Profound Care Services Ltd

10 Fennel Street, London SE18 4EJ
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8.9 3 Reviews
  • Profound Care Services Ltd, London
Profound Care is a leading provider of home care services in London and the surrounding areas, dedicated to enhancing the quality of life for individuals in need of support. Their team of highly trained professionals offers personalised care tailored to each client’s unique requirements, ensuring they receive the best possible assistance in the comfort of their own homes.

Located at the heart of London, Profound Care understands the diverse needs of the community. They specialise in a range of services, including personal care, companionship, and support for those with specific health conditions. Their commitment to excellence means clients can rely on experienced staff to deliver compassionate and respectful care, whether it's daily assistance or round-the-clock support.

At Profound Care, they are proud of their friendly and dedicated team. All caregivers undergo rigorous training and background checks, ensuring they possess the skills and compassion needed to provide high-quality care. They believe in fostering meaningful relationships between staff and clients, which helps create a supportive environment that promotes independence and dignity.

Their home care services in London are designed to be flexible and adaptable. Whether you require short-term assistance following an illness or long-term support for chronic conditions, Profound Care is here to help. They work closely with families to develop customised care plans that meet individual needs, providing peace of mind for both clients and their loved ones.

If you’re looking for reliable home care services in London and the surrounding areas, Profound Care is your ideal partner. Contact them today to learn more about their offerings and discover how they can assist you or your loved one. Experience the compassionate and professional care that sets Profound Care apart in the community.

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Care Provided by Profound Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Profound Care Services Ltd
  • Person in charge
  • Sarah Acheampong (Registered Manager)
  • Admission Criteria
    • Zero tolerance policy against abuse and violence

Funding & Fees Guide for Profound Care Services Ltd

  • Prices

  • From £18.50 -£28. per hour depends on the support/services you require.

  • No hidden cost to you once we agree on a price

Profound Care Services Ltd Reviews (3)

8.9

Profound Care Services Ltd has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Profound Care Services Ltd has 3 reviews.

Overall Experience

  • 3
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Date Published

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Review from Kate M (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team at Profound Care were absolutely amazing, kind, supportive and highly professional. They showed great flexibility and understanding as we struggled to navigate the needs of my late father, available at short notice if a need arose.
One of the team was at my parent's house the
night my father died. She was incredibly supportive and kind, she knew what to do and so importantly she knew what to say at a time when we were so distressed. My mum is very grateful for this member of staff, the manager and the whole team.
We genuinely recommend Profound Care to families in this situation.
Thank you.

Reply from Sarah Acheampong, Registered Manager at Profound Care Services Ltd

Thank you very much for your kind words, we are glad we were able to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ali M (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience and very professional. Was looked after and IV treatment was carefully explained at every step. It's a great service to have home visits and Would definitely recommend, very friendly and good value for money.

Reply from Sarah Acheampong, Registered Manager at Profound Care Services Ltd

Thank you for using our service, we appreciate your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul G (Son of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care she is receiving. She feels that the carers listen to her. She has been assigned designated carers for weekdays and for weekends, so she has been able to get to know them and they in turn have got to know her needs, likes and dislikes.
They communicate with the family
on any concerns and advise on how they and the family can work together to address them. As well as being punctual, they are friendly and cheerful and easy to get on with.
I would definitely recommend them to anyone looking for at-home care for themselves or a loved one.

Reply from Sarah Acheampong, Registered Manager at Profound Care Services Ltd

Thank you very much for your kind feedback, we appreciate you using our agency.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Profound Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Profound Care Services Ltd is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Profound Care Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Sarah

Sarah Acheampong

Job Title: Registered Manager

Joined: 2024

Sarah is a registered Nurse who has experience in both public and private healthcare settings, suggesting a flexible and adaptable approach to patient care.


Profound Care Services Limited is also led and run by her.


Roxana

Roxana Blair

Job Title: Nominated Individual

Joined: 2023

With over a decade of experience in customer service and management, Roxana is a skilled leader dedicated to delivering high-quality care. As a CQC-nominated individual, Roxana is committed to upholding regulatory standards and ensuring that each client receives compassionate, personalized support. With a strong ability to lead diverse teams, Roxana has successfully worked with private clients of all sizes, creating tailored solutions that prioritise dignity and care excellence. Roxana strives to foster a collaborative and inclusive environment, empowering both staff and clients in every interaction.


Frequently Asked Questions about Profound Care Services Ltd

What Type of Services does Profound Care Services Ltd offer?

Profound Care Services Ltd offers Home Care.

How many Carers does Profound Care Services Ltd employ?

Profound Care Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Profound Care Services Ltd to verify any information. View our terms and conditions. Profound Care Services Ltd has a Platinum Service – more info.