Home Instead chief receives special award for his work during pandemic

The chief executive of Home Instead Senior Care has received special recognition at an award ceremony for his key role in leading the business and ensuring the safety and wellbeing of all clients and staff during the pandemic.

Martin Jones of Home Instead Senior Care was named as this year’s recipient of the WorkBuzz Hero Award in a virtual ceremony earlier this week.

The award was developed to recognise individuals who have had a lasting impact on their franchise network and their sector as a whole and is only the second person to receive this honour.

During the first wave of the COVID-19 pandemic when the care sector faced huge pressure and clients were isolating or shielding, Home Instead achieved their best ever client satisfaction scores and world-class employee engagement scores.

Accepting the award, Mr Jones said: “I am absolutely honoured to have been selected for this award. It is very humbling and particularly rewarding to receive it at this time.

“In a year when it was far from business as usual, the Home Instead family has pulled together like at no time before. In doing so we have been able to continue to deliver our person-centred, high-quality care at scale; despite everything that the pandemic has thrown at us.”

Each year Home Instead undertakes engagement and satisfaction surveys with their clients and CAREGivers. The findings help to shape the care service delivered to their clients as well as the support they deliver to their franchise teams across the UK.

Ninety-seven per cent of Home Instead clients said they would recommend the company’s services and 98 per cent said their caregiver kept them safe during the pandemic.

Home Instead also achieved employee engagement scores of 95 and 93 for key players and caregivers respectively.

Steven Frost, chief executive of WorkBuzz said: “It is without doubt Martin’s expert leadership, foresight and commitment to the wellbeing of all Home Instead stakeholders has been a significant contributor to the exceptional survey results achieved by the company last year.”

He added: “Martin’s commitment to improving the lives of older people beyond the Home Instead network is demonstrated through a range of voluntary appointments including chair of The Silver Line and Age UK trustee.

“As a member of the UKHCA and TSA boards, he is helping to bring innovation to the homecare sector whilst advocating quality homecare as the preferred care option. As a trustee of the CWC he is also championing the role of CAREGivers.”

Martin Jones was recently a guest on our podcast Let'sTalk About Care. To listen to this episode click here

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