Submit a Review for Independent Homecare Team
405a Footscray Road, New Eltham, London, SE9 3UL
View Full Details of Independent Homecare TeamLatest Reviews for Independent Homecare Team
23 April 2025
I have no hesitation in giving the required markings as using this care provider for my wife for the past 6 months, we have found their performance to be exceptional in their professionalism and dedication which is exemplary. This assessment is based on our experience with two previous providers given to us as a care plan on her leaving the hospital. In both cases, the overall performance has been extremely poor.
14 April 2025
Our Mum has been a client of the team for over a year. The carers are professional, caring, and treat Mum with dignity and respect. Communication between us as a family, and the carers is constant to ensure her needs are being met and to improve her quality of life and while continually promoting independence. We are given advanced notice by email of the carer who will be visiting and the time, and if there is any change to this we are informed. We look forward to continuing to work with the Independent Homecare team to keep our mum safe in her home environment.
10 April 2025
Very satisfied. The carers are all competent, polite and very friendly. The schedule is adhered to as close as possible and we are notified should times change due to unforeseen circumstances.
03 April 2025
I have been with Independent Homecare Team for over 5 years, including on and off hospital stays. In this time I have found the company very accommodating and understanding. With reference to the carers, I have regular ones who are very caring, friendly and very respectful. And you build an excellent rapport that you become very secure and safe in their care. I cannot recommend this company enough.
03 April 2025
We have recently started to use Independent Homecare for my aunt who has dementia - they have been fantastic - there is a regular carer who comes at least 5 days a week - often 6 - who has build up a great relationship with my aunt who was resistant to having care - the app is great to see what is happening every day and the whole team are hugely responsive by email - I would highly recommend the team.
28 March 2025
I wanted to take a moment to express my deepest gratitude for the exceptional care provided by The Independent Home Care Team. A friend recommended their services to me, and after reading the Client Welcome Pack Brochure, I was confident they were the right company for us. The Manager was incredibly helpful, offering us invaluable advice on various matters. Dad's health took a turn for the worse in the summer but once care began, the team did a brilliant job. Although Dad wasn't initially keen on the idea, it was a tremendous relief for us to know that someone was there to assist him throughout the day. This allowed us as a family to go back to spending quality time with him again. Sadly, we lost Dad in October, but we will be forever grateful for the care, advice, and support provided by The Independent Home Care Team. Your dedication and compassion made a significant difference during a challenging time, and for that, we will always be truly thankful.
10 January 2025
The Independent Home Care Team have been looking after my relative further to a hospital stay in September 2024. When she came home, she was virtually bedbound. However, thanks to the wonderful care and encouragement from the Team, she is now mobilising and has regained some independence. I cannot thank Independent enough for everything they continue to do. I live quite a distance from her so it is very reassuring for me that she is being cared for and treated with kindness. She calls her carers her "angels" and is always pleased to see them; there is a wonderful relationship between her and all her carers. I was confident that she is in good hands from the initial assessment. Communication is excellent and if I ever have a query or need help, someone is always there for me too. Thank you all!
25 June 2024
We have been using Independent Homecare for 1 year and I would highly recommend this company. The staff have always been professional and go above and beyond to ensure Mum is cared for with dignity and respect. The carers always ask on their service call if Mum needs help with any tasks that she may want to try and do herself. The company always ensure that I am informed of any concerns they may have which shows they genuinely look after their clients. Thank you to all the team for their continued hard work and the not forgetting the staff in the office.
08 April 2024
I am so impressed with Independent Homecare, they have been so kind and supportive of my parents. All of the carers are proactive in anticipating their needs or identifying a difficulty and then either referring on to other services or taking action themselves. It is such a relief to know that I can rely on Independent Homecare to help my parents remain as independent as possible.
29 February 2024
The care my wife has received has made our life worth living again, we do not have a bad word to say about the help we receive. In fact, we recommended your company to three families and they are now your customers. Thank you all so much.
19 February 2024
The Independent Homecare Team have been caring and supporting me since November 2022. During all this time I have found them extremely dependable. They are honest, and kind and always do what they say they will do and have always treated me with respect. I am so happy I have them to turn to since my family do not live close by. I am 89 years old with a few friends of a similar age so they are too old to help me with problems.
16 February 2024
We have been using the home care team to look after our mum since December 2023. The care she has received has been great. Mum is happy to see a smiling face and the ladies always show interest and listen to her. The staff are very professional in their work and nothing is too much trouble. Communication whether by phone, email or app is excellent. We would happily recommend them!
