MIS East Riding Reviews (3)
MIS East Riding has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time MIS East Riding has 3 reviews.
Review from P H (Wife of Client) published on 18 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Client) published on 17 April 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
There like my arms and legs and Im so thankful for the support.
Even when they have done the tasks they find time to sit and talk to me and reassure me.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rachel H (Client) published on 8 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Each Carer that works with me treats me with great respect and each brings something unique to my quality of care.
MIS Carers are enabling me to have an excellent
The Rota staff have been most accommodating around changing times for my medical appointments.
The Team at MIS enable me to have a life and truly live! All at MIS stop my disability being a barrier from a really good quality of life.
The best bit is I have a lot of fun and enjoyment whilst interacting with my Carers.
My Quality of life is what it is because of my MIS personalised care package. I can not recommend MIS highly enough.
Thank you to all at MIS
Reply from Elma, Manager at MIS East Riding
Thank you for your positive feedback. We are very glad to hear that your carers are giving you person centered care and that you have built a therapeutic relationship which helps you holistically. Our team will continue to strive for highest standard of care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for MIS East Riding is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for MIS East Riding is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for MIS East Riding is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.