Administrator

Purpose of the position: • To provide high-quality administrative support to the Registered Manager and the Company as a whole. • To ensure all administrative duties are managed effectively, prioritizing where necessary to maintain the smooth running of the office • To ensure time is managed effectively, ensuring professional communication and confidentiality at all times • Must have a working understanding of the Care Act and CQC’s Essential Standards. To assist in the improvement and maintenance of these standards.

Main Duties • General Administration • Manage telephones, answering all calls quickly and professionally • Monitor the email inbox regularly throughout the day, allocate emails/faxes to the relevant team member • Manage incoming/outgoing post • Manage stationary, ordering supplies when necessary • Provide administrative support for company correspondence •

Human Resources • Handle all inquiries and requests either by telephone, face-to-face, or in writing in an efficient and timely manager conducive to effective resolution. • Administration of employee contracts and DBS checks • Maintain accurate employee records through the HR database, electronic and manual filing system. • Input leaver information into the HR database in a timely and accurate manner to ensure inclusion in the monthly payroll. • Respond to external reference requests in accordance with Company policy. • Check/log sickness or holiday data/forms onto the HR database as required. •

Quality Assurance • Collate and analyze all Client survey data and quality assurance programmes as requested. • Ensure that the Company’s administrative procedures comply with data protection legislation and the Company’s policies relating to confidentiality. • Support the Company to achieve and maintain best practices in relation to service provision. •

Health & Safety • To become familiar with all policies and their practical implementation with regard to Health and Safety, including accident reporting and fire procedures. • To undertake essential training as required. • To assist the managers in undertaking periodic risk assessments of the workplace.

Experience / Knowledge • Experience in organising and providing administrative assistance in an office environment • Experience in handling a wide range of enquiries from different stakeholders • Experience using Microsoft Office packages, particularly Word, Excel, PowerPoint, and Outlook • Experience with HR administration • Experience using databases and/or HR software systems • A working knowledge of health and safety, safeguarding and data protection