Helping Hands Home Care (Monmouth)

Suite 6, Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA
Submit a Review
9.0 3 Reviews
  • Helping Hands Home Care (Monmouth), Monmouth
Offering a bespoke, professional home support service, Helping Hands Monmouth are the ideal solution if you are looking for a little extra help for you or your loved one. As one of the leading home care providers in the UK, Helping Hands’ dedicated team of carers are fully equipped to support you with your home care needs, ranging from personal care and assistance with mobility all the way through to dementia support and complex care.

Whether you need short and regular visits to help you around the house or 24-hour live-in care for constant reassurance, Helping Hands employ over 6,000 professional carers to provide person-centred care that’s completely tailored around you.

With a service that is fully managed and fully regulated by the Care Inspectorate Wales (CIW), you have peace of mind that you’re in safe hands with your local Helping Hands team.

Show Helping Hands Home Care (Monmouth) on the Map

Care Provided by Helping Hands Home Care (Monmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care

Good to Know

  • Person in charge
  • Gabriella Saunders (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Monmouth)

  • Prices

  • Domiciliary Care From £31.00 per hour.

Helping Hands Home Care (Monmouth) Reviews (3)

9.0

Helping Hands Home Care (Monmouth) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Monmouth) has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
3
3
3
0

Review from Lynne P (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the Helping Hands office staff and visiting carers are very professional they offer support in all aspects of care packages for individual clients based on their own needs.
The care of the carers is outstanding and they are also very helpful, polite and very supportive to all clients.
Helping
Hands go nice and beyond for all of their clients in all areas of the care they require.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James R (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help we've received from Helping Hands has been invaluable! When seeking care for my elderly father, I found what could be a very stressful experience to be smooth and easy. When we needed to make some changes, I found the office staff to be very helpful, polite and understanding of our needs. I'm
very pleased that we chose Helping Hands as our care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma M (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in need of care after she had a fall and was taken into hospital. Helping Hands were very quick with setting up a package of care and all of the staff who helped my mum get back to her independence were all so lovely and thoughtful. Thank you once again helping hands Monmouth!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Monmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Monmouth) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Monmouth) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Helping Hands Home Care (Monmouth)

What Type of Services does Helping Hands Home Care (Monmouth) offer?

Helping Hands Home Care (Monmouth) offers Home Care.

How many Carers does Helping Hands Home Care (Monmouth) employ?

Helping Hands Home Care (Monmouth) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Monmouth) to verify any information. View our terms and conditions. Helping Hands Home Care (Monmouth) has a Platinum Service – more info.