Care Manager

CareMate Group is seeking for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our care team based in Gloucester.

Benefits

• Competitive salary between £28,000 - £35,000

• Bonus based upon performance

• 28 days paid holiday (incl. bank holidays)

• Day off on your birthday

• Free on-site parking

• Staff referral bonus scheme

• Work laptop

• Work mobile phone

• Pension contribution

• Company social events

• Extensive support and training

As our Care Manager, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day-to-day management of staff.

In this varied and challenging role, you will be involved in:

• Working closely with the Registered Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area

• Networking in the local community to raise awareness of the service

• Promoting the highest standards of care and service

• Recruiting and training Care Professionals

• Converting new client enquiries and coordinating staffing rotas

• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements

• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly

• Ensuring successful operation of quality control systems and performing quality assurance visits for clients

• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered

• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements

• Promoting a positive culture in line with the CareMate Group ethos and values.

Skills and Qualifications

To be successful, you will have the following:

·  Extensive care experience with a proven track record in providing consistent excellent customer service.

·  Proven experience in leading, training and managing a team to provide high quality domiciliary care services.

·  Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

·  Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.

·  Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.

·  Strong skills in conducting care assessment and care planning.

·  Good understanding of systems and processes.

·  Excellent interpersonal and communication skills.

·  Ability to inspire others and build fantastic working relationships.

·  Strong organisation and planning skills.

·  Drive and motivation to take on a broad role and develop care services.

·  Passionate about providing the highest quality of care.

·  Commercially aware and have strong influencing and negotiating skills.

·  Demonstrate achievement of business growth targets.

·  Ability to work well and accurately under pressure.

·  Be responsive, agile and remain calm whilst dealing with multiple priorities.

·  Be flexible to meet demands of the business including participating in an on-call rota.

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.