Submit a Review for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
1 Long Barn, Mouseden Farm, Halls Hole Road, Tunbridge Wells, TN2 4RF
View Full Details of Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)Latest Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
04 March 2025
I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I will definitely use Home Instead again if I need additional support to maintain my independent living.
04 March 2025
Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers are polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.
25 February 2025
A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at home and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!
25 February 2025
Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise the admin and communication has been great. Couldn't be without you now!
24 February 2025
One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't fault it.
24 February 2025
The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.
10 February 2025
We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!
24 January 2025
An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company! I perhaps was not the usual client as I was mobile and able to care for myself so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost. As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!
13 November 2024
I cannot thank the team enough. They were superb in every way and went above and beyond what they were contracted to do. We couldn't have managed without them all, from the office staff to the carers themselves. Thank you for the care and support you gave not only to my father but to the whole family.
14 October 2024
I have been a client of Home Instead for some time now and I am very happy with the service and care they provide. The carers are absolutely lovely and so friendly and helpful and I very much look forward to their visits. I am widowed and disabled so I very much need their care, help and support which they provide each week. They are very caring, happy and cheerful and so willing to help me. They are very respectful about the limitations of what I cannot do for myself within my home. They work very hard to fulfill all the tasks I need help with during their visits. The ladies in the office are also very friendly and helpful and always strive to help me if I need it. They are very approachable and are very mindful of my needs as my condition progresses. They are always very polite and friendly when I ring them which is very reassuring. I am very happy overall with home instead and the whole team are wonderful.
18 September 2024
I cannot recommend Home Instead Highly enough. I was incredibly impressed with the carers they sent to help me care for my husband who had Young Onset Alzheimers Disease. They clearly have good training and always treated my husband with great care and dignity.
18 April 2024
Carers come for two hours on Tuesday and Thursday each week. They willingly do some housework and laundry and have 15-20 minutes for a chat. They all work well as I live on my own. Carers are always easy to get on with and do what is required. I can cope with cooking and weekly food shopping myself.
17 April 2024
I am satisfied with the care that I am receiving. The carers and office staff are a great group. Carers are very special people.
27 March 2024
I look forward to the company of the carers. I value their companionship and support. Recent changes to visit times have not always worked well for me. When changes are made to the support that I receive, I am not always made aware of these changes, which is unsettling for me.
18 March 2024
Carers are excellent - always on time and willing to do whatever is required with cheerfulness and efficiency. Continuity of carers needs to be addressed; it is so much easier for care provider and client if the carer is familiar with the tasks required on particular days. Excellent support is given for medical appointments etc.
18 March 2024
Care providers are excellent. I am always treated with care and dignity.
29 November 2023
All my carers have been excellent. All the carers arrived on time and gave me the care I requested. The carers found a lot to do in the house. The carers were experienced with the exception of one younger carer.
03 March 2022
Home Instead has provided a caring, efficient and friendly service. Which can also be tailored to meet the requirements of individual customers. I have no difficulty in recommending their organisation to potential client.
03 March 2022
My husband developed vascular dementia some years ago, and although his health has declined we have managed to keep him at home, in part due to the excellent care provided by Home Instead. We have used their services since 2017. The carers have all been kind and attentive, happy to play a game or take him out, often helping with little chores. We have a very complicated schedule and the Home Instead administrators have been wonderful in accommodating our requests, aiming to send a regular 'rota' of carers who have gotten to know my husband well. The service has been a great support to both of us.
18 February 2022
We have used Home Instead to support our Mum who has vascular dementia. They took time to assess Mum and get to know her. Each of the caregivers built a great relationship with her and really understood her needs and ours in support of Mum. They provided us with lots of help and advice. They took Mum out which she liked. Mum has now moved into a care home, however we will still use the Home Instead service to allow Mum to have a couple of outings a week. It's a first-class service that we would highly recommend.
Latest Reviews for Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
04 March 2025
I was very happy with my experience with Home Instead. All of the ladies who came to my home were kind and caring people who were all very happy to help me and I thoroughly enjoyed chatting to them and going on walks with them. They were all well briefed on what my needs were and support needed. I will definitely use Home Instead again if I need additional support to maintain my independent living.
04 March 2025
Home Instead have a large selection of carers to choose from. As we use carers several times a day, several times a week, we have met many of them! How experienced the carers are varies. How good they are with mum depends largely on the 'chemistry' between my mum and the carer. All of the carers are polite and kind. They have always looked after mum so well. In particular two members of staff are amazing. They are absolutely wonderful with mum. My only suggested improvement is the scheduling. If things change or carer is late, we are not often informed. If the live in carer is relaxed about it is fine. If the live in carer has arranged something for their break, it means that their plans are ruined and I need happy carers! One member of staff is brilliant with last minute changes from me and I will be forever grateful for that.
