.

How many Carers does Diamond Health Care Solutions Ltd employ?

Diamond Health Care Solutions Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Health Care Solutions Ltd to verify any information. View our terms and conditions. Diamond Health Care Solutions Ltd has an Enhanced Service – more info.