Submit a Review for Care At Home Group Warrington & Halton
Warrington Business Park, Long Lane, Warrington, WA2 8TX
View Full Details of Care At Home Group Warrington & HaltonLatest Reviews for Care At Home Group Warrington & Halton
13 June 2024
Care at Home has provided services to my Mum for the last 9 months. Some of their carers really are excellent and cannot be faulted. However, some of the carers really are awful - not properly trained and not at all caring. Added to this, is the lack of continuity of care - we must have had at least 40 or 50 different carers in the last 9 months - the bad time-keeping and numerous other serious issues, I can only give this company the worst possible score. This company has no place in caring for vulnerable people. They are an absolute disgrace and it saddens me that they are the 'go-to' company for care for the council. They take on contracts without sufficient staff to cover the calls. Their staff turnaround is huge which says a lot. They say they take issues on board but they don't. I have a word limit here so can't list all issues but they will all be reported to the CQC. If you can avoid using Care at Home, do so.
04 June 2024
I wish to record our satisfaction with the care provided by this care company. We were initially very apprehensive about having strangers coming into our home to care for my husband. We have however been very pleased with all the carers who have come. We have now got one carer who comes most of the time and this pleases us greatly. He is very kind and caring. He has been well trained and he carries out his duties with great focus and patience. As a result, my husband trusts him completely. I find that when I need to contact the office, I find them very civil and responsive. We initially did not have the carers coming at the time that was most suitable for us but we were promised that as soon as they could, they would solve the problem. They truly did.
27 September 2023
The care company are reliable, we have never been let down. However, sometimes the bedtime call is too early. The staff are all very friendly and cheerful and they monitor the client's health well. They report anything they think needs attention. More care could be taken in putting the night time pad on as every morning the client's nighty is wet.
26 September 2023
I have received very good care overall from Care At Home and same staff and elements of care are excellent. The carers are friendly and are observant to my needs, communicating any concerns to my wife, so that they can be acted upon. More experienced staff offer good advice and are sympathetic in difficult times. Staff are chatty and interested in my life, whilst being efficient in their work. Some staff contact us if they are running late, which can happen. Management adapt to accommodate events in our life without fuss.
14 August 2023
This agency has been providing care for my grandmother for months. I have raised my concerns to the deputy manager to only be told that I'm being listened to and lessons will be learnt and she will pass my concerns to the team manager. Many of the carers that attend don't speak English. She regularly doesn't get given food that is left for her. Today the carer told her he didn't know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are supposed to assist with the laundry, but they regularly tell her they don't know how to work a washing machine. They have turned the fridge freezer off. They have left a ring on the stove causing a fire risk (grandmother is in a wheelchair). They are regularly late, they are regularly early. Carers don't leave her water in the hot weather. They have just given her coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose.
12 May 2023
By far, one of the best care companies out there. The manager and staff are fully trained, experienced, polite, knowledgeable and compassionate. Timekeeping has never been an issue. I would highly recommend this company.
18 April 2023
It has been necessary for my wife to have care at home for some considerable time now and, as a spouse, the first thing to adjust to is, what initially are, 'strangers' coming into your home on a regular basis. Those strangers, as far as we are concerned, become the regular, friendly, caring support that we could not manage without. We have a high regard for the carers from Care At Home Group and the service provided in general.
09 March 2023
Overall, I am happy with the service you provide. The regular carers are all punctual, polite, thorough and professional. It's not quite so easy with the agency staff, they don't always know where things are as they probably haven't been before so it's not as straightforward, but all the ones we have had have been satisfactory.
07 March 2023
Very impressed with both the level of service and the standard of care from Care At Home Group Warrington & Halton. Carers are polite, friendly, caring, capable and (generally) punctual. There has been a wide mix of ages and levels of experience, but we've found all the carers a real pleasure to have in our home and providing care every day.
06 March 2023
I think care staff need more efficient training. The time slots/rotas need a good overhaul from someone who knows what they are doing.
06 March 2023
Only used Care At Home for two weeks but we were completely satisfied with them very professional carers, very friendly and efficient.
02 June 2020
The carers that have visited our home have always been professional, knowledgeable, competent, caring and willing to go the extra mile. They always make us feel that they care about my husband's well-being. That's important.
02 June 2020
Care At Home have provided excellent care provision for my mother. Regular carers, helpful office staff and reliable service. Even during these difficult times, their delivery has been unbroken, and they have also offered additional assistance to my father. I cannot recommend them highly enough.
30 April 2020
Carers are good. Come every day to see me and help with my tablets.
30 April 2020
I am very happy with the care that I receive. The carers are very friendly and professional. I am also happy that I get the same carers on a daily basis; which is very reassuring to me.
16 March 2020
My carer is always on time, very efficient and friendly.
06 March 2019
Look forward to my carer coming in the morning.
06 March 2019
The care of my Mum has been extremely good. They always check what she wants and then take care of her needs. Any queries I have are dealt with as quickly as possible. The majority of staff always find time to have a chat with Mum and contact me if there are any concerns.
