SureCare Central London

Suite 134, Business Design Centre, 52 Upper Street, Islington, London N1 0QH
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9.7 7 Reviews
  • SureCare Central London, London
SureCare Central London provides every client with high-quality boutique care, made possible by its small, family-run structure and a team of highly experienced care professionals. As a CQC-regulated provider, the agency comes highly recommended by clients and clinicians alike. Operating from the iconic Business Design Centre (BDC) in Islington, SureCare has been a leading home care provider since its establishment in 1994, with branches nationwide demonstrating the competence and capacity to deliver boutique home care services promptly.

The agency offers a range of home care services, from short visits to 24-hour or live-in care, catering to needs such as respite, reablement, long-term support, and specialist care, including complex, palliative, and end-of-life services.

The registered manager brings over 15 years of experience in managing care services for local authorities and high-net-worth clients. Her background includes roles as a health and social care lecturer, literacy-numeracy-life skills tutor for neurodivergent individuals, civil and commercial mediator, mental wellbeing trainer, and interpreter.

All staff members undergo a rigorous vetting process, including enhanced DBS checks, verification of two references, confirmation of the Right to Work in the UK, and completion of a comprehensive CQC-recommended onboarding journey. This process includes a full in-house induction and ongoing training approved by Skills for Care.

The registered manager maintains an open-door policy to foster trust, promote a culture of learning, and ensure the delivery of high-quality care to clients while providing strong support to the team.

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Care Provided by SureCare Central London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ruby Rai (Registered Manager)

Funding & Fees Guide for SureCare Central London

  • Prices

  • Hourly Care starting from £28.80/hr.
    Live-in Care Package starting from £1400/week. Sleep-in Night Package starting from £155.60/night.

SureCare Central London Reviews (7)

9.7

SureCare Central London has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time SureCare Central London has 7 reviews.

Overall Experience

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Review from Catherine F (Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recent hospital stay SureCare was very quick to respond when I found myself back home and unable to manage things on my own. I would like to thank the team for giving me peace of mind that I can be cared for at home rather than remaining in hospital. All needs are catered for whether it's
cleaning and laundry, personal care or collecting a prescription or some shopping. Would highly recommend.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your lovely review. You're wonderful, yourself!


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Review from Z S (Daughter-in-law of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's care has been outstanding. She had a stroke earlier this year, and her mobility has been limited. Two carers in particular have been amazing because my mum-in-law now feels more positive about living, and I can't thank them enough. Thank you very very much.

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Review from David W (Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious leg injury and being immobile for several weeks, I asked SureCare to help assist me with my daily living needs. The care manager was truly excellent in understanding my needs and finding a suitable carer, organising a visit and getting the help started for me immediately. Communication
was also excellent throughout. The carer who visited to help me 3x a week was very nice and patient, assisting me with tasks for my own personal care that I was unable to carry out with my injury as well as helping with the jobs around the house that I was unable to do (cleaning, washing, cooking etc).

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Review from H K (Nephew of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so grateful to the manager and the team at SureCare. My aunt has epilepsy, and her carers have been incredible at managing her condition and ensuring her safety. Since joining SureCare, she feels more confident and has even joined a local sewing group. It's been life-changing for her.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you so much! Nothing makes us happier than seeing our clients not only safe and well-cared for but also re-engaged in their favourite activities. We're thrilled to hear that your aunt has found confidence and joy again. It's incredibly rewarding for us to know that we've been able to give her a renewed sense of purpose and a new lease on life!


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Review from Theadora G (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank SureCare Central London enough for the exceptional care they've provided for my dad. With a young family, it had been difficult for me to juggle looking after my own family and arranging things for dad. So glad, the Palliative nurse recommended the manager. She is good with capturing
nuances, thank you! Dad's main carer is fantastic. I don't know how she does it, given dad is not his best self most days.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your kind words! It's wonderful to see your dad and A getting along so well. We're pleased that being part of your family's journey has made things easier for you!


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Review from Isaac B (Husband of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has been amazing in helping my wife after her stroke. Their reablement services have been crucial in her recovery. Two particular members of staff have been fantastic, motivating her and giving her the confidence to start moving again. I couldn't recommend them more.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. I'm glad you and your wife found our service meaningful. Merry Xmas and Happy New Year!


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Review from Toyosi A (Daughter-in-law of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Manager, for making sure my mother-in-law is looked after well by your team. She looks very healthy now. She hadn't showered for 8 months now because of her dementia and challenging behaviour. Thank you to a particular staff member and other carers for looking after Mother. It's now nice
to take my kids around to visit Mother. Thank you.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. We're a good team! Glad things are falling into place.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for SureCare Central London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for SureCare Central London is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Central London is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Ruby

Ruby Rai

Job Title: Registered Manager

Before joining SureCare Central London, Ruby has gained considerable experience in the care sector over 14 years. Her goal as a Registered Manager is to enable our clients to feel safe, happy, and in control of their care. She aims to achieve this by forming genuine partnerships with them, their families, care teams, and other relevant stakeholders. Ruby’s hands-on leadership is the wind in her team’s sails, empowering them to deliver high-quality, person-centred care that is always compassionate and dignified.


Her background includes supporting people with life skills, mental wellbeing and suicide prevention, as well as helping neurodivergent adults with their literacy and numeracy skills. Ruby is also fluent in Nepali, Hindi, and Urdu, allowing her to easily connect with diverse communities.


Beyond her day-to-day role, Ruby is a passionate advocate for Healthwatch and the Gurkha Ex-Servicemen Organisation (GAESO), and she’s even a former Taekwondo aficionado!


Frequently Asked Questions about SureCare Central London

What Type of Services does SureCare Central London offer?

SureCare Central London offers Home Care.

How many Carers does SureCare Central London employ?

SureCare Central London employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Central London to verify any information. View our terms and conditions. SureCare Central London has a Platinum Service – more info.