Cherubim Healthcare Ltd

G17, Amber Court, William Armstrong Drive, Newcastle Business Park, Newcastle upon Tyne NE4 7YA
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9.4 5 Reviews
  • Cherubim Healthcare Ltd, Newcastle upon Tyne
Cherubim Healthcare is a dedicated domiciliary care provider committed to delivering high-quality, person-centred care within the comfort of clients' own homes. The team at Cherubim Healthcare specialises in tailored support services, offering assistance with personal care, medication management, companionship, and daily living tasks to enhance each client’s independence and quality of life. Staffed by skilled and compassionate professionals, the agency prioritises respectful, responsive, and compassionate care, ensuring each individual’s needs and preferences are fully met. With a focus on reliability and professionalism, Cherubim Healthcare provides families and clients with peace of mind and a trusted source of support in times of need.

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Care Provided by Cherubim Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cherubim Healthcare Ltd
  • Person in charge
  • Bethel Omene (Registered Manager)

Funding & Fees Guide for Cherubim Healthcare Ltd

  • Prices

  • £22 per hour

  • Prices varies depending on the service user's needs, level of care and location. Also, we offer a 10% discount for the first one week for new client's joining our service.

Cherubim Healthcare Ltd Reviews (5)

9.4

Cherubim Healthcare Ltd has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Cherubim Healthcare Ltd has 5 reviews.

Overall Experience

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Date Published

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Review from J H (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good rapaw and care, gentle with husband care, very friendly/so far good care. Just hard to get throw to office.

Reply from Bethel Omene, Registered Manager at Cherubim Healthcare Ltd

Thank you for taking the time to share your feedback about Cherubim Healthcare. We are delighted to hear that you are happy with the care and support provided to your husband and that our team has been gentle and friendly. Your kind words mean a lot to us.We understand your concern about the difficulty in reaching our office. Due to a high volume of calls, there may be occasional delays in responding, and we sincerely apologize for any inconvenience this has caused. We are actively working on improving our communication processes to ensure that families can get through to us more easily.Your feedback is invaluable in helping us improve our services.


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Review from Martin B (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service. Quickly found a carer in an emergency. Had two different carers for my mother over 2 nights and they were both fantastic with her and couldn't do enough. Highly recommend this company.

Reply from Bethel Omene, Registered Manager at Cherubim Healthcare Ltd

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that we were able to provide support for your mother in an emergency and that our carers made a positive impact. Ensuring compassionate and high-quality care is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your trust in Cherubim Healthcare. If you ever need our support again, please don't hesitate to reach out.


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Review from Katharine L (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I are so delighted with the at home care he is receiving from all the staff at Cherubim Healthcare.
They have facilitated a seamless transition from another provider which has been much appreciated. They are friendly, caring and hard working and we would highly recommend them.

Reply from Bethel Omene, Registered Manager at Cherubim Healthcare Ltd

We truly appreciate your kind words and recommendation. It's wonderful to hear that you and your father are happy with the care he is receiving from our team. Ensuring a smooth transition and delivering compassionate, high-quality care is always our priority, so we're delighted that we've met your expectations. Thank you for taking the time to share your experience-it means a lot to us.


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Review from J H (Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well impressed with the carers. They kept chatting with me during the care given. Also very good with, and professional with, the carers doing everything to keep me safe, getting me washed and ready and into my chair.

Reply from Bethel Omene, Registered Manager at Cherubim Healthcare Ltd

Thank you so much for your thoughtful review. We are delighted to hear that you were impressed with the care provided by our team. It's wonderful to know that our carers were not only professional but also made sure to engage with you and ensure your comfort and safety during their visits. At Cherubim Healthcare, we strive to provide care that is not only high-quality but also respectful and compassionate, so your feedback is truly appreciated. We are pleased that you felt well supported and treated with dignity throughout your care experience. We truly value your feedback, and we are committed to maintaining continuity in our service delivery to ensure you continue receiving the best possible care.


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Review from Michael Y (Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, prompt attention to detail, first class cooperation and willing to help and diagnose problems.

Reply from Bethel Omene, Registered Manager at Cherubim Healthcare Ltd

Thank you so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you are satisfied with the service we provide and that our team's attention to detail, cooperation, and willingness to assist has met your expectations. At Cherubim Healthcare, we are committed to delivering high-quality care with respect and dignity, and your positive review reassures us that we are on the right path. We greatly appreciate your feedback and look forward to continuing to support you and ensure your needs are always met.


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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Cherubim Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Cherubim Healthcare Ltd is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cherubim Healthcare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Cherubim Healthcare Ltd

What Type of Services does Cherubim Healthcare Ltd offer?

Cherubim Healthcare Ltd offers Home Care.

How many Carers does Cherubim Healthcare Ltd employ?

Cherubim Healthcare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cherubim Healthcare Ltd to verify any information. View our terms and conditions. Cherubim Healthcare Ltd has a Platinum Service – more info.