Latest Reviews for Care At Home Group Warrington & Halton
13 June 2024
Care at Home has provided services to my Mum for the last 9 months. Some of their carers really are excellent and cannot be faulted. However, some of the carers really are awful - not properly trained and not at all caring. Added to this, is the lack of continuity of care - we must have had at least 40 or 50 different carers in the last 9 months - the bad time-keeping and numerous other serious issues, I can only give this company the worst possible score. This company has no place in caring for vulnerable people. They are an absolute disgrace and it saddens me that they are the 'go-to' company for care for the council. They take on contracts without sufficient staff to cover the calls. Their staff turnaround is huge which says a lot. They say they take issues on board but they don't. I have a word limit here so can't list all issues but they will all be reported to the CQC. If you can avoid using Care at Home, do so.
04 June 2024
I wish to record our satisfaction with the care provided by this care company. We were initially very apprehensive about having strangers coming into our home to care for my husband. We have however been very pleased with all the carers who have come. We have now got one carer who comes most of the time and this pleases us greatly. He is very kind and caring. He has been well trained and he carries out his duties with great focus and patience. As a result, my husband trusts him completely. I find that when I need to contact the office, I find them very civil and responsive. We initially did not have the carers coming at the time that was most suitable for us but we were promised that as soon as they could, they would solve the problem. They truly did.
27 September 2023
The care company are reliable, we have never been let down. However, sometimes the bedtime call is too early. The staff are all very friendly and cheerful and they monitor the client's health well. They report anything they think needs attention. More care could be taken in putting the night time pad on as every morning the client's nighty is wet.
26 September 2023
I have received very good care overall from Care At Home and same staff and elements of care are excellent. The carers are friendly and are observant to my needs, communicating any concerns to my wife, so that they can be acted upon. More experienced staff offer good advice and are sympathetic in difficult times. Staff are chatty and interested in my life, whilst being efficient in their work. Some staff contact us if they are running late, which can happen. Management adapt to accommodate events in our life without fuss.
14 August 2023
This agency has been providing care for my grandmother for months. I have raised my concerns to the deputy manager to only be told that I'm being listened to and lessons will be learnt and she will pass my concerns to the team manager. Many of the carers that attend don't speak English. She regularly doesn't get given food that is left for her. Today the carer told her he didn't know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are supposed to assist with the laundry, but they regularly tell her they don't know how to work a washing machine. They have turned the fridge freezer off. They have left a ring on the stove causing a fire risk (grandmother is in a wheelchair). They are regularly late, they are regularly early. Carers don't leave her water in the hot weather. They have just given her coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose.
12 May 2023
By far, one of the best care companies out there. The manager and staff are fully trained, experienced, polite, knowledgeable and compassionate. Timekeeping has never been an issue. I would highly recommend this company.
18 April 2023
It has been necessary for my wife to have care at home for some considerable time now and, as a spouse, the first thing to adjust to is, what initially are, 'strangers' coming into your home on a regular basis. Those strangers, as far as we are concerned, become the regular, friendly, caring support that we could not manage without. We have a high regard for the carers from Care At Home Group and the service provided in general.
09 March 2023
Overall, I am happy with the service you provide. The regular carers are all punctual, polite, thorough and professional. It's not quite so easy with the agency staff, they don't always know where things are as they probably haven't been before so it's not as straightforward, but all the ones we have had have been satisfactory.
07 March 2023
Very impressed with both the level of service and the standard of care from Care At Home Group Warrington & Halton. Carers are polite, friendly, caring, capable and (generally) punctual. There has been a wide mix of ages and levels of experience, but we've found all the carers a real pleasure to have in our home and providing care every day.
06 March 2023
I think care staff need more efficient training. The time slots/rotas need a good overhaul from someone who knows what they are doing.
06 March 2023
Only used Care At Home for two weeks but we were completely satisfied with them very professional carers, very friendly and efficient.
02 June 2020
The carers that have visited our home have always been professional, knowledgeable, competent, caring and willing to go the extra mile. They always make us feel that they care about my husband's well-being. That's important.
02 June 2020
Care At Home have provided excellent care provision for my mother. Regular carers, helpful office staff and reliable service. Even during these difficult times, their delivery has been unbroken, and they have also offered additional assistance to my father. I cannot recommend them highly enough.
30 April 2020
Carers are good. Come every day to see me and help with my tablets.
30 April 2020
I am very happy with the care that I receive. The carers are very friendly and professional. I am also happy that I get the same carers on a daily basis; which is very reassuring to me.
16 March 2020
My carer is always on time, very efficient and friendly.
06 March 2019
Look forward to my carer coming in the morning.
06 March 2019
The care of my Mum has been extremely good. They always check what she wants and then take care of her needs. Any queries I have are dealt with as quickly as possible. The majority of staff always find time to have a chat with Mum and contact me if there are any concerns.