Public urged to nominate a care worker for 'Moments of Kindness' award

The public are being urged to shout about care workers who have ‘gone the extra mile’ for those needing home care during the COVID-19 pandemic, by nominating them for a ’Moments of Kindness‘ award.

Home care provider Helping Hands is seeking the public's help as part of its ‘Moments of Kindness’ campaign which recognises its frontline care workers for their efforts to help people stay safe during the COVID-19 outbreak. The campaign allows people to nominate a Helping Hands care worker so they can be rewarded for making a real difference to their clients’ lives.

Helping Hands launched its campaign after being inspired by “positive” stories about its home care workers that came to light during the pandemic.

Emily Hobbs, Helping Hands live-in care manager says: “One of my most recently placed carers, Chenai, was a new recruit".

Describing Chenai's very first live-in care placement in a couple's home, which involved assistance with showering and dressing, Ms Hobbs said: “Chenai arrived with the right attitude” asking family members what they would like her to focus on.

'Not receptive to care at first'

“The gentleman was not receptive to care at first, but after some gentle encouragement… he had accepted her help with his personal care, which was a real achievement for him.

“Because the customers had never had live-in care before, they were understandably reluctant to accept that this was a safe solution for them. However, fast forward two weeks and Chenai has completely turned this placement around.

“Both customers were also previously awake at night, now both are sleeping through and having a lie-in. Both customers are now also eating three full meals a day and very much enjoying their food; which is quite the opposite from the time before Chenai came along".

‘Fresh ideas’

Operating for 30 years, Helping Hands every day helps thousands of adults of all ages to maintain their independence and remain in the comfort of their own homes across England and Wales.

“She has done an incredible job to be patient, flexible and most importantly understands that these things take time to settle", live-in care manager Ms Hobbs added.

“This just goes to show that it’s not always the most experienced carers that are the best fit for a family. Chenai came in with fresh ideas and a positive attitude and this worked for everyone.”

To nominate a Helping Hands care worker for ‘Moments of Kindness’ recognition visit the Helping Hands website.

click here for more details or to contact Helping Hands Home Care