Common Questions Around HomeCare - Answered!

Making a decision about care for yourself or a loved one is never easy. To be comfortable with your options, you need answers. Below you'll be able to find some of the most asked questions - we are here to help every step of the way!

1. Are your CareGivers insured and checked?

Yes. Every CareGiver is a Right at Home employee. To help ensure the safety and wellbeing of our Clients, we perform a criminal history background clearance and then cover each CareGiver with general liability and workers’ compensation insurance.

2. Will my family members always receive care from the same CareGiver?

Our goal is to establish a long-term relationship with your loved one. Should your family want to request another CareGiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a CareGiver is vital to a successful home care experience. If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one CareGiver in a given week. If your family requires multiple CareGivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

3. Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process, and with our selection system, you can rest assured that we do our best to take the guesswork out of matching the right CareGiver to you and your family. However, you must be satisfied. We’ll never send a CareGiver who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in CareGivers.

4. Can I change the services my loved one receives?

You can change the type of service we provide your loved one whenever it’s necessary - we understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Right at Home at your discretion.

5. Do I need a doctor’s authorisation for your services?

No. You choose the services you want, when to start those services and how often those services are used; if you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process... this includes providing any documentation you need for reimbursement by an insurance carrier.

6. Right at Home seems like a good choice. What’s the next step?

Contact our friendly team! We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how we can help. Together, we’ll go over the care your family needs and the care we provide and we’ll answer all of your questions regarding services and costs. Then, we’ll begin putting together your Personal Care Plan and matching your loved one with the right CareGiver.

We pride ourselves on being able to respond to urgent care needs with speed, but without compromising on standards.

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