Nac's West Care

Office B, Second Floor, 21 Boulevard, Weston-super-Mare BS23 1NR
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7.2 2 Reviews
  • Nac's West Care, Weston-super-Mare
NACS WEST CARE is a dedicated domiciliary care provider focused on helping individuals live independently with dignity, supporting a range of needs from companionship and personal care to overnight and respite care. Their small, person-centred team tailors support to each individual’s preferences and strengths, ensuring that every service—from daily care routines to comprehensive companionship—upholds clients’ independence and well-being.

With a robust approach to health and sustainability, NACS WEST CARE strives to avoid unnecessary hospital admissions by prioritising proactive, outcome-focused care. They also collaborate closely with multi-agency safeguarding partners to ensure clients’ safety and are committed to continuous improvement through regular updates and training for their staff.

This dedicated team emphasises proactive, strengths-based care, always seeking ways to enhance clients' quality of life through dignified and compassionate support. Whether providing daytime assistance or overnight support, NACS WEST CARE LTD maintains high standards, always aiming to empower individuals to remain in the comfort of their own homes with the reassurance of professional, respectful care.

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Care Provided by Nac's West Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Nac's West Care Ltd
  • Person in charge
  • Ramana Perumalla (Director)

Funding & Fees Guide for Nac's West Care

  • Prices

  • Prices are from £26.50 per hour

  • Prices are quoted when the assessment done

Nac's West Care Reviews (2)

7.2

Nac's West Care has a Review Score of 7.2 (7.167) out of 10, based on 2 reviews in the last 2 years. Over all time Nac's West Care has 2 reviews.

Overall Experience

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  • 1
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Date Published

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Review from J G (Daughter of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly and willing to help out with anything required.
Some staff need to speak more cleaelty with clients who have a hearing problem.

Reply from Ramana perumalla, Director at Nac's West Care

Thank you for your feedback and for taking the time to share your experience with NACS West Care. We are delighted to hear that you find our staff friendly and willing to help. Providing compassionate and high-quality care is at the heart of what we do. We also appreciate your constructive comment regarding clearer communication for clients with hearing difficulties. Your feedback is invaluable, and we will ensure our team receives further guidance on effective communication strategies to better support all individuals in our care. If you have any further suggestions or concerns, please feel free to reach out. Your input helps us continue to improve and provide the best possible service. Thank you, Nacs West Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter-in-law of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is amazing - she listens and delivers an absolute first-class service. Her fees are within the care her company provides. Always very supportive of her clients and family - nothing day/night is any trouble to her or to her staff. Staff are always kind caring and super supportive, especially
to the client. As a family, we have a particular member of staff who is so lovely so kind so supportive, and shows so much love for the job she does. Our mum is so loved and cared for - her dignity is first and foremost - we can go away on holiday and not worry. We get updates which makes our holiday so we are not fretting whilst away. We cannot ask for anything more - we get support - love - every step of the way.

Reply from Ramana Perumalla, Director at Nac's West Care

Thank you so much for your valuable feedback. Pleased to working with all of you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Nac's West Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Nac's West Care is calculated as follows: ( (6 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 12 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nac's West Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Niall Haydn

Niall Haydn Carey

Job Title: CEO

Joined: 2023

CEO/Human resource manager.


Sireesha

Sireesha Upparlapalle

Job Title: Compliance Manager

Joined: 2023

Compliance Manager


Frequently Asked Questions about Nac's West Care

What Type of Services does Nac's West Care offer?

Nac's West Care offers Home Care.

How many Carers does Nac's West Care employ?

Nac's West Care employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nac's West Care to verify any information. View our terms and conditions. Nac's West Care has an Enhanced Service – more info.