Your Care Our Support

378 Halliwell Road, Bolton BL1 8AP
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9.9 9 Reviews
  • Your Care Our Support, Bolton
Your Care Our Support is a care provider based in Bolton. The senior management team have over 25 years' experience in mental health, domiciliary care and supported living and care homes. Your Care Our Support provide high quality care that is affordable and tailored to individual needs of clients. The care they deliver is person-centred to achieve the best outcomes for their clients. They understand that everybody is different and the care of individuals need to be personalised. They understand unique challenges and complexities associated with different health conditions. The care agency employ staff who have experience with working in the field of health and social care and will have to go through rigorous check before they start their employment with Your Care Our Support. All staff have to undergo a DBS check and other background checks before being employed. The team want all clients to remain in the comfort of their own homes with the support and care of their trained staff. As a care provider they will boost you self-esteem by offering reassurance that you are still capable of doing the things you want to do independently and look at your strength whilst targeting the areas where you need the most support. They want all clients to feel that they're treated with dignity and respect. Your Care Our Support is regulated by the Care Quality Commission.

They provide the following services and much more

* Domiciliary care
* Personal Care
* Mental Health Care
* Autism/Learning Disability
* Supported Living

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Care Provided by Your Care Our Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Your Care Our Support Ltd
  • Person in charge
  • Asif Naliya (Registered Manager)
  • Admission Criteria
    • Appointments only

Funding & Fees Guide for Your Care Our Support

  • Prices

  • The agency has a charge rate from £23.06. which does go up every April and will be updated. Any private package of care again will be at the same rate. If you require further information please feel free to contact the team.

  • The team have looked at other providers of care to make sure they offer a price which affordable and offer a quality service.

Your Care Our Support Reviews (9)

9.9

Your Care Our Support has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Your Care Our Support has 9 reviews.

Overall Experience

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Date Published

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Review from M A (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is cared for by the company and would like to thank them for the care and support we have received and absolutely fantastic service and they thoroughly understand my dad's needs and wants and do everything to ensure that he is happy and overall, I have had an excellent experience with
this company. From the very beginning, their staff demonstrated professionalism, compassion, and a deep understanding of individual care needs.
Thank you for this!

Reply from Asif Naliya, Registered Manager at Your Care Our Support

We really appreciate your kind feedback as we want to make sure the service we provide is person-centred and meets the needs of the clients we support or care for in the community. Thanks again.


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Review from S S (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a client of your care and I would like to say the service is fantastic it couldn't be better. They go out of the way for you which is really helpful. I would also like to add that anyone thinking of using this service will be happy with the service they provide.

Reply from Asif Naliya, Registered Manager at Your Care Our Support

We really appreciate your kind words and happy with the service we provide. I appreciate your endorsement about the service.


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Review from Sam K (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently being cared for through home care. I am extremely happy with the service provided and with the general manager who is very professional, supportive and understanding and have met all of our needs. The communication is outstanding, over all the care and support has been brilliant.
I would 100% recommend home care to everybody.

Reply from Asif Naliya, Registered Manager at Your Care Our Support

We really appreciate your positive feedback about the service we provide. our personalised service and the care we provide has not gone unnoticed by quite a few of the families. We want to provide a service which is person centred and to take information from the client, family and social workers to get the care and support which is suitable to individuals. Thank you for your kind words.


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Review from Madiha K (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Your Care Our Support ltd to all my friends and family. The staff here are very helpful and kind. They go out their way to make sure you are getting the correct care you need. My dad only moved in August and the service has been exceptional. I would give more stars if I
could. Wish them all the best.

Reply from Asif Naliya, Registered Manager at Your Care Our Support

Hi Madiha, thank you for the really kind words. we want to offer a service which all our clients and families are happy with, we want to listen to feedback so we can make sure we are providing a service which exceeds expectations. Thank you again.


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Review from Mo N (Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to write a review of my experience with the care provided by Your Care Our Support Ltd. The service provided is excellent the staff who come to visit are very respectful and make sure that I am happy with the service. I feel that it's not a rushed service. Staff take their time.

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Review from T F (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an excellent experience with this company. From the very beginning, their staff demonstrated professionalism, compassion, and a deep understanding of individual care needs.
The caregivers were highly trained, punctual, and genuinely caring. They went above and beyond to ensure my dad's comfort
and well-being. Communication with the company was seamless, and they were always available to address questions or adjust the care plan as needed.
I would definitely recommend this company.

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Review from T F (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service and they thoroughly understand my dad's needs and wants and do everything to ensure that he is happy. Registered Manager is so friendly and approachable and goes over and beyond for his clients! Highly recommend them as you will not be disappointed.

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Review from A I (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is cared for by the company and would like to thank them for the care and support we have received. They are extremely polite and professional, very punctual and are always there at hand if we have any issues. This obviously puts my family's mind at ease. Thank you so much.

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Review from N K (Next of Kin) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been the best decision made for my relative. Cannot fault the service provided at all. Home care are very professional and go above and beyond in meeting my relatives needs. Highly recommend to others and you surely will not be disappointed. Went through many services like this but the level
of professionalism, care and passion to look after others is amazing. Hats off to the managers and supportive team. I'm at ease knowing my relative is in safe hands at an affordable price. Fantastic keep up the good work

Reply from Asif Naliya, Registered Manager at Your Care Our Support

I am really happy with the feedback and that you are happy with the care provided to you love one. We like to provide personalised care to all our clients as well as achieving outcomes.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Your Care Our Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Your Care Our Support is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Care Our Support is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Asif Naliya

Job Title: Registered Manager

Joined: 2023

My Name is Asif Naliya. i have been in the care industry for over twenty years. i have held quite a few senior roles in that time which has given me a vast amount of experience to provide outstanding service. I have completed my level two and three in health and social care and have also completed my level 5 in social care and management and at present I am in the process of completing my level six. I have also been on the board of governors for Greater Manchester Mental Health. and work quite closely with community groups.


Frequently Asked Questions about Your Care Our Support

What Type of Services does Your Care Our Support offer?

Your Care Our Support offers Home Care.

How many Carers does Your Care Our Support employ?

Your Care Our Support employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Care Our Support to verify any information. View our terms and conditions. Your Care Our Support has a Platinum Service – more info.