Care Coordinator

Role Overview

As the Care Coordinator, you will be responsible for the effective coordination of our Homecare service which includes staff scheduling, fleet management, and overall service efficiency. This role requires someone with excellent planning skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities

Care Coordination & Scheduling

1. Manage and coordinate care rounds using our care system.
2. Maintain accurate records of care visits, ensuring compliance CQC standards. 
3. Answer phone calls and address any concerns around scheduling i.e. cancelled calls, changes to times or absences. Always keep the manager informed.
4. Respond promptly to changes in care requirements and update schedules accordingly. This includes sickness, holiday, covering shifts and swapping rounds effectively.

Staff & Rota Management

1. Plan and manage staff rotas, ensuring appropriate cover for all care calls.
2. Organise supervision and performance reviews for care staff.
3. Conduct spot checks and quality assurance visits to maintain service standards.
4. Ensure all DBS checks are up to date.

Fleet & Inventory Management

1. Oversee the management of company vehicles, including scheduling maintenance, monitoring mileage, and controlling fuel expenses.
2. Ensure efficient fleet management and track vehicle usage for cost control.
3. Manage uniform stock, PPE, and other essential care equipment to ensure staff have the necessary resources.

Compliance & HR Administration

1. Use our HR system, for staff updating and managing staff records, training management, and compliance tracking.
2. Ensure all staff are up to date with mandatory training requirements.
3. Ensure HR system is up to date with all information regarding staff including performance reviews.

On-the-Road Duties (Ad Hoc Basis)

1. Conduct quality assurance checks, including spot visits to ensure care standards are being met. You must also provide a report for the manager to address any further concerns.
2. Monitor staff performance and provide a report to the manager to improve service delivery.
3. Document any issues raised by clients or families regarding care provision and compile a report for the Manager to address.