05 February 2024
As a family, we have been absolutely delighted with the care my mother has received over the last few months. The care staff are reliable, trustworthy and extremely professional in all aspects of their work. Our mother has built strong relationships with the carers who attend her three times a day. Nothing is too much trouble for them and as a family, we are kept informed at all times. The care she has received has meant that she has been able to remain independent in her own home. We have complete peace of mind knowing that Mum is so well looked after.
26 January 2024
My lovely mum has been receiving care from Independent Homecare Team for the last 4 years. I cannot fault the support they give me and my mum, it has been amazing. At times I have been brought near to tears by how lovely they are when caring for her. I have received messages, with suggestions of things to buy my mum, to make her life easier. They definitely go 'the extra mile'. When she was hospitalized I was in regular contact with the team trying to sort things out, and it was never too much. They truly are a fantastic team.
15 September 2023
My carers are always warm, polite and helpful in every way, the whole team of carers that look after me treat me as if part of a big family. I thought I could not remain in my home (eventually). We are so lucky to have carers like they all are, especially the ones I personally have.
10 May 2023
We were looking for the right people to look after Dad and we have found them. Very caring and friendly girls who are very professional in every aspect of their work. Having the Independent Homecare Team look after Dad has made life so much easier, knowing that he is getting the right service from a great team.
01 May 2023
The standard of care these girls provide is excellent. They cared for my dad for 9 months until recently, when he passed away. We would highly recommend them. Nothing is too much trouble, you won't find a better care team. The office really do go above and beyond to help you when you need it. A big thank you for all you did.
16 December 2022
Excellent services, been caring for my mum for a very long time. Very friendly ladies, always put a smile on my mum's face and are very good listeners. Came all weathers and all through the lockdown. Would give them 100 stars if I could.
16 November 2022
I have nothing but thanks and praise for the lovely ladies who look after my dad. They provide an excellent standard of care, delivered in a kind and friendly manner. They always make time for a chat with my dad, who looks forward to their visits. They quickly identify any additional needs my dad may have and liaise with me to ensure the best care for him. The team working in the office are friendly, helpful and reassuring. Five stars all around for Independent Homecare Team.
04 August 2022
The standard of care these ladies provide my mum is excellent, they are reliable and competent in all areas of care. I feel confident when going to work that my mum is well looked after but most of all Mum really likes everyone in the team!
Latest Reviews for Independent Homecare Team
23 April 2025
I have no hesitation in giving the required markings as using this care provider for my wife for the past 6 months, we have found their performance to be exceptional in their professionalism and dedication which is exemplary. This assessment is based on our experience with two previous providers given to us as a care plan on her leaving the hospital. In both cases, the overall performance has been extremely poor.
14 April 2025
Our Mum has been a client of the team for over a year. The carers are professional, caring, and treat Mum with dignity and respect. Communication between us as a family, and the carers is constant to ensure her needs are being met and to improve her quality of life and while continually promoting independence. We are given advanced notice by email of the carer who will be visiting and the time, and if there is any change to this we are informed. We look forward to continuing to work with the Independent Homecare team to keep our mum safe in her home environment.
10 April 2025
Very satisfied. The carers are all competent, polite and very friendly. The schedule is adhered to as close as possible and we are notified should times change due to unforeseen circumstances.
03 April 2025
I have been with Independent Homecare Team for over 5 years, including on and off hospital stays. In this time I have found the company very accommodating and understanding. With reference to the carers, I have regular ones who are very caring, friendly and very respectful. And you build an excellent rapport that you become very secure and safe in their care. I cannot recommend this company enough.
03 April 2025
We have recently started to use Independent Homecare for my aunt who has dementia - they have been fantastic - there is a regular carer who comes at least 5 days a week - often 6 - who has build up a great relationship with my aunt who was resistant to having care - the app is great to see what is happening every day and the whole team are hugely responsive by email - I would highly recommend the team.
28 March 2025
I wanted to take a moment to express my deepest gratitude for the exceptional care provided by The Independent Home Care Team. A friend recommended their services to me, and after reading the Client Welcome Pack Brochure, I was confident they were the right company for us. The Manager was incredibly helpful, offering us invaluable advice on various matters. Dad's health took a turn for the worse in the summer but once care began, the team did a brilliant job. Although Dad wasn't initially keen on the idea, it was a tremendous relief for us to know that someone was there to assist him throughout the day. This allowed us as a family to go back to spending quality time with him again. Sadly, we lost Dad in October, but we will be forever grateful for the care, advice, and support provided by The Independent Home Care Team. Your dedication and compassion made a significant difference during a challenging time, and for that, we will always be truly thankful.
