London home care agency becomes first in England to receive three consecutive outstanding ratings

Home Instead Wimbledon and Kingston has become the first home care provider in England to have received three consecutive CQC outstanding ratings.

Home Instead has maintained its rating from its last inspection in 2018, achieving ‘outstanding’ for being effective, responsive and well-led.

In its report, the Care Quality Commission (CQC) highlighted how well-led the company is, and how well supported staff were. Even among the challenges of the pandemic, staff were clear about their responsibilities regarding infection control.

Comments included: "I think the PPE (personal protective equipment) has been managed ever so well. [The provider has] managed to get it in difficult circumstances. We have gloves, aprons, foot protectors and masks as standard.

"The service is brilliant, they give us enough PPE. We have had training in donning and doffing PPE."

During the inspection, it was reported the managers from Home Instead promoted inclusivity amongst teams and offer a high level of support to staff.

Staff told inspectors from CQC: "It is a privilege to work for this company and I really do mean that. The quality of care is so good, I just wish everyone [who needs care] got this standard of care" and "[The registered manager] is very supportive. I don't feel on my own at all."

Clare Jeffries, owner of Home Instead (Wimbledon & Kingston), said: “It’s an absolute honour to achieve landmark success as a home care provider and get CQC outstanding for the third time.

"Our team of caregivers have certainly been put through their paces amidst the pandemic, but their dedication and hard work has meant that they have done a fantastic job keeping elderly and vulnerable people in the area safe. I want to thank each one of them for contributing to our wonderful achievement.”

Care workers were also surveyed, and the CQC highlighted their ability to deliver personalised care. One care worker said: "It's important to know people's preferences and cultural and religious needs." Similarly, another care worker spoke about learning to cook a recipe for a client with specific dietary requirements and food allergies.

The CQC also praised Home Instead Wimbledon and Kingston’s activities which include virtual 'love to move' sessions to keep people active, memory cafes, supper clubs and singing sessions. They were all highlighted as having positive outcomes for clients.

Home Instead Wimbledon and Kingston 'Outstanding' Rating CQC report can be viewed here: https://www.cqc.org.uk/location/1-2239302350

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