Submit a Review for Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Millennium House, New Street, Newport, TF10 7AX
View Full Details of Home Instead (Telford, Newport, Market Drayton & Bridgnorth)Latest Reviews for Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
06 November 2024
An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not compromise on quality. I will use this company again. All the staff that I spoke to/met were very friendly and efficient. Thank you for all your help in what proved to be a very difficult time.
31 October 2024
Not only am I the son-in-law of a client who recently died but also the full-time carer for my wife who has a monthly visit from a Home Instead carer. Overall, Home Instead has been consistently accessible and professional. In particular, I was impressed with the matching of the carer to the client; so important for the client to be able to bond with the carer and this happened in my mother-in-law's case - she was 97. The principal carer was outstanding, hitting the right note straight away, often going the extra mile and contributing strongly to her enjoying her final days. On the occasion I have had to call the office, I was always received with a courteous and helpful response. I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.
22 May 2024
We could not be more pleased with the care for my father who has late-stage dementia. After only a week of being a client his main carer was admitted to hospital, as his moving and handling is a two-person job we could have been in an impossible situation. Our two designated carers stepped up to support us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.
27 October 2023
Home Instead were so helpful when we needed help for my mother and father. The caregivers were excellent in both their approach and attention they gave to my parents - for them to stay in their own home was important to us and we were reassured with the kind and efficient service that was provided.
17 July 2023
The care provided was excellent. The carers remained professional at all times whilst building a therapeutic relationship. My mum enjoyed the friendly approach the carers provided and looked forward to their visits. We felt confident and comfortable with the carers. The ability to provide person centred care was excellent, they used initiative to support my mum. For example, understanding her own needs around diet and activities of daily living. This provided a great comfort to me knowing that the care was coming from a place of understanding. We are grateful for the support given to my mum and to us as a family, this is something that we will take with us as a comfort.
29 June 2023
Excellent service with wonderful carers. Very organised with the same team of ladies coming in at agreed times. Should a new member come in they would always be introduced to mum first so at all times she knew who would be coming into her house. Very reliable company and I would have no hesitation in recommending them to anybody who should be looking for care for a loved one.
23 May 2023
I will always be full of praise and gratitude for the care given to my brother by the Home Instead team. Home Instead employ the highest quality of staff and adhere to the highest standards. My brother was treated with the utmost dignity, kindness and respect. The small, regular and well trained team of carefully chosen carers ensured a thorough knowledge of my brother and his specific needs. This resulted in continuity of care, which is vital in the provision of quality and safety, especially in the case of dementia sufferers. My brother trusted them and they did all they could to make him feel happy, comfortable and safe. The office team were always professional and efficient and kept me fully informed at all times. They were a pleasure to deal with and worked hard to achieve the exemplary service and standards that we received. Prior to finding Home Instead, I had used a few other care providers with worrying results. Without doubt, Home Instead is far, far superior in every way.
18 May 2023
Arrangements for home care were carried out quickly and professionally and led to reliable, friendly and welcoming companionship for my wife. Company maintained contact by telephone and newsletters and, of note, invited us to Coronation coffee morning, which coincided with my wife’s birthday, an added bonus.
18 May 2023
Home Instead supported my mum when she really needed it. From when we first met them the service was brilliant. The care professionals were fantastic, really made my mum feel relaxed like they were part of the family.
05 May 2023
Carers for my wife provided companionship and help with showering, dressing, cooking, flowers and general jobs around the house. The carers also allowed me some time off from full time care for her, so helping me to retain some independence. Overnight stays were very expensive, but a known carer was reassuring for my wife when I was away.
24 April 2023
Every person from Home Instead (Telford, Newport, Market Drayton & Bridgnorth) who came here was pleasant, reliable, capable and very welcome. Phone calls were answered pleasantly and efficiently.
18 April 2023
Home Instead have been helping a family friend for a number of months now, particularly in the mornings when my friend needs some help getting dressed. Whenever I have met her carer, they have always been friendly and kind, which has been very reassuring, nothing is too much trouble for them.
17 November 2022
The overall care from Home Instead care staff has been excellent. My mother in law particularly likes the continuity of care, whereby she has a small number of different carers attending, as opposed to lots of different carers. I feel that the carers have a vested interest in the client and they have built up a relationship with my mother in law and as well as personal care, they offer reassurance and companionship. I particularly like that details of each visit, are recorded on the online portal. This means that I can read the carers notes and see how my mother in law is. Office staff are helpful when I call with any queries and requests. The only negative is the minimum call time of one hour per visit. We did put a bedtime call in place but my mother in law felt it was too long, as she didn't want companionship at that time of the evening. This meant that we had to resort to using an alternative care agency that offered more flexibility, for this particular daily visit.
