CareYourWay East Lancashire

285 Brownhill Drive, Blackburn BB1 9SB
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9.2 4 Reviews
  • CareYourWay East Lancashire, Blackburn
CareYourWay East Lancashire is a local home care provider.

The family run, multi-award-winning home care agency is devoted to providing the highest quality relationship-led care for vulnerable adults.

The team bring quality care and home support services to local people in Burnley, Blackburn, Accrington, Clitheroe, as well as the many surrounding towns and villages that make up East Lancashire.

The care services offer a personal approach that is fully centred around the care needs of you and your family - all as part of a commitment to excellence.

Staff are here to maintain you or your loved ones independence through the provision of personalised home care.

Care Provided by CareYourWay East Lancashire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jeanette Shurmer (Manager)

Funding & Fees Guide for CareYourWay East Lancashire

  • Prices
  • From £30 Per Hour


  • Clients will pay on a price per hour basis.


CareYourWay East Lancashire Reviews (4)

9.2

CareYourWay East Lancashire has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time CareYourWay East Lancashire has 4 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

After contacting the management at Care Your Way it has been nothing but professional and thoughtful care for my 86-year-old mother.
We feel so fortunate to have such a wonderful care and support team and this has taken the worry away that always comes with leaving a loved one in someone's hands.
Thank you.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay East Lancashire

Thank you for your wonderful review. It is our pleasure to provide the care that we do.


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Overall Experience  Overall Experience 5.0 out of 5

Really appreciate my Thursday mornings with my carer. She is so supportive of my physical condition and always goes the extra mile. Our Thursday mornings together are enjoyable, very pleasant and very positive.

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Overall Experience  Overall Experience 5.0 out of 5

Care UK East Lancashire have been caring and looking after my cousin with memory problems for the past 4 weeks. I cannot thank them enough for the care and attention to detail they have shown. As I am not living nearby, they have been in regular contact to discuss their visits and any concerns where
we could adjust her needs accordingly. Naturally I was very anxious about introducing strangers into her home but her regular carer has become like one of the family. She has been quite exceptional in understanding her needs and shown her compassion, patience and understanding.

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Overall Experience  Overall Experience 5.0 out of 5

We have had CareYourWay East Lanchashire for 2 months and we are very satisfied with the service. The carers are very friendly and trustworthy and very reliable. The carers go the extra mile. We would highly recommend the care to anyone. My carer visits us every Wednesday to complete domestic duties.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for CareYourWay East Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for CareYourWay East Lancashire is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay East Lancashire is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Sophie

Sophie Hession

Job Title: Nominated Individual

Joined: 2023

Since a young age, Sophie has always had a caring nature, she would always offer to go to my grandparents and help them with daily tasks, it was just something she enjoyed. Working in care has always been her passion, working with dementia patients, to helping people with everyday needs. Since becoming a mother and caring for her two children, she decided she wanted to do something more, and that’s when she joined CareYourWay.


Sophie is determined to provide the best possible high-quality care to East Lancashire, with a dedicated and passionate team of carers who will be able to care for your loved ones' individual needs.


Jeanette

Jeanette Shurmer

Job Title: Registered Manager

Joined: 2024

With over 30 years of experience in care, Jeanette has a passion for delivering high-quality care. Jeanette has achieved her levels 2, 3 & 5 in Health and Social care and is currently working towards her level 7.


In her spare time, Jeanette also loves to socialise, spend time with her family, go hiking and walk her dogs.


Callum

Callum Ramsey

Job Title: Director

Joined: 2023

Callum is the Director of CareYourWay East Lancashire and has always had a passion for business.


He has been the director of a number of successful businesses where he is devoted to delivering an excellent standard of service across the board.


Callum has a very caring nature and he finds helping others very fulfilling.


Frequently Asked Questions about CareYourWay East Lancashire

What Type of Services does CareYourWay East Lancashire offer?

CareYourWay East Lancashire offers Home Care.

How many Carers does CareYourWay East Lancashire employ?

CareYourWay East Lancashire employs 10 carers.