MP Esther McVey finds out 'importance of personal interaction' at 'outstanding' home care agency

Former Work and Pensions Secretary Esther McVey gained an insight into what it means to be an ‘outstanding home care provider, when she visited Carefound Home Care.

The home care provider in Cheshire has been rated outstanding in all five inspection areas by the Care Quality Commission.

Esther McVey, MP for Tatton, said: “I was pleased to visit Carefound Home Care so soon after they were rated as outstanding by CQC. It was interesting to hear about the in-home care they provide and how that can be a real option for some people.”

“We also talked about where technology can support their carers but clearly that relationship between carer and client is key and the importance of personal interaction and the human touch can’t be underestimated.”

During the visit, she met with Kirstie, a live-in carer, and Stephanie Pemberton who uses Carefound Home Care to support her mother at home with 24-hour live-in care.

She also heard how the provider attracts, trains and locally supports staff and how technology and data is being used to enhance the service.

Oliver Stirk, director at Carefound Home Care, said: “At Carefound Home Care we are very proud of the live-in care and hourly visiting care services we provide to older people in Cheshire, including those living with specialist conditions such as dementia.

“We were delighted that Esther took the time to learn more about our service and gain insights into the day-to-day experiences of our professional carers and the families we support.

Carefound Home Care was founded in Harrogate, North Yorkshire in 2012. The Cheshire office was opened in Wilmslow in 2017 to enable the organisation to deliver local care to older people in the area.

click here for more details or to contact Carefound Home Care (Wilmslow)