Bluebird Care (Northampton & Daventry) has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care (Northampton & Daventry) has 3 reviews.
Review from L H (Daughter of Client) published on 20 December 2024
Submitted via Website •
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Reply from Kelly Mennim, Registered Care Manager at Bluebird Care (Northampton & Daventry)
Thank you, the team really love visiting your mum and I am pleased you have been happy with the service you have received. Kind Regards and Merry Christmas, Kelly and the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J R (Client) published on 20 December 2024
Submitted via Website •
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Reply from Kelly Mennim, Registered Care Manager at Bluebird Care (Northampton & Daventry)
Thank you for your kind comments. It's a pleasure to support you and get to know you, Kelly and the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T B (Husband of Client) published on 11 December 2024
Submitted via Postal Card •
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Reply from Kelly Mennim, Registered Care Manager at Bluebird Care (Northampton & Daventry)
Thank you for your review. We love supporting your wife and look forward to our visits with you both. I will pass on your kind comments to the team. Kind regards, Kelly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.889) out of 10 for Bluebird Care (Northampton & Daventry) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for Bluebird Care (Northampton & Daventry) is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care (Northampton & Daventry) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
Kelly joined Bluebird Care in November 2023 as Deputy Care Manager, predominantly looking after the Northampton territory. She grew up in Cumbria before settling in Northampton in 2000. Kelly attended Northampton College completing a BTEC in Health and Social care and later went on to complete her level 3 NVQ. Kelly was a Quality Assurance Manager and then Deputy Manager for another care provider for nine years, undertaking many different roles and establishing herself in the private care sector.
In November 2024, the Bluebird Care Northampton office received its own CQC registration, with Kelly as the Registered Manager. Kelly feels Bluebird is the perfect fit for her due to the shared ethos on person centred care and going the extra mile to make a difference to someone's life.
When not at work, Kelly is busy at home with her long-term partner, their two teenage daughters and two doggies!
Job Title: Director
Joined: 2019
Catherine grew up in Milton Keynes and lives in Newport Pagnell with her husband and three children. After graduating from the University of Liverpool with a degree in Modern History and Politics, Catherine worked in advertising sales for a London publishing house before travelling the world and then returning to university to study for a PGCE in secondary education. She joined Bluebird Care in 2019 after working as head of the History department in a local secondary school for 10 years.
Since joining Bluebird Care, Catherine has completed a Level 5 Leader in Adult Care Apprenticeship and is now a Director of Bluebird Care Milton Keynes and Bluebird Care Northampton & Daventry, responsible for the day-to-day running of the business.
Job Title: Director
Joined: 2012
After graduating from university many years ago with a degree in Law, David joined the Ministry of Defence where he performed many roles including spells in consultancy, policy advice, the press office and as the senior civil servant overseeing Schools for the children of British military schools overseas. In 2011, he led a team to reduce the size of the MOD civil service by 25% and as part of that work managed to devise his own exit, so that he could change career and initially open Bluebird Care in Milton Keynes, later expanding to open an office in Northampton. His interest in the care sector started several years earlier when his sister suffered a catastrophic accident which left her quadriplegic. David is married with two grown-up children, five grandchildren and a dog. Hailing from Wales, David enjoys all sports and has had a lifelong love affair with Liverpool Football Club, which has caused him enjoyment and heartache in equal measure.
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