Care group's 'personal touches' like restocking fridge help people leave hospital to recover at home

More people are being helped to recover from sickness and injury in their own home after a hospital stay, thanks to efforts by staff at CHD Care at Home to offer “personal touches” to prepare homes such as turning heating on, changing bedding and restocking the fridge.

CHD Care at Home, which is operated by CHD Living, is ensuring people recovering from a life-changing injury or ill health ‘have everything they need’ when they return home from hospital. This is due to its new ‘wellbeing and reablement package’ which has helped transition fifty people so far back into their own homes.

For hospital outpatients, the process begins well before they are discharged, with CHD’s care workers sent in to prepare the home beforehand. In the reablement period (typically lasting 4-6 weeks), carers will assist with domestic tasks including meal preparation, personal care and provide transport to follow-up hospital appointments.

'Personal touches'

Domiciliary staff working for the Surrey care group have received specialist training to support those individuals who may require more complex ongoing rehabilitation or maintenance, which the care group said is ‘something that is seldom seen in conventional home care’.

“We can’t believe how popular the new package has been so far, the numbers are amazing and a testament to the quality and convenience of our service” said Shaleeza Hasham, head of hospitality, communications and commissioning at CHD Living.

“It’s extremely rewarding to see an individual regain the confidence to be independent again and being part of that journey comes with an immense sense of pride.

“The personal touches we provide is what really makes us stand out at CHD — with every member of staff spending the time to get to know each individual person under our care.”

Those enrolled in the programme receive regular visits from care workers throughout the day. After the six-week period, care can be extended to full-time home care, if necessary.

Ms Hasham added: “This package is so versatile and can be adapted as per the individual’s needs. In some cases we help for a couple of days and in others, we fulfil the six-week period. No matter the severity, we always strive to reinstall confidence, reduce social isolation and improve overall wellbeing.”

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