Primacy Homecare Ltd

Our Founder and Managing Director, Nirav, started Primacy Homecare with a single vision – to provide his local community with the very best care services at home. Born in Harrow and now a resident of Ruislip, Nirav is passionate about local issues, in particular those that affect the most vulnerable in our community. Before founding Primacy Homecare, Nirav held a number of senior marketing leadership roles in the artificial intelligence, software automation, consumer and business electronics industries. Most recently he spent 13+ years at Nuance Communications, the leader in voice recognition, acquired by Microsoft and Tungsten Automation, a leading software automation and robotic process automation company.

Primacy Homecare is incredibly proud to have Manisha as our Registered Manager. Manisha has over 14 years of experience in caring for the elderly, with 11 years of those years as a Registered Manager. Leading all aspects of the delivery of care for Primacy Homecare, she ensures that we are exceeding Care Quality Commission (CQC) standards in how we are a Safe, Effective, Caring, Responsive & Well-led care organisation. Here’s some more about Manisha in her own words: I was born in Mauritius and my journey in care began in 2009 when I joined Home Instead until 2023, one of the leading care companies. Since then, I have dedicated myself to providing exceptional care to those in need whilst continuously refining my skills and expertise in the overall healthcare space. As a dedicated Registered Manager, I bring a wealth of enthusiasm and passion to my role, always striving to provide the highest level of support and assistance to those under my care, With a level 5 NVQ qualification in Leadership and Management in Health and Social Care, I am equipped with the skills and knowledge necessary to effectively lead and inspire my team towards excellence in service delivery. Primacy Homecare is currently supporting me to further develop my skills by completing a Level 7 NVQ. In addition to my current role, I am honoured to serve the Skills for Registered Manager Network as the Co-Chair for Brent and Harrow. This position allows me to contribute to the development and advancement of care standards within our community, further demonstrating my commitment to excellence in care. I take immense pride in my work, recognizing the profound impact it has on the lives of individuals within our community. Each day presents an opportunity for me to make a positive difference. Beyond my professional achievements, I am a proud parent of 2 wonderful boys.

Steph, as she likes to be known, is the engine that ensures our carers know exactly where they need to be and when they need to be there. Care coordination is one of the most important functions within any home care service and with her 8+ years of experience, Steph makes sure that we don’t miss a beat. Steph has a genuine passion for caring for others and our clients will often see her in the field inspecting the quality of our service, supervising carers and engaging with the community. Here’s a bit more about Steph in her words: I have been working in care for 8 years. I worked as a Care Coordinator for 6 years with a company in Eastcote, and for a year and a half as a Field Care Supervisor for a company in Uxbridge. Now, I am excited to take on the role of Care Coordinator here at Primacy Homecare. Originally from France and fluent in French, I spent years working as a Bilingual Executive Assistant and Secretary in Paris. I’m always eager to take on new challenges and am not afraid to face difficult situations head-on. My responsibilities include assisting the CQC Registered Manager in making sure our staff are working safely and meeting required standards. I also manage scheduling for staff and clients, oversee supervision, and ensure that all files for clients and care staff are up to date and properly reviewed. On top of that, Primacy Homecare is supporting me to further develop my skills and career by completing my NVQ Level 5 I love being in the field when needed, providing care, conducting spot checks, and demonstrating best practices to the team.

In my free time, I enjoy spending time with my husband, son, and family, as well as travelling, cooking, going to the gym, and reading autobiographies. You can call me Steph!