10 January 2025
The Independent Home Care Team have been looking after my relative further to a hospital stay in September 2024. When she came home, she was virtually bedbound. However, thanks to the wonderful care and encouragement from the Team, she is now mobilising and has regained some independence. I cannot thank Independent enough for everything they continue to do. I live quite a distance from her so it is very reassuring for me that she is being cared for and treated with kindness. She calls her carers her "angels" and is always pleased to see them; there is a wonderful relationship between her and all her carers. I was confident that she is in good hands from the initial assessment. Communication is excellent and if I ever have a query or need help, someone is always there for me too. Thank you all!
25 June 2024
We have been using Independent Homecare for 1 year and I would highly recommend this company. The staff have always been professional and go above and beyond to ensure Mum is cared for with dignity and respect. The carers always ask on their service call if Mum needs help with any tasks that she may want to try and do herself. The company always ensure that I am informed of any concerns they may have which shows they genuinely look after their clients. Thank you to all the team for their continued hard work and the not forgetting the staff in the office.
08 April 2024
I am so impressed with Independent Homecare, they have been so kind and supportive of my parents. All of the carers are proactive in anticipating their needs or identifying a difficulty and then either referring on to other services or taking action themselves. It is such a relief to know that I can rely on Independent Homecare to help my parents remain as independent as possible.
29 February 2024
The care my wife has received has made our life worth living again, we do not have a bad word to say about the help we receive. In fact, we recommended your company to three families and they are now your customers. Thank you all so much.
19 February 2024
The Independent Homecare Team have been caring and supporting me since November 2022. During all this time I have found them extremely dependable. They are honest, and kind and always do what they say they will do and have always treated me with respect. I am so happy I have them to turn to since my family do not live close by. I am 89 years old with a few friends of a similar age so they are too old to help me with problems.
16 February 2024
We have been using the home care team to look after our mum since December 2023. The care she has received has been great. Mum is happy to see a smiling face and the ladies always show interest and listen to her. The staff are very professional in their work and nothing is too much trouble. Communication whether by phone, email or app is excellent. We would happily recommend them!
05 February 2024
As a family, we have been absolutely delighted with the care my mother has received over the last few months. The care staff are reliable, trustworthy and extremely professional in all aspects of their work. Our mother has built strong relationships with the carers who attend her three times a day. Nothing is too much trouble for them and as a family, we are kept informed at all times. The care she has received has meant that she has been able to remain independent in her own home. We have complete peace of mind knowing that Mum is so well looked after.
26 January 2024
My lovely mum has been receiving care from Independent Homecare Team for the last 4 years. I cannot fault the support they give me and my mum, it has been amazing. At times I have been brought near to tears by how lovely they are when caring for her. I have received messages, with suggestions of things to buy my mum, to make her life easier. They definitely go 'the extra mile'. When she was hospitalized I was in regular contact with the team trying to sort things out, and it was never too much. They truly are a fantastic team.
15 September 2023
My carers are always warm, polite and helpful in every way, the whole team of carers that look after me treat me as if part of a big family. I thought I could not remain in my home (eventually). We are so lucky to have carers like they all are, especially the ones I personally have.
10 May 2023
We were looking for the right people to look after Dad and we have found them. Very caring and friendly girls who are very professional in every aspect of their work. Having the Independent Homecare Team look after Dad has made life so much easier, knowing that he is getting the right service from a great team.
01 May 2023
The standard of care these girls provide is excellent. They cared for my dad for 9 months until recently, when he passed away. We would highly recommend them. Nothing is too much trouble, you won't find a better care team. The office really do go above and beyond to help you when you need it. A big thank you for all you did.
16 December 2022
Excellent services, been caring for my mum for a very long time. Very friendly ladies, always put a smile on my mum's face and are very good listeners. Came all weathers and all through the lockdown. Would give them 100 stars if I could.
16 November 2022
I have nothing but thanks and praise for the lovely ladies who look after my dad. They provide an excellent standard of care, delivered in a kind and friendly manner. They always make time for a chat with my dad, who looks forward to their visits. They quickly identify any additional needs my dad may have and liaise with me to ensure the best care for him. The team working in the office are friendly, helpful and reassuring. Five stars all around for Independent Homecare Team.
04 August 2022
The standard of care these ladies provide my mum is excellent, they are reliable and competent in all areas of care. I feel confident when going to work that my mum is well looked after but most of all Mum really likes everyone in the team!