12 October 2022
Generally very good. Office responsive to special requests.
12 September 2022
We sourced Home Instead to care for my Mother back in 2019 after she had a nasty fall. She was very reluctant to accept the help at first but the team from consultation to care have been amazing! Not only does it provide us as a full time working family with peace of mind, but Mum now introduces her carers as her friends! They provide everything Mum needs from companionship to shopping and travel to and from appointments. We add extra visits in when we are away on holidays and the team always ensure mum is cared for by her own team of care professionals. As a family can't thank the whole team enough for what they do.
20 June 2022
We are delighted with our caregiver. She is always positive and cheerful and manages to shower, shave and dress my husband (who has Alzheimer's) with plenty of time left for breakfast before transport arrives to take him to day care. He is always happy to see her. The company take great care in reviewing what is required for the client.
18 January 2022
I am very satisfied with the care given by the girls. They are all very helpful and polite. The service is costly but worth it for peace of mind. I look forward to the carers visiting. I realise that it is difficult in these pandemic times, but I wish the office would let me know of any changes more promptly.
06 January 2022
The carer is punctual, friendly and thorough. The organisation cannot be faulted.
26 April 2021
The care provided in the last few weeks of mum's life was exceptional and made us all feel so special and helped mum at a difficult period of her life. We could hear mum laughing when the carers were attending her and chatting about her long and wonderful life.
19 January 2021
To this team, I say thank you with all of my heart. The team were all compassionate, kind, and caring in their entirety. Reliable and trustworthy. They treated my father with dignity and respect in difficult circumstances. My father felt cared for and safe. One member of staff, in particular, went above and beyond in her care for my father, to keep him safe and respond to his sudden change in circumstances. For your dedication and treating my father with humanity, I cannot thank you enough. We wish he was still able to access your team. The social care service has a lot to learn from you; in all respects. Sincerest thanks.
Latest Reviews for Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
06 November 2024
An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not compromise on quality. I will use this company again. All the staff that I spoke to/met were very friendly and efficient. Thank you for all your help in what proved to be a very difficult time.
31 October 2024
Not only am I the son-in-law of a client who recently died but also the full-time carer for my wife who has a monthly visit from a Home Instead carer. Overall, Home Instead has been consistently accessible and professional. In particular, I was impressed with the matching of the carer to the client; so important for the client to be able to bond with the carer and this happened in my mother-in-law's case - she was 97. The principal carer was outstanding, hitting the right note straight away, often going the extra mile and contributing strongly to her enjoying her final days. On the occasion I have had to call the office, I was always received with a courteous and helpful response. I have no hesitation in strongly recommending Home Instead, Newport, Shropshire.
22 May 2024
We could not be more pleased with the care for my father who has late-stage dementia. After only a week of being a client his main carer was admitted to hospital, as his moving and handling is a two-person job we could have been in an impossible situation. Our two designated carers stepped up to support us 3 times a day, they have been so kind and totally professional. When we have contacted the office we are responded to courteously and promptly, the staff have been appropriately trained and signed off. We are so grateful to have such understanding and compassionate carers and wholeheartedly recommend Home Instead, Newport Shropshire.
27 October 2023
Home Instead were so helpful when we needed help for my mother and father. The caregivers were excellent in both their approach and attention they gave to my parents - for them to stay in their own home was important to us and we were reassured with the kind and efficient service that was provided.
17 July 2023
The care provided was excellent. The carers remained professional at all times whilst building a therapeutic relationship. My mum enjoyed the friendly approach the carers provided and looked forward to their visits. We felt confident and comfortable with the carers. The ability to provide person centred care was excellent, they used initiative to support my mum. For example, understanding her own needs around diet and activities of daily living. This provided a great comfort to me knowing that the care was coming from a place of understanding. We are grateful for the support given to my mum and to us as a family, this is something that we will take with us as a comfort.
29 June 2023
Excellent service with wonderful carers. Very organised with the same team of ladies coming in at agreed times. Should a new member come in they would always be introduced to mum first so at all times she knew who would be coming into her house. Very reliable company and I would have no hesitation in recommending them to anybody who should be looking for care for a loved one.
