London Care - Brighton

Unit E13, Knoll Business Centre, 325-327 Old Shoreham Road, Hove BN3 7GS
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2.2 1 Review
  • London Care - Brighton, Hove
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Care Provided by London Care - Brighton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Drug Dependence (past or present)
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Tracy Jones (Manager)
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London Care - Brighton Reviews (1)

2.2

London Care - Brighton has a Review Score of 2.2 (2.200) out of 10, based on 1 reviews in the last 2 years. Over all time London Care - Brighton has 1 review.

Overall Experience

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Date Published

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Review from J D (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now.
Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue?
They have since lost another manager.
Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.

Reply from Phil Barros, Brand and Marketing Communications Manager at London Care - Brighton

We note the concerns you have raised and a member of our team will arrange an appointment with you to discuss in more detail.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.2 (2.200)

Overview of Review Score

The Review Score of 2.2 (2.200) out of 10 for London Care - Brighton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.200 for London Care - Brighton is calculated as follows: ( (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 5 Ratings = 2.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for London Care - Brighton is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about London Care - Brighton

What Type of Services does London Care - Brighton offer?

London Care - Brighton offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact London Care - Brighton to verify any information. View our terms and conditions. London Care - Brighton has a Basic Service – more info.