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Walfinch St Albans has a Review Score of 9.2 (9.205) out of 10, based on 4 reviews in the last 2 years. Over all time Walfinch St Albans has 4 reviews.
Review from David F (Husband of Client) published on 8 January 2025
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Edward A (Son of Client) published on 3 January 2025
Submitted via Website •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Daughter of Client) published on 16 December 2024
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G S (Wife of Client) published on 16 December 2024
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.205) out of 10 for Walfinch St Albans is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Walfinch St Albans is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Walfinch St Albans is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Manager
Joined: 2023
Victoria recently joined Walfinch as the Registered Manager bringing over 23 years of experience in the care industry. A kind, passionate and approachable individual with a hands-on approach with the care team to achieve the best level of care. She is also the training manager and all staff are trained in house at St Albans.
Seeing the joy on others faces gives her a sense of achievement knowing her efforts makes a difference to someone’s life."I will always go that extra mile and share my experiences to support my staff team to progress in their careers" says Victoria..
Outside of work "I enjoy spending time with the family and taking my fur baby for walks"
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch St Albans to verify any information. View our terms and conditions. Walfinch St Albans has an Enhanced Service – more info.