Medway Care Services

1 St Colme Street, Edinburgh EH3 6AA
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9.2 4 Reviews
  • Medway Care Services, Edinburgh
Medway Care Service is a a local healthcare specialist, and a care and support agency providing care at home or support in the community. They pride themselves in providing motivated high quality staff to clients at short notice throughout Edinburgh and surrounding areas.

They provide support from 60 minutes to live-in care.

The service is nurse-led by their manager who has a comprehensive background as a nurse and in community support.

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Care Provided by Medway Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Medway Care Services Ltd
  • Person in charge
  • Gracious Muzambi (Manager)

Funding & Fees Guide for Medway Care Services

  • Prices

  • Our prices start from £25.00 - £29.00/hour depending on individual requirements

  • Fees vary based on individual requirements. Please contact us for more information

Medway Care Services Reviews (4)

9.2

Medway Care Services has a Review Score of 9.2 (9.207) out of 10, based on 4 reviews in the last 2 years. Over all time Medway Care Services has 4 reviews.

Overall Experience

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Date Published

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Review from A S (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Medway Care has provided an excellent companionship carer for my mum. They were quick and efficient at finding a suitable carer and provided great value for money. I would highly recommend Medway Care. They are polite and helpful when I have had any queries regarding their service.

Reply from Judith Milburn, Business development at Medway Care Services

Thank you for your kind reply. We are so pleased you are happy with our service, it is always our aim to provide a high-quality service that meets the needs of each individual.


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Management

Treated with Dignity

Value for Money

Review from Kevin D (Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent, prompt, efficient and friendly. The carer has also been supportive and caring. Contact with the service throughout has been excellent. I can recommend Medway Care Services.

Reply from Gracious, Service Manager at Medway Care Services

Thank you for your kind words and positive feedback! We're thrilled to hear that you found our service excellent, prompt, efficient, and friendly.


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Management

Treated with Dignity

Value for Money

Review from Brian D (Friend of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company easy to contact and liaise with. The service I was looking for is quite specific, namely a walking companion, and the carer showed an understanding of what this would require in terms of my friend's needs. They have continued to be receptive to the needs of my friend and have
adapted to any change of circumstances or conditions. I have access to the notes on visits via an app which provides me with easily accessible feedback.

Reply from Gracious, Service Manager at Medway Care Services

Thank you so much for taking the time to share your experience with Medway Care Services. We're delighted to hear that you found our team easy to contact and work with, and that the carer provided the understanding and support needed for your friend's specific requirements.


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Treated with Dignity

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Review from J P (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Medway Care Services responded extremely quickly to our request for help with temporary sleepover carers for my mum who was becoming confused and at risk at nights due to developing dementia. The managers were extremely helpful with advice and suggestions for ways to care for mum. They set up a family
app so that we could quickly deal with any issues arising and giving us reassurance while abroad that mum was safe and well cared for at nights. The carers quickly established a good rapport and were very patient, good humoured and kind with mum, and diligent in keeping in contact, seeking guidance from family and/or managers appropriately when necessary.

Reply from Gracious, Service Manager at Medway Care Services

Thank you so much for your kind words and for sharing your experience with Medway Care Services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Medway Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Medway Care Services is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Medway Care Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Gracious Muzambi

Job Title: Registered Manager

Joined: 2013

Gracious is a nurse and an experienced manager. Gracious is dedicated to making sure that everyone receives a high standard of people-centred care, and that you stay in control of your care.


Frequently Asked Questions about Medway Care Services

What Type of Services does Medway Care Services offer?

Medway Care Services offers Home Care.

How many Carers does Medway Care Services employ?

Medway Care Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Medway Care Services to verify any information. View our terms and conditions. Medway Care Services has an Enhanced Service – more info.