SureCare Trafford

701 Chester Road, Manchester M32 0RW
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9.5 5 Reviews
  • SureCare Trafford, Manchester
SureCare Trafford provides a range of care services that are designed to enhance the lives of all clients. From 30 minute visits to full time live in care, care plans are created completely around the individual needs of the individual. They provide a full bespoke person-centred service and will work with you to ensure that the care provided is second to none.

They have a team of experienced and professional care givers who can cater for all levels of care needs. All staff members are DBS checked, undergo vigorous classroom and online training, and are carefully chosen for their compassion, dedication and kindness.

SureCare Trafford pride themselves on endeavouring to deliver high quality care at all times.

Care Provided by SureCare Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hasina Anwar (Manager)

Funding & Fees Guide for SureCare Trafford

  • Prices
  • £21.13 - £27.12


9.5

SureCare Trafford has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time SureCare Trafford has 5 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Generally, an excellent service. All of my dad's needs are met on time and in an efficient way. One carer, in particular, has been proactive, and diligent and goes above and beyond to look after my dad - thank you all!

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

Thank you so much for taking the time to review our services and for leaving such wonderful and kind comments. It is truly appreciated by all the team and we are delighted to hear that Dad's needs are met in every way. SureCare prides itself on the quality of care it aims to deliver and we are extremely proud of our carers who play a pivotal role in helping us achieve that. We will pass on your invaluable feedback to all. Thank you once again from all the SureCare Trafford Team!


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Overall Experience  Overall Experience 5.0 out of 5

Very good service for the care of my mum. One carer, in particular, is particularly helpful and always takes her time to make sure everything is taken care of for my mum. She is really down-to-earth and approachable. She is a credit to the company.

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

Thank you so much for taking the time to leave us a five-star review. It really is very much appreciated by myself and all of the team here at the Trafford branch. All feedback is invaluable to us and service user satisfaction is what we strive for at all times, to hear that we have not failed you, is a delight to hear. The carer loves visiting your mum and they have built a good relationship. We look forward to having many more years together. We will pass on your lovely comments to the team. Thank you once again. From all the SureCare Trafford Team!


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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for the excellent care and support given by Surecare. The staff were so helpful and supportive. Especially the quality lead who went above and beyond organising care and support. The carers are amazing too and extremely friendly and kind. Thanks very much!

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

SureCare would like to thank you wholeheartedly for taking the precious time to review our services. All feedback is invaluable to us and we are privileged to care for your mother, who is an absolute delight to look after. The carers have nothing but high praise for her. We will pass on your lovely and kind comments to all the carers and the Quality Lead. Thank you once again from the SureCare Trafford Team!


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Overall Experience  Overall Experience 5.0 out of 5

The service my mum receives from SureCare Trafford allows her to continue living in her home safely and securely and keeps her happy. The carers are all compassionate, attentive, and caring. The level of care and support my mum's regular carer provides is exceptional and we are so very grateful to her.
The staff on the phone are very reassuring and compassionate when she calls. Thank you.

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

SureCare Trafford would like to thank you wholeheartedly for taking the time to leave such a kind and lovely review of our services. Your feedback is invaluable to us. We pride ourselves on delivering the highest quality of care at all times, and knowing that we have not failed you in this instance is a pleasure to read. Your mother is an absolute delight to look after and the carers who visit have nothing but praise for her. We will share your feedback with both them, and the office team, it will make their day! If there is anything further that we can assist with, please do not hesitate to contact our dedicated team. Thank you once again, From the SureCare Trafford Team.


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Overall Experience  Overall Experience 5.0 out of 5

Since the start, all the ladies have been caring considerate and very professional. SureCare has provided professional service. I would have no hesitation in recommending them. My wife in particular found the ladies to be friendly, courteous and very professional.

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

Thank you so much for taking the time to review SureCare Trafford. We are delighted to hear that the carers were found to be caring, considerate and professional. We pride ourselves on the vigorous training that all staff undergo, in making them the best, so high-quality care is delivered at all times. Your wife is missed by all who visited her but just as happy to know that she is managing much better. We wish you both well and if we can be of any help in the future, please do not hesitate to contact the team. Thank you once again, the SureCare Trafford Team.


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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for SureCare Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for SureCare Trafford is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Trafford is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (8)

Hasina

Hasina Anwar

Job Title: Registered Manager/Managing Director

Joined: 2016

I started my career as a care assistant in 2006 and loved the difference I made in my service users’ lives. This incredible passion motivated me to pursue my career and develop further within my role. I worked my way up to Care Manager and then Registered Manager. In 2016, I bought SureCare Bolton and it was the best decision ever! More recently in May 2024, we acquired SureCare Trafford.


We have been going from strength to strength since then and I pride myself on the quality of our services.


We thrive on customer satisfaction, person-centred care and going over and beyond for our service users. My ethos is, the difference between ordinary and extraordinary, is that little extra! Over the years, we have successfully achieved awards for our growth, services and Quality, and the most recent one being rated as the Best Three Rated services in Bolton!


I am extremely proud of my office team, who have all worked their way up, starting as care assistants, to where they are today.


We are, and continue to be dedicated to delivering the best possible care, with passion, understanding, dignity and most importantly, with trained and compassionate care staff who are pivotal in the success of SureCare.


