Business Administration Apprenticeship

Gabriel’s Angels Ltd was established in 2012 and is a friendly, family run business offering a range of specialist care services.

Based in Wokingham the company was formed by Jacqueline Payne, a former Pediatric and General Nurse with over 10 years’ experience in the NHS and Residential care sector and Jason Payne who has over 20 years senior management experience in large and small organisations from a variety of market sectors.

We are a CQC (Care Quality Commission) regulated family run company delivering high quality, individual person-centred care to our clients who are at the heart of our business.

Purpose of Position

To provide administrative support across all areas of a busy and rapidly growing care provider in the Wokingham and surrounding areas - this is a an important position within the company as it seeks to expand its operations.

The business administrator will eventually be responsible for assisting the care manager with the organising the daily running of the office which co-ordinating a busy team of around 50 care support workers, obtaining & interpreting data for invoicing and payroll, and a wide range of administrative responsibilities’ as follows:

Principal Responsibilities

1. Dealing with incoming phone calls by answering in a polite manner and either transferring to the correct person or taking messages accordingly.

2. Pro-actively liaising with customers to ensure they know the times and person visiting for their upcoming care schedule

3. Assist with the co-ordination of a team of around 50 care support staff to ensure awareness of important updates to the care schedule, relevant information or emergency unplanned events.

4. Organising a wide range of paper and digital filing needs within the office to ensure items are filed correctly and easy to locate either in filing cabinets or the business server. The also included maintaining & printing appropriate levels of key forms for the care support workers to collect such as timesheets, service user notes and medication administration records.

5. Writing up customer care plans onto the business server from information provided from the registered managers and creating customer specific files thereafter.

6. Assembling and presenting data for regular invoicing.

7. Assist with extracting data from paper based timesheets from the care support staff to help facilitate payroll.

8. Managing office and carer consumable stock levels and ordering where necessary.

9. General Office Administration such as writing letters, copying, printing and general organising of the environment.

10. Support Care Managers with organising spot checks etc. In conjunction with the Rota Manager.

11. Assist to organise footcare appointments and communications in conjunction with the head of therapeutic services.

12. Assisting in social media advertising, communication and recruitment

Ideally the person suited to this role will possess the following attributes:

• Pleasant professional caring manner, outlook and appearance.
• Have a good understanding of social media and advertising
• IT literate in MS Office, Word, Outlook, Excel and PowerPoint.
• Comfortable with office equipment such as the business server, photocopier, printer, labelling & laminating machines and other typical office environment equipment.
• Excellent Phone Mannerism
• Self-Organiser and able to work alone or as part of a team in a professional manner.
• Able to work under and handle pressure from time to time