Diamond Social Care Ltd

41 Holly Approach, Ossett WF5 9TD
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  • Diamond Social Care Ltd, Ossett
Diamond Social Care offers a wide range of services to meet the diverse needs of clients in several areas in Kirklees and Wakefield.

These areas include Ossett; Mirfield; Heckmondwike; Dewsbury; Cleckheaton; Liversedge; Batley; Birstall; Morley; Thornhill; Ravensthorpe; Netherton; Horbury; West Yorkshire.

The team of dedicated and compassionate professionals provide exceptional support that is tailored to each individual’s unique needs. They strive to improve each client’s quality of life and to support them to live happily and independently in their own home.

The team’s values are Compassion, Integrity, Respect and Collaboration, and they use these to deliver care that promotes health, independence and happiness while respecting dignity and diversity at all times.

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Care Provided by Diamond Social Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Diamond Social Care Ltd
  • Person in charge
  • Suzanne Gelsthorpe (Manager)

Funding & Fees Guide for Diamond Social Care Ltd

  • Prices

  • From £24 per hour

Diamond Social Care Ltd Reviews (10)

10

Diamond Social Care Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Diamond Social Care Ltd has 10 reviews.

Overall Experience

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Review from Suzanne W (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review of Diamond social care, my previous review was 6th August 24. Since then my views haven't changed about the company if anything it's only got better. Both my parents have deteriorated in this time mentally and physically and their needs have changed but yet again they step up
and beyond.
Their knowledge and their dedication is commendable, their duty of care with the changing and challenging day to day care needs of my parents is outstanding.
Management are 100% approachable, nothing is too much trouble and always come up with a solution to what I think is a big problem and put my mind at ease , this shows true professionalism.

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Review from T A (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad both have dementia were initially reluctant to have carers, but they have made such a difference to their daily lives that they now love them coming! The carers make them a lovely lunch and tea every day, help them with showering etc, and are more than happy to do ironing and other household
tasks. They are very aware if mum or dad are not themselves, they will contact me immediately. I feel they go above and beyond what they need to do. They will even call for fish and chips!

Reply from Suzanne Gelsthorpe, Nominated Individual at Diamond Social Care Ltd

Such a lovely review your mum and dad are lovely people and deserve to have the best care. Thanks for the kind review it's very much appreciated.


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Review from C S (Daughter-in-law of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We where recommended to contact Diamond Care after our care provider at the time was letting us down. From the initial contact they where great. They gave us hope and reassurance for my mother in law who suffers with Alzheimer's disease. The relationship they have with the family is perfect and we all
work so collaboratively. All the carers treat my mother in law like human being. They are an amazing support for both my in laws. The also provide a sitting service which enables my father in law to go out a couple of hours a week. We are all so glad we are part of there family now and we would like to thank them all for everything they do. You are truly special people!

Reply from Suzanne Gelsthorpe, Nominated Individual at Diamond Social Care Ltd

Thank you so much for your lovely feedback. It makes everything so worthwhile when we get reviews such as this.


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Review from Elaine L (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the compassion and time given to mum. The carers are personable never in a rush will sit and talk to her once tasks are completed.
Mum feels at ease with them. Manager will also attend if required, also not afraid to be hands on.

Reply from Suzanne Gelsthorpe, Nominated Individual at Diamond Social Care Ltd

Thank you so much for your kind review it is a pleasure looking after your mum.


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Review from H H (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team really caring and professional would recommend 100 percent take excellent care of my mum and dad both with very different complex needs couldn't be happier with the service definitely .

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Review from Claire O (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All going well, and happy with the service. Currently, my dad is in hospital, but looking forward to getting home and seeing the staff again. Great help for us. 100% care, and noticed when something wasn't right, and needed medical help

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Review from Lisa E (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall, staff, consistency, duty of care and quality of life, includes family values also, very trustworthy with no issues but if there was it would be easy to sort it out as staff, management are very easy to talk to and are there to help support and guide.

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Review from C S (Daughter of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service is provided by Diamond Social Care. The care staff are friendly and approachable. They always go above and beyond their roles. They provide high standards of care, show respect, and are very caring. Would highly recommend Diamond Social Care.

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Review from Suzanne W (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mum has Alzheimer's, she can present as not having it and this was a big problem. I had tried two other companies before being recommended by Diamond Social Care. I could tell from the first phone call to the manager that they were providing a completely different care package. The small
group of carers that support my mum are well-trained, friendly, empathetic, good communicators and person-centred to my mum's choices and needs. I feel above all they are not in a rush, the carers cook my mum lovely homemade food, they keep my mum's clothes clean and ironed and always ask mum through every choice making her feel empowered and safe in her home. Mum would love to stay in her own home and with collaboration with myself and Diamond Care I feel confident we can give mum her wish. I would not hesitate to recommend Diamond Care to anyone, they provide care in the community that everyone deserves.

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Review from Kay C (Daughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care company have been amazing. The professional care and attention provided to ensure the care needs of both my parents are met have been outstanding. They have helped us ensure we have the right care package in place liaising with the Local Authority, we have had no hesitation in asking
them to provide additional private care on a taylor-made basis. All the staff are competent professional, caring individuals. I couldn't recommend them highly enough.

Reply from Suzanne Gelsthorpe, Nominated Individual at Diamond Social Care Ltd

We really appreciate you taking the time to review our team reading your review makes it all worthwhile and I am sure our team will agree.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Diamond Social Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Diamond Social Care Ltd is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Diamond Social Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Suzanne

Suzanne Gelsthorpe

Job Title: Registered Manager

Joined: 2024

I have worked in care for over 20 years working my way up through the ranks, from carer to field care then coordinator and then finally registered manager.


I had a dream for many years that I would open up my own care company as I loved helping people and finally, in May 2024 that dream became a reality and we got CQC registered.


My vision for Diamond Social Care would be a company where everyone felt valued. Clients had regular staff and it was a nice place to work.
Well here we are the reviews speak for themselves it's hard work but definitely worth it


Frequently Asked Questions about Diamond Social Care Ltd

What Type of Services does Diamond Social Care Ltd offer?

Diamond Social Care Ltd offers Home Care.

How many Carers does Diamond Social Care Ltd employ?

Diamond Social Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Diamond Social Care Ltd to verify any information. View our terms and conditions. Diamond Social Care Ltd has an Enhanced Service – more info.