Home care agency praised by CQC for arranging trips to tattoo parlours and theatre

Kare Plus Coventry has been rated ‘outstanding’ by the Care Quality Commission for encouraging the people they care for to stay independent and helping them pursue their dreams by arranging trips to tattoo parlours and the theatre.

Maggie Hannelly, CQC head of inspection for adult social care in the central region, said: “Our inspection team was very impressed by the level of support offered at Kare Plus Coventry.

“Staff were exceptionally kind in their approach, displayed the right values, and had genuinely caring relationships with the people they supported.

“Promoting independence was encouraged, to enable people to improve their daily life skills further. Staff were thoughtful and sensitive in their approach and creatively supported people to live their lives as fully as possible.”

Inspectors found ‘staff enabled people to fulfil their wishes and dreams. A staff member had helped to arrange for one person to get a tattoo, which they had always wanted, and we saw a picture of them proudly showing this off together’.

They also revealed that ‘staff relationships with people helped to reduce loneliness and isolation for some people. Some people had been to the theatre with staff. The staff member told us, "We have become friends, we need them as much as they need us. It is not just us going out to see them".'

The report showed that people were extremely happy with the service provided giving the CQC ‘overwhelmingly positive feedback’.

One person told inspectors: "They all check with me before they leave to see if anything needs doing. It's a great service. They posted my Christmas cards for me, they are 'really lovely'. I can't fault any of them, I do recommend them."

A friend of one person who used the service said: "I personally think they are excellent. They genuinely care, I could not praise them enough. The quality of care is excellent, they do go the extra mile. I have got no complaints or issues, they are ever so good."

Staff showed exceptional kindness and sensitivity when supporting the people in their care, according to inspectors, with staff taking one couple out for a surprise coffee and cakes at a nearby hotel, as they knew they had experienced recently a very difficult time.

Staff supported people to celebrate their birthdays and special events and several staff members arranged a special surprise birthday gathering to celebrate a person's 90th birthday.

To view the inspection report go to https://www.cqc.org.uk/location/1-2140903448

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