Fees starting at £28 per hour
Kingsley Home Care - North Norfolk has a Review Score of 9.2 (9.167) out of 10, based on 5 reviews in the last 2 years. Over all time Kingsley Home Care - North Norfolk has 5 reviews.
Review from Jan L (Wife of Client) published on 7 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk
Thank you so much for your kind words. Our staff always try to give the highest standards of care with compassion and professionalism. Your feedback is important to us. Thank you for taking the time to submit a review. Greatly appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter T (Client) assisted by family/friend published on 22 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk
Thank you for your encouraging, kind words as we continue to grow and develop.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Donna H (Client) published on 18 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk
Thank you for taking the time to leave a review of the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R M (Niece of Client) published on 3 December 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk
Thank you for your lovely feedback, it's so nice to hear such positive things about our carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ruth F (Niece of Client) published on 2 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk
Thank you so much for your lovely feedback and we are so glad that you are happy with the service that we provide. I will ensure that we share your comments with the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.167) out of 10 for Kingsley Home Care - North Norfolk is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Kingsley Home Care - North Norfolk is calculated as follows: ( (20 Excellents x 5) + (10 Goods x 4) ) ÷ 30 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kingsley Home Care - North Norfolk is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Branch Manager
Joined: 2024
How long have you been in the care industry, and what led you to join Kingsley Home Care?
I have worked in the domiciliary care industry for 5 years. Word of mouth originally led me to Kingsley, however, once I researched further I felt that they would be a great company to be involved with due to their core values and working ethos.
What do you find most rewarding about working in-home care?
The most rewarding part of home care is being able to make a difference to the lives of our clients and their families through care, support and understanding.
What is your vision for the future of this branch and the services it provides?
My vision for the Kingsley Home Care North Norfolk branch is growth through providing an outstanding quality of care which is delivered by the highest quality of carers. All of which would be supported by the Kingsley Health Care/ Home Care family.
What are your hobbies and passions outside of Kingsley?
My biggest passion outside of Kingsley is my family. I enjoy spending time with close friends and listening to live music. My hobbies include crocheting, crafting, long country walks, kayaking, yoga and mindfulness.
Job Title: Care Coordinator
Joined: 2024
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have worked in the care industry for 5 years and was in a home care setting. I was told about Kingsley by Karen Smith and along with doing some research, I saw that Kingsley looked like a very good company to work for.
What do you find most rewarding about working in-home care?
The most rewarding part of home care is knowing that you are making a difference to your clients, by helping with all their needs and helping them to remain in their own homes.
What is your vision for the future of this branch and the services it provides?
I can see the Aylsham Branch being a huge part of Kingsley and offering all the home care services to all the individuals locally and in the surrounding areas and making a difference to those wanting to stay in their own homes.
What are your hobbies and passions outside of Kingsley?
I love walking my 2 dogs and spending time with my close family and friends. I especially enjoy coastal walks as well as just spending time in my garden.
Job Title: Chief Operations Officer
Joined: 2020
When did you join Kingsley?
May 2013
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I started my care journey 42 years ago. Trained as an EN(M) qualifying at the age of 20 and I was one of the youngest enrolled nurses working in an acute psychiatric hospital. I specialised and worked with advanced dementia before moving into the addiction unit. I then went on to complete my conversion course and qualified as an RGN specialising in the bleed unit. I then burnt out with the NHS and moved into Social care working as a deputy manager and then a home’s manager in a nursing home 25 years ago. I have worked with charities, social housing and finally Kingsley Healthcare. Started as a registered manager at Colne House before progressing to a Peripatetic Manager supporting homes without a manager and ensuring they were CQC-ready. Moved on to Operations manager before being offered the Regional Operations Director in 2019.
A short break from work in early 2024 before returning to the current role.
What do you find most rewarding about working in-home care?
Supporting people to live as independently as they can in their own homes. When this is no longer possible being able to support and offer live-in care or moving into one of our homes
What is your vision for the future of this branch and the services it provides?
My vision is to see Kingsley Homecare grow in not only the three areas that we currently cover but nationwide. I want us to be the provider of choice.
What are your hobbies and passions outside of Kingsley?
I enjoy good food and wine, visiting the gym, walking my dog along the beautiful Lowestoft coastline, upcycling old furniture and knitting in front of my fire on the cold winter nights.
Job Title: Group Business Development Manager
Joined: 2020
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.
What do you find most rewarding about working in-home care?
I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.
What is your vision for the future of this branch and the services it provides?
My vision is that we eventually become the leading provider of home care in the UK
What are your hobbies and passions outside of Kingsley?
I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading.
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