Home Instead (Castleford and Selby)

Unit 10, Flemming Court, Whistler Drive, Castleford WF10 5HW
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9.3 4 Reviews
  • Home Instead (Castleford and Selby), Castleford
Home Instead Castleford and Selby are proud to offer a range of high quality, person centred, home care services, tailored to your individual needs, across Castleford, Garforth, Pontefract, Selby, Goole and the surrounding areas.
The team know how hard it can be to find reliable, responsive, trusted care that meets the needs of you and your family and are here to support you every step of the way.

Services include home help, companionship, personal care and specialist dementia care, as well as medication support, assisting with local trips and outings, cleaning, laundry and respite care.

All Care Professionals are chosen due to their caring and compassionate nature and receive industry leading training, which is ongoing. All Care Professionals are directly employed by Home Instead Castleford and Selby, have full employment history checks and are fully DBS checked along with the right to work in the UK. After an initial consultation, new clients are matched to a small team of Care Professionals based on shared interests, personalities and skills required, to ensure all clients have a positive experience on each visit and are never visited by a stranger they haven't already been introduced to.

All care packages are tailor made to meet your needs and can range from a couple of hours a week up to 24 hours a day. Services are continuously reviewed to ensure the care you receive matches your strengths and needs and contributes to helping you to live safely and independently in your own home.

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Care Provided by Home Instead (Castleford and Selby)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lucy Housecroft (Manager)

Funding & Fees Guide for Home Instead (Castleford and Selby)

  • Prices

  • Please get in touch to discuss our services and pricing

Home Instead (Castleford and Selby) Reviews (4)

9.3

Home Instead (Castleford and Selby) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Castleford and Selby) has 4 reviews.

Overall Experience

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Review from Andrea B (Daughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from the manager and the team at Home Instead. We didn't know where to start when Mum needed more help to stay in her own home. The manager came out to meet us to discuss our requirements and then made it happen! We cannot praise them enough and highly recommend this company, who
go above and beyond.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for taking the time to leave us this review, we really appreciate the lovely feedback. Thank you.


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Review from f D (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Home Instead in June of this year and the whole process has been great. All protocols were fully explained, staff were introduced and both mum and I felt comfortable with all the carers coming in to her home. Staff have become friends and we really appreciate the communication and transparency
in everything that is done. Many thanks.

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Review from S C (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really appreciates her visits from Home Instead and I have peace of mind that someone who we can trust is visiting, helping her to clean the house and looking out for her.
Mum has visits once a fortnight with a view to building this up should we need it. It is good to know that Home Instead
is flexible too as we have occasionally had to change the day/time of visits.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. It's great to know your mum is happy with the visits.


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Review from A W (Niece of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is being very well cared for each day and she has shown a lot of improvement since the visits began. I can totally recommend this company and nothing is too much trouble for them. The carers are lovely people and my aunt has grown really fond of them all.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. We're pleased your aunt is happy with our service.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Home Instead (Castleford and Selby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Castleford and Selby) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Castleford and Selby) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Castleford and Selby)

What Type of Services does Home Instead (Castleford and Selby) offer?

Home Instead (Castleford and Selby) offers Home Care.

How many Carers does Home Instead (Castleford and Selby) employ?

Home Instead (Castleford and Selby) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Castleford and Selby) to verify any information. View our terms and conditions. Home Instead (Castleford and Selby) has a Platinum Service – more info.