Premier Community - Amber Valley

3B Isabella Court, Concord Way, Mansfield NG19 7JZ
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9.2 4 Reviews
  • Premier Community - Amber Valley, Mansfield
Premier Community Amber Valley supports people with a wide range of needs and requirements to live independently.

The team are committed to making a positive difference to their clients’ lives. Each client has a detailed digital care plan built around their individual circumstances. All care and support is delivered with respect and dignity, and staff support each client to maintain as much independence and choice as possible.

Customers can access a 5% discount on mobility aids and products.

Care Provided by Premier Community - Amber Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sabrina Bennett (Registered Manager)

Funding & Fees Guide for Premier Community - Amber Valley

  • Prices
  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41


  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.


Premier Community - Amber Valley Reviews (4)

9.2

Premier Community - Amber Valley has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Premier Community - Amber Valley has 4 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

We now have a lovely set of caring ladies that we are pleased to welcome into our house which treat my other half with respect and dignity. Far in front of the professionals. I feel we are all part of one big caring family.

Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind words about our team. We'll pass on your compliments and thank them for their great work!


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic, only word needed. The care staff treat my friend with dignity and respect.

Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Aw thank you! We'll be sure to pass on your kind word to our Care Team!


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Overall Experience  Overall Experience 5.0 out of 5

According to my dad who has had a morning carer for the past 12 months, they are all angels. They've always been courteous and friendly. They have gone above and beyond to make sure all dads care needs are met. They always leave and place tidy and clean and are pleasure to have in the house.

Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you and your Dad for your kind review. We'll pass on your feedback to our Care Team and thank them for you!


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Overall Experience  Overall Experience 5.0 out of 5

I found them professional, caring, helpful if you ask for something.
Nothing is too much trouble.
At the moment we couldn't do anything without the help of carers with me having my cancer treatment.
A particular member of staff has been very helpful and supportive regarding my cancer treatment, she
always checks in to make sure I am ok.

Reply from Tim Isterling, Communications Manager at Premier Community - Amber Valley

Thank you so much for your kind words. We'll pass this review on to your care team. Thank them on your behalf!


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Value for Money

Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Premier Community - Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Premier Community - Amber Valley is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Amber Valley is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (1)

Sabrina

Sabrina Bennett

Job Title: Registered Manager - South Derbyshire

Joined: 2020

Sabrina joined our team during the pandemic in June 2020. Establishing her standards and passion in our community, she has risen to the position of Registered Manager. Her leadership skills and passion for looking after people are an impressive mix, creating an amazing culture within our Community.


Frequently Asked Questions about Premier Community - Amber Valley

What Type of Services does Premier Community - Amber Valley offer?

Premier Community - Amber Valley offers Home Care.

How many Carers does Premier Community - Amber Valley employ?

Premier Community - Amber Valley employs 132 carers.