Grimsby home care service rated Outstanding by the Care Quality Commission

Intermediate Care at Home joins the top one per cent of care providers that have been rated Outstanding by the Care Quality Commission.

Intermediate Care at Home in North East Lincolnshire offers short-term personal care services to people in their own home. The service is part of Care Plus Group which is a social enterprise delivering a range of adult health and social care services.

The home care provider was rated Outstanding for being caring, responsive to people’s needs and well led and was rated Good for being safe and effective. It was rated Outstanding overall.

Debbie Westhead, deputy chief inspector for Adult Social Care in the North, said: “The staff at Intermediate Care at Home were providing an outstanding level of care to the people they supported. People told us that they felt safe and well cared for when they were being supported by the service, and staff helped them feel more included in the local community, supporting them to be more independent.

“We received many positive comments about the service, how great the care was and not only from the people using the service but the staff too. Everyone at Intermediate Care at Home should feel proud of the work they do.”

She added: “It is for this and many other reasons why the service has received the highest rating we can give.”

The CQC found that the service was highly thought of and people who used the service told inspectors that they felt safe and secure when receiving care, and staff treated them with kindness, compassion and were patient with them.

Intermediate Care at Home had also received many compliment cards praising the service and staff. Inspectors found the staff providing care and support were highly skilled, well trained and enthusiastic about their work and there was a real effort to continually develop the service to better care for the people that depended on it.

Managers and staff were committed to a strong person centred culture and worked collaboratively within the local community to help people avoid the risks of social isolation, supporting people to participate in local health and well-being groups which helped them develop their independence.

Managers put a strong emphasis on quality care and do their best to ensure there is an open and transparent working culture.

Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services. Of those, less than one per cent have been rated Outstanding.

A full report of the inspection has been published at: http://www.cqc.org.uk/location/1-668508464

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