Caremark launches new informative and effective staff management app

With a workforce of over 7,000 and 115 franchise offices, Caremark Limited is changing the way it communicates with its entire UK workforce to ensure everyone feels “valued, engaged and part of one big team”.

Caremark Limited wanted an easy to use, informative, and effective, modern mobile app that trains, communicates and engages with its entire workforce through an advanced employee management app.

Caremark’s joint chief executive David Glover was keen to invest in an app that would help support all Caremark care teams across the country and selected Connecteam as their partner to take this technological advancement into the company’s internal support system.

Mr Glover said: “Our care assistants are the lifeblood of our business and I wanted to ensure they receive the exact support they need, be that training, access to documents or a place to chat with peers, as well as feeling valued, engaged and part of one big national team.

“Being able to listen to such a strong workforce is paramount to being in touch with staff and customers. Our care teams are the ones that meet with our customers on a daily basis, and I wanted to provide them with a platform to give feedback and to share ideas directly with me and our franchise owners.

“In turn, this will enable us to adapt where relevant, in order to provide our care teams with the best possible working environment.”

'The company can provide a better staff experience'

After a successful trial with three of the company’s franchise offices in May 2022, the app is now being rolled out across the entire network with currently approximately 25 per cent of the network already using it.

Connecteam chief executive Amir Nehemia said: “The home care industry employs hundreds of thousands of people at multiple locations, who are not tied to a desk or a computer, and often do not have corporate email.

“Connecteam is designed to improve the experience of those professionals who work tirelessly to assist people at their homes.

“By delivering real-time, trackable, digital communication and training across the entire network using Connecteam, the company can provide a better staff experience.”

Connecteam is designed to work on all smartphones and offers a myriad of exciting features including

• The entire franchise network can use the app for accessing all the company policies, procedures, and operations manual.

• Care staff can undertake mandatory eLearning in a user-friendly way.

• Franchise owners benefit from portable training licences which is cost-saving. • Franchise owners can use it within their own company to run polls, send notes of gratitude, deliver important business messages and run refer a friend schemes.

• The franchise support centre can communicate with and receive feedback from all Caremark staff.

• Each care assistant can provide suggestions and feedback to their office or to the franchise support centre.

• Offices enjoy a secure work chat tool which supersedes the previously used WhatsApp.

The new app will be rolled out to all Caremark offices over the coming months.

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