Ali

Ali Zameer

Job Title: CFO

Joined: 2016

Ali has worked in the Health Sector for over 5 years as a Radiographer. Ali is currently the Chief Financial Officer of SureCare Bolton.


Ali's drive and passion for helping others have led to opening the SureCare franchise to ensure that people of his local community are taken care of and supported by himself and the dedicated caring team that he employs


Leon

Leon Wright

Job Title: Care Manager

Joined: 2021

Leon Wright - Care Manager
I joined the Surecare family as a Quality Monitoring Officer in the Christmas period of 2021. I hit the ground running by showing I was caring and compassionate when Surecare was chosen to be a Bridging Service for social services. Having trained in domiciliary care, mental health care and suicide prevention I worked alongside care managers and co-ordinators as the company’s Quality Lead. It is with great pleasure and pride I have been offered the position of Care Manager, and I work closely with the registered manager to ensure the quality of Surecare’s care is second to none. With a background of ten years in law, three years in distribution, and now four years in care, I bring organisational experience and a passion for perfection that makes me a valued member of the Surecare family.


I am looking forward to bringing the same values and high-quality care, to SureCare Trafford that I do in SureCare Bolton.


Yasmin

Yasmin Utamuliza

Job Title: Trainee Deputy Manager

Joined: 2016

Yasmin has over thirteen (13) years of experience within the care sector which includes three (3) years working in Mental Health. Yasmin started working with SureCare as a Care Assistant. Her enthusiasm and dedication to her role saw her promoted to Care Coordinator, Senior Care Coordinator and now Trainee Deputy Manager. Her qualification includes Level 3 in Accounting, Level 3 in Health & Social Care and Level 5 in Health & Social Care.


Yasmin currently works alongside her colleagues to ensure that rotas are tailored towards the needs of the service user and the availability of the staff. She also supports the Registered and Care managers with overseeing the day-to-day running of the business.


Naveed

Naveed Fraz

Job Title: Quality Lead

Joined: 2024

I am a former driving instructor and quality assurance auditor who found a new calling in the care industry. After deciding on a career change, I joined SureCare Trafford in early 2024, despite having no prior background in care.


It was the best decision of my life.

Given the opportunity to work in Quality, I take immense pride in helping make people’s lives easier and more fulfilling. The gratitude and appreciation I receive from clients and colleagues is truly priceless. What I enjoy most is the sense of belonging I’ve found, my colleagues have become like family to me.

I work with a dedicated team who consistently goes above and beyond in everything they do. The support I receive from my colleagues is something I truly value, and I’m fortunate to have managers and directors who are always there to encourage and support my career development.

Driven by my newfound passion for care, I’m committed to growing my career in this field. I believe in the power of compassion and teamwork, and I strive to make a positive impact in the community.


Bilal

Bilal Ahmad

Job Title: HR/Senior Carer

Joined: 2023

Hello, Thank you for taking the time to read my profile.


I bring over 12 years of experience in Banking from Pakistan, where I developed strong interpersonal, organisational, and leadership skills. In February 2023 I relocated to England and transitioned into the Care industry. This career shift was driven by my desire to make a meaningful impact on others' lives. Working directly with clients I found immense joy and fulfilment in contributing to their daily happiness and well-being.


My dedication and performance led to a promotion in May 2024, where I assumed the role of Senior Carer and assisted with HR. Having first-hand experience both in direct care and office management, I have gained a holistic understanding of how the business operates, enabling me to better serve both clients and staff.


I am fortunate to work with a fantastic team of managers and directors who share the same commitment to excellence. My goal is to continue providing the highest standard of care, ensuring all client's needs are met with compassion and professionalism. I look forward to many years of growth and success in this role, contributing positively to the lives of those we serve.


Tanya

Tanya Bhasera

Job Title: Care Coordinator

Joined: 2024

I began my care career in 2021 in my home country, Zimbabwe. With a degree in humanitarian work and experience with various charity organizations, I found fulfilling work at a residential home for children with disabilities and from marginalized societies. I grew to love caring for these children and all the responsibilities associated with the role.


When I moved to the UK, I sought to advance my career and transitioned into adult social care. As a care worker, I've enjoyed getting to know people, assisting them, and providing care. Now, in an administrative role, I'm able to contribute more broadly to the organization.


I'm truly happy in my current role. The dynamic nature of the work, balancing fieldwork and desk work, is stimulating. Even when it's challenging, I find the work rewarding. The flexible hours have allowed me to balance family life and pursue additional training to enhance my knowledge in the industry.


Obinna

Obinna Abraham

Job Title: Learning and Development Officer

Joined: 2022

Abraham came from a law background where he represented different clients with their cases in the Court of law in his home country. However, after arriving in the UK to further his studies, he decided to take another turn towards the support of the vulnerable. He started his career as a Care Assistant in 2018 and developed further into a Senior Care Assistant and a Trainer. 


Abraham was employed in SureCare Bolton to support the team with their training, ensuring competence and aiding their development in the role. However, he has also gone the extra mile in supporting the wider team in their roles using his transferrable skills. He has since acquired his PTLLS and still aims to achieve his Level 5 in Health and Social Care.


He is the Learning and Development Officer.


Frequently Asked Questions about SureCare Trafford

What Type of Services does SureCare Trafford offer?

SureCare Trafford offers Home Care.

How many Carers does SureCare Trafford employ?

SureCare Trafford employs 35 carers.