First Floor, 1A Caravelle House, 17-19 Goring Road, Worthing, BN12 4AP
View Full Details of Prestige Nursing & Care (Worthing)Having had a spell in hospital over the Christmas period with a serious illness/chest infection I returned home and my carers went the extra mile in looking after me when I was in a bad way. They helped to gradually over several weeks get me out of bed to be able to sit in the lounge again. I have about nine different carers to help every day, one does my shopping and then two carers for four visits a day. I would not be able to cope without my carers.
I am very happy with my care and all the carers.
Excellent!!!
I cannot fault the care given to my parents over the last 3 years. We have used the night care as well as visits 3 times a day. The carers are amazing and go above and beyond for the people they care for. Keep family members in the loop and update if necessary. When we did encounter a concern it was dealt with immediately. The care given to Mum before, during and after her passing was exceptional! The same carers are still with Dad.
The service provided to Dad is very good. The carers are efficient and friendly and they have a good rapport. I found the office staff and management empathetic while Dad was in hospital for a few weeks during this period.
Great carers, very professional but lack backup correct care plans, risk assessments or method statements from their direct management. Due to a serious lack of communications, and administration with outdated care plans (4years). We had to report to the relevant authorities. Points included major administrative errors which could have been fatal to an elderly person of 84. Lack of professional manner, respect and communication with us (family/main carers) and family wishes and safeguards. Having to ask staff on an occasion to cover mother during personal care, to keep her dignity. Males are present in the room. The final straw of being unprofessional was being shouted/very raised voice by a junior member of staff which resulted in requesting a change of care company.
Staff on the whole, very helpful. Timekeeping is good and any untoward events are dealt with, with care and patience.
Having had a spell in hospital over the Christmas period with a serious illness/chest infection I returned home and my carers went the extra mile in looking after me when I was in a bad way. They helped to gradually over several weeks get me out of bed to be able to sit in the lounge again. I have about nine different carers to help every day, one does my shopping and then two carers for four visits a day. I would not be able to cope without my carers.
I am very happy with my care and all the carers.
Excellent!!!
I cannot fault the care given to my parents over the last 3 years. We have used the night care as well as visits 3 times a day. The carers are amazing and go above and beyond for the people they care for. Keep family members in the loop and update if necessary. When we did encounter a concern it was dealt with immediately. The care given to Mum before, during and after her passing was exceptional! The same carers are still with Dad.
The service provided to Dad is very good. The carers are efficient and friendly and they have a good rapport. I found the office staff and management empathetic while Dad was in hospital for a few weeks during this period.
Great carers, very professional but lack backup correct care plans, risk assessments or method statements from their direct management. Due to a serious lack of communications, and administration with outdated care plans (4years). We had to report to the relevant authorities. Points included major administrative errors which could have been fatal to an elderly person of 84. Lack of professional manner, respect and communication with us (family/main carers) and family wishes and safeguards. Having to ask staff on an occasion to cover mother during personal care, to keep her dignity. Males are present in the room. The final straw of being unprofessional was being shouted/very raised voice by a junior member of staff which resulted in requesting a change of care company.
Staff on the whole, very helpful. Timekeeping is good and any untoward events are dealt with, with care and patience.