Care Coordinator

Coordinator Job Description (Domiciliary Care)

Reporting to; Registered Manager

Hours: Full-time / Part-time

Job Summary:

The Care Coordinator plays a key role in ensuring high-quality domiciliary care services are delivered efficiently and effectively. They are responsible for scheduling care visits, liaising with care workers and clients, maintaining compliance with regulatory standards, and supporting the smooth running of the care service.

Key Responsibilities:

Care Coordination & Scheduling:

Plan and allocate care visits to ensure clients receive timely and appropriate support.

Adjust schedules as needed to accommodate staff absences or client changes.

Ensure care plans and risk assessments are followed.

Communicate any schedule changes to clients and care staff promptly.

Staff Management & Support:

 Support, supervise, and mentor care workers.

 Conduct staff inductions and ensure mandatory training is completed.

 Assist in performance management, including monitoring attendance and addressing concerns.

Participate in on-call duties as required.

Client Liaison & Quality Assurance:

Act as a point of contact for clients and families, addressing concerns and queries.

Ensure care services are person-centred and meet individual needs.

Conduct spot checks and client reviews to maintain quality standards.

Report safeguarding concerns in line with company policies.

Compliance & Administration:

Maintain accurate records, including care plans, logs, and reports.

Ensure compliance with CQC (Care Quality Commission) regulations and company policies.

Assist with audits and inspections as required.

Requirements & Qualifications:

Previous experience in domiciliary care or a similar role.

 NVQ Level 3 in Health and Social Care (or willingness to work towards it).

 Strong organisational and problem-solving skills.

Ability to work under pressure and adapt to changing demands.

 Proficiency in using care management software and Microsoft Office.

A valid driving licence and access to a vehicle (desirable).

Benefits:

Competitive salary and holiday entitlement.

 Career progression opportunities.

Training and development support.

 Pension scheme and other benefits.