Carezone Health Services Ltd

Regus House, Fairbourne Drive, Atterbury, Milton Keynes MK10 9RG
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1.0 1 Review
  • Carezone Health Services Ltd, Milton Keynes
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Care Provided by Carezone Health Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Carezone Health Services Ltd
  • Person in charge
  • Tebeth Masawi (Manager)
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Carezone Health Services Ltd Reviews (1)

1.0

Carezone Health Services Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Carezone Health Services Ltd has 1 review.

Overall Experience

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Date Published

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Review from S K (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carezone was contracted to provide live in care from my mother. She is 94 with advanced dementia. With the assistance of her regular carer and prompting she is able to mobilise short distances with a walker, including to the bathroom and transfers a chair to eat. The carer from Carezone was unable to
do this. They demanded extra money claiming that a second carer was required. The live in carer left my mum with no one to care for her with a couple of hours warning. A frail elderly lady was left in a very exposed position. It meant stress for myself - I have MS and am unable to help my mother. Carezone were aware of this. Their behaviour towards my mother and myself demonstrates no compassion and very much makes me doubt their capabilities as a care providing organisation. They also took payment for a full 7 days of care and only provided 4. This was a considerable amount of money.
Thank you in advance We look forward to hearing back from you soon.

Reply from Melissa Mukura, Director at Carezone Health Services Ltd

Please accept our apologies regarding the concerns you raised. These issues were addressed with you and Social Care were also made aware of this. We do hope that you have been able to find support suitable for your mother. We are happy to contact you to discuss this further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Carezone Health Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Carezone Health Services Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carezone Health Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Carezone Health Services Ltd

What Type of Services does Carezone Health Services Ltd offer?

Carezone Health Services Ltd offers Home Care.

How many Carers does Carezone Health Services Ltd employ?

Carezone Health Services Ltd employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carezone Health Services Ltd to verify any information. View our terms and conditions. Carezone Health Services Ltd has a Basic Service – more info.