Extra Mile Healthcare Ltd

Unit 2-07, St Albans House Enterprise Centr, St Albans Road, Stafford ST16 3DP
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8.5 2 Reviews
  • Extra Mile Healthcare Ltd, Stafford
Extra Mile Healthcare was established in April 2024 with the aim of providing the highest possible standards of care and putting people before profits.

The agency offers tailored care packages for individuals within the comfort of their own homes. A senior member of staff conducts an initial assessment for every service user, to ascertain their individual needs and preferences.

The tasks carried out by the agency's care workers include, but are not limited to: assistance with personal care, meal preparation, medication assistance, shopping, and help with household tasks such as laundry and cleaning.

Service users of Extra Mile Healthcare can rest assured they are being looked after by highly-trained staff who undergo thorough background checks before starting their employment.

Care Provided by Extra Mile Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Extra Mile Healthcare Ltd
  • Person in charge
  • Kirsty Lawrence (Registered Manager)

Funding & Fees Guide for Extra Mile Healthcare Ltd

  • Prices
  • From £25 per hour


Extra Mile Healthcare Ltd Reviews (2)

8.5

Extra Mile Healthcare Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Extra Mile Healthcare Ltd has 2 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care company, couldn't do more to ensure that Dad is happy and looked after. The carers are kind, thoughtful and going out of their way to make Dad feel safe and comfortable. They are on time and have never missed a call. I absolutely can not fault any aspect of Dad's care. I can always get
hold of staff and have found everyone to be very professional. Cannot recommend Extra Mile Healthcare highly enough.

Reply from Kirsty Lawrence, Registered Manager at Extra Mile Healthcare Ltd

Thank you so much for your lovely review! The carers really enjoy visiting your Dad. Please don't hesitate to let us know if we can help with anything else.


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Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Extra Mile Healthcare is one of the best agencies, and I really recommend this to others. Best carers who know their job, and very rarely do we ever have to intervene. In any way at all. With this care, whatever your problem is, you will have peace of mind.

Reply from Kirsty Lawrence, Registered Manager at Extra Mile Healthcare Ltd

Thank you for your kind words! We are so glad that our service gives you peace of mind. We are always happy to help if you have any queries.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Extra Mile Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Extra Mile Healthcare Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Extra Mile Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Arminder Kaur

Job Title: Director

Joined: 2024

Arminder has experience in the care sector since 2007 and started as a care worker in Sister Dora’s care home in Stafford.


Arminder has looked after people in their own homes and worked in various hospitals, providing her with a vast experience of different aspects of care.


Arminder also provided care to a private client, giving them individualised care and collaborating with their family, doctors and other health care staff to create the most suitable and person-centred care plan.


This experience has given Arminder the passion and drive to begin a new company, Extra Mile Healthcare Limited, with the support of some trusted colleagues. Arminder is dedicated to providing the best possible quality of care to all service users.


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Kirsty Lawrence

Job Title: Registered Manager

Joined: 2024

Kirsty Lawrence has worked in community care since 2012, starting as a Community Care Assistant, gaining first-hand experience of dealing with Service Users who need various levels of care. At this time, Kirsty was also studying for a Psychology degree at Staffordshire University.


Kirsty graduated from university in 2014 and was then able to work more hours as a Community Care Assistant. Shortly afterwards, she became Team Leader at her previous company and carried out various senior duties such as staff spot checks and quality assurance checks, whilst also continuing her role caring for Service Users in the community.


Kirsty began working in the office at her previous company in 2016, helping out with auditing and filing. It was at this time she enrolled on the QCF Level 5 in Management in Health and Social Care and attained this qualification in 2017. At the end of this year, Kirsty was promoted to a permanent role in the office as Senior Care & Operations Supervisor.


Kirsty has always been committed to providing Service Users with the highest quality of care. In 2021, she achieved the Registered Manager Award with the CQC and was named as Registered Manager at her previous company. Now, as Registered Manager at Extra Mile Healthcare, Kirsty endeavours to ensure that staff carry out their role with the highest standards of care.


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Angela Pearce

Job Title: Senior Care Assessor

Joined: 2024

Angela has almost 40 years of care experience from various settings including working in nursing homes, domiciliary care and also caring for her own family members.


She achieved her QCF Level 3 in Health and Social Care in 2023 and has also previously completed a Moving and Handling Train the Trainer course so assisted with training new staff members at her previous company.


She has a passion for ensuring Service Users' needs are met and enabling them to remain as independent as possible within their own homes. Her main role is assessing new Service Users and ensuring that all care plans are tailored to the individual needs of each Service User.


Frequently Asked Questions about Extra Mile Healthcare Ltd

What Type of Services does Extra Mile Healthcare Ltd offer?

Extra Mile Healthcare Ltd offers Home Care.

How many Carers does Extra Mile Healthcare Ltd employ?

Extra Mile Healthcare Ltd employs 10 carers.