CareYourWay Norwich

Office 11, Oak Lodge Business Centre, School Lane, Norwich NR9 3LB
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9.0 3 Reviews
  • CareYourWay Norwich, Norwich
CareYourWay Norwich is run by a dedicated and passionate team striving to enable individuals to live happy and fulfilled lives in their own homes, empowering them to choose every aspect of their care and giving their families peace of mind.

The team are committed to providing the highest quality of care and the care provision is a whole service, from companionship visits through to end of life and complex care. Bespoke packages are developed with the person receiving care at the centre of all decisions, unique to them, monitored closely and developed as needs or wishes change.

The care teams are carefully selected and follow an intensive induction, training and assessment program. They are then carefully and holistically matched to individuals to ensure the care provision is seamless.

CareYourWay is rated as one of the Top 20 Small Home Groups of the Year by homecare.co.uk (2023), and they will continue to provide a care service that sets the new industry standard.

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Care Provided by CareYourWay Norwich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sue Fear (Managing Director)

Funding & Fees Guide for CareYourWay Norwich

  • Prices

  • Clients will pay on a price per hour basis.

CareYourWay Norwich Reviews (3)

9.0

CareYourWay Norwich has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time CareYourWay Norwich has 3 reviews.

Overall Experience

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Review from Giles S (Son of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents, as well my family and I, went to stay with my brother-in-law in Norfolk for a week over Christmas. My father is 93 and has Parkinson's so I was keen to have some care support in the morning and evening (which is what he has at home in Sussex). The manager was extremely professional in responding
to my enquiry and ensuring that the engagement was properly set up - always very responsive and open. She and another member of staff provided the support over the holiday period and were great in person - again professional and very approachable. Both my parents were very positive about the care provided to my father and enjoyed talking to them both. This has not been the case with some other carers! Thanks to both of you for making our Christmas such a success and going above and beyond at the expense of your own Christmases.

Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for your very lovely review. It makes it all so worthwhile knowing you and your parents were happy with our service. We really enjoyed meeting you all and it was an absolute privilege supporting you all at such a special time. I hope we will see you again!


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Management

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Value for Money

Review from Judy T (Wife of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with CareYourWay Norwich. We have been using them for several weeks now and have the same carer who arrives promptly at the pre-arranged time and who is very patient and calm. I feel quite happy to leave my hubby in her care and he is very comfortable with her, even when she is providing
personal care.
Having this care enables me to have a few hours to myself and this helps my mental and physical health. It also allows my husband to attend an exercise class and his carer can help him get the most from the class.

Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for the lovely review. It means such a lot to us that you are happy with our care. It's an absolute privilege to help support you both.


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Review from Sarah T (Niece of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with the manager at Care Your Way Norwich Branch, we have been so impressed. I experienced great relief from talking with someone with such depth of insight and understanding. We were initially enquiring about companionship care but with the full awareness that we may need
to progress to higher care needs in the future and were so pleased that this could be through the same provider.
The manager has been professional and efficient and her communications are speedy. My relative has been dealt with in a warm, caring and compassionate way - it has improved their mental health and wellbeing enormously and they are being gently introduced to the possibility of further care without fearing the loss of independence.
I would not hesitate to recommend - the whole family are very happy with the service we have experienced and the high level of care given.

Reply from Sue Fear, Director at CareYourWay Norwich

Thank you so much for your lovely review. We feel very privileged to be able to support your family member. We love visiting and to hear that our visits are so appreciated is very gratifying.


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Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for CareYourWay Norwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CareYourWay Norwich is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Norwich is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Sue

Sue Fear

Job Title: Managing Director

Joined: 2023

Sue’s goal in life from a very young age was to have a career which involved caring for others and this led to her qualifying as a Registered General Nurse. Over 12 years, she gained a huge experience working in Acute Medicine, Surgery, Neonatology and Elderly Care in the community, and then moving to the pharmaceutical industry, helping to develop innovative treatments for many diseases and conditions.


Sue has always been passionate about providing a person-centred, compassionate, respectful and dignified service to all her many clients and their families and she has always believed that most people would like to be cared for at home when at all possible. This became even more personal when trying to find good quality care for her own ageing parents and started the fire in her to become an outstanding care service provider to her own community.


As the Managing Director, Sue is proud to lead a team of dedicated, highly trained individuals with equal passion to provide exceptional care, tailored to each client’s individual care needs and wishes. We are very proud to make a positive difference in our client’s lives every day.


Frequently Asked Questions about CareYourWay Norwich

What Type of Services does CareYourWay Norwich offer?

CareYourWay Norwich offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Norwich to verify any information. View our terms and conditions. CareYourWay Norwich has a Platinum Service – more info.