Carolyn Dailey, Principal Director, Makes 2021 Power-List

Carolyn Dailey, Principal Director of Bluebird Care Coventry, has been named in Home Care Insight’s prestigious Power-List, under the 'Quality and Compliance Champions’ category for 2021. The Quality and Compliance Champions category looks to celebrate the innovative directors in the care sector who are responsible for driving improvement and promoting new ways of working across their respective businesses. Carolyn puts a toothcomb through every customer’s own unique care plan, reviewing and auditing at a very senior level. Her careful work ensures that the highest level of detail and professionalism is captured, whilst ensuring customers’ requirements, desires, and needs are tailored for. She has completed several courses at a higher level ensuring that she is fully up to date with current legislation with particular interests in mental capacity and dementia services. To make the Quality and Compliance Champions list, high levels of output should be demonstrated, and Carolyn consistently strives to implement new strategies for Bluebird Care. She has been responsible for the implementation of an internal enhanced monitoring system (EMS) to allow high-quality monitoring of vulnerable customers. The system is monitored by a dedicated, experienced director who works proactively to pre-empt and identify any signs of change as early as possible. As Principal Director of the Coventry branch, she encourages her colleagues to push themselves to achieve their ultimate potential, and progress at Bluebird Care. Under Carolyn’s leadership, one member of staff who began as a Care Assistant at Bluebird Care is now a Senior Director. Her high standards trickle down the business via open communication, strong leadership, and encouraging a strong team spirit. Upon being announced, Carolyn commented: “I could not believe it when I found out. It is always lovely to be acknowledged and rewarded for hard work, but it is not why we do it at Bluebird Care. The success of the EMS, along with the training and mentoring I have helped give to colleagues, are what I am most proud of. Making the Home Care Insight Power List is evidence that we do things well, and the Quality and Compliance Champions Category acknowledging us proves to our customers we’re always looking to innovate and improve.”

click here for more details or to contact Bluebird Care Coventry