23 May 2023
I will always be full of praise and gratitude for the care given to my brother by the Home Instead team. Home Instead employ the highest quality of staff and adhere to the highest standards. My brother was treated with the utmost dignity, kindness and respect. The small, regular and well trained team of carefully chosen carers ensured a thorough knowledge of my brother and his specific needs. This resulted in continuity of care, which is vital in the provision of quality and safety, especially in the case of dementia sufferers. My brother trusted them and they did all they could to make him feel happy, comfortable and safe. The office team were always professional and efficient and kept me fully informed at all times. They were a pleasure to deal with and worked hard to achieve the exemplary service and standards that we received. Prior to finding Home Instead, I had used a few other care providers with worrying results. Without doubt, Home Instead is far, far superior in every way.
18 May 2023
Arrangements for home care were carried out quickly and professionally and led to reliable, friendly and welcoming companionship for my wife. Company maintained contact by telephone and newsletters and, of note, invited us to Coronation coffee morning, which coincided with my wife’s birthday, an added bonus.
18 May 2023
Home Instead supported my mum when she really needed it. From when we first met them the service was brilliant. The care professionals were fantastic, really made my mum feel relaxed like they were part of the family.
05 May 2023
Carers for my wife provided companionship and help with showering, dressing, cooking, flowers and general jobs around the house. The carers also allowed me some time off from full time care for her, so helping me to retain some independence. Overnight stays were very expensive, but a known carer was reassuring for my wife when I was away.
24 April 2023
Every person from Home Instead (Telford, Newport, Market Drayton & Bridgnorth) who came here was pleasant, reliable, capable and very welcome. Phone calls were answered pleasantly and efficiently.
18 April 2023
Home Instead have been helping a family friend for a number of months now, particularly in the mornings when my friend needs some help getting dressed. Whenever I have met her carer, they have always been friendly and kind, which has been very reassuring, nothing is too much trouble for them.
17 November 2022
The overall care from Home Instead care staff has been excellent. My mother in law particularly likes the continuity of care, whereby she has a small number of different carers attending, as opposed to lots of different carers. I feel that the carers have a vested interest in the client and they have built up a relationship with my mother in law and as well as personal care, they offer reassurance and companionship. I particularly like that details of each visit, are recorded on the online portal. This means that I can read the carers notes and see how my mother in law is. Office staff are helpful when I call with any queries and requests. The only negative is the minimum call time of one hour per visit. We did put a bedtime call in place but my mother in law felt it was too long, as she didn't want companionship at that time of the evening. This meant that we had to resort to using an alternative care agency that offered more flexibility, for this particular daily visit.
12 October 2022
Generally very good. Office responsive to special requests.
12 September 2022
We sourced Home Instead to care for my Mother back in 2019 after she had a nasty fall. She was very reluctant to accept the help at first but the team from consultation to care have been amazing! Not only does it provide us as a full time working family with peace of mind, but Mum now introduces her carers as her friends! They provide everything Mum needs from companionship to shopping and travel to and from appointments. We add extra visits in when we are away on holidays and the team always ensure mum is cared for by her own team of care professionals. As a family can't thank the whole team enough for what they do.
20 June 2022
We are delighted with our caregiver. She is always positive and cheerful and manages to shower, shave and dress my husband (who has Alzheimer's) with plenty of time left for breakfast before transport arrives to take him to day care. He is always happy to see her. The company take great care in reviewing what is required for the client.
18 January 2022
I am very satisfied with the care given by the girls. They are all very helpful and polite. The service is costly but worth it for peace of mind. I look forward to the carers visiting. I realise that it is difficult in these pandemic times, but I wish the office would let me know of any changes more promptly.
06 January 2022
The carer is punctual, friendly and thorough. The organisation cannot be faulted.
26 April 2021
The care provided in the last few weeks of mum's life was exceptional and made us all feel so special and helped mum at a difficult period of her life. We could hear mum laughing when the carers were attending her and chatting about her long and wonderful life.
19 January 2021
To this team, I say thank you with all of my heart. The team were all compassionate, kind, and caring in their entirety. Reliable and trustworthy. They treated my father with dignity and respect in difficult circumstances. My father felt cared for and safe. One member of staff, in particular, went above and beyond in her care for my father, to keep him safe and respond to his sudden change in circumstances. For your dedication and treating my father with humanity, I cannot thank you enough. We wish he was still able to access your team. The social care service has a lot to learn from you; in all respects. Sincerest thanks.