25 February 2025
A fantastic service, and we have been clients for several years now and I can't say enough how wonderful the ladies have been who look after my 95 year old Mother. They are so professional, always on time and the love and care they give my Mum is so appreciated. Without them Mum couldn't remain at home and would hate it in a nursing home. The ladies take her out every day for a walk around a local National Trust Property or just for a walk in the town or even coffee and cake at Coolings Nurseries. Nothing is too much trouble and the ladies are now an important part of our family. So a massive Thank you!
25 February 2025
Initial contact through to set up of care and delivery of care has been fantastic. Staff have been very friendly to my uncle and he is enjoying their company and happy to ask them to help him in the house. I don't think we have received a page of photos of all the carers as promised but otherwise the admin and communication has been great. Couldn't be without you now!
24 February 2025
One of the staff members is great. My cousin can be very difficult at times, but one of the staff members handles every situation with respect, dedication and humour. I am always informed of the visit rotor for my cousin which is very helpful. The service from Home Instead is excellent, I can't fault it.
24 February 2025
The carers at Home Instead are excellent. They go above and beyond in caring for our mum and dad, anticipating their every need. They are professional, patient and caring. My mum has dementia and the carers treat her with respect and consideration at all times. My dad has health issues but wants to keep going out and about. The carers take him and mum to the park or the garden centre which really helps their mental health. They also take mum and dad to their many appointments and negotiate the difficulties with understanding for them. We are very grateful for all the Home Instead ladies do.
10 February 2025
We could not have found a better care agency than Home Instead. The management team are very proactive and accommodating. Nothing is too much trouble for them and they go out of their way to make sure that my mum is always happy and well looked after. We have been extremely impressed by the standard of all the carers my mum has come into contact with and especially welcome the fact that she is always looked after by the same team of people, so has been able to build up a good relationship with them all. And of great importance to us all, is the peace of mind we have knowing that whatever might happen, we have full confidence that the carers will be able to deal with it and at the same time will keep us fully informed. The staff at Home Instead have almost become part of the family and what more could I have wished for my mum!
24 January 2025
An excellent service. Carers were prompt and reliable. I usually had the same ones and found them friendly and good company, but I was never sure how much housework they should do and so it ended up with (expensive) company! I perhaps was not the usual client as I was mobile and able to care for myself so perhaps what I needed was the luxury attention e.g. massages, hair and nail attention but although this is available it comes at extra cost. As I look back on care and have to make one comment, for me it would be plans of how to spend the time. Old people can get lazy or too 'tired' to make decisions!
13 November 2024
I cannot thank the team enough. They were superb in every way and went above and beyond what they were contracted to do. We couldn't have managed without them all, from the office staff to the carers themselves. Thank you for the care and support you gave not only to my father but to the whole family.
14 October 2024
I have been a client of Home Instead for some time now and I am very happy with the service and care they provide. The carers are absolutely lovely and so friendly and helpful and I very much look forward to their visits. I am widowed and disabled so I very much need their care, help and support which they provide each week. They are very caring, happy and cheerful and so willing to help me. They are very respectful about the limitations of what I cannot do for myself within my home. They work very hard to fulfill all the tasks I need help with during their visits. The ladies in the office are also very friendly and helpful and always strive to help me if I need it. They are very approachable and are very mindful of my needs as my condition progresses. They are always very polite and friendly when I ring them which is very reassuring. I am very happy overall with home instead and the whole team are wonderful.
18 September 2024
I cannot recommend Home Instead Highly enough. I was incredibly impressed with the carers they sent to help me care for my husband who had Young Onset Alzheimers Disease. They clearly have good training and always treated my husband with great care and dignity.
18 April 2024
Carers come for two hours on Tuesday and Thursday each week. They willingly do some housework and laundry and have 15-20 minutes for a chat. They all work well as I live on my own. Carers are always easy to get on with and do what is required. I can cope with cooking and weekly food shopping myself.
17 April 2024
I am satisfied with the care that I am receiving. The carers and office staff are a great group. Carers are very special people.
27 March 2024
I look forward to the company of the carers. I value their companionship and support. Recent changes to visit times have not always worked well for me. When changes are made to the support that I receive, I am not always made aware of these changes, which is unsettling for me.
18 March 2024
Carers are excellent - always on time and willing to do whatever is required with cheerfulness and efficiency. Continuity of carers needs to be addressed; it is so much easier for care provider and client if the carer is familiar with the tasks required on particular days. Excellent support is given for medical appointments etc.
18 March 2024
Care providers are excellent. I am always treated with care and dignity.
29 November 2023
All my carers have been excellent. All the carers arrived on time and gave me the care I requested. The carers found a lot to do in the house. The carers were experienced with the exception of one younger carer.
03 March 2022
Home Instead has provided a caring, efficient and friendly service. Which can also be tailored to meet the requirements of individual customers. I have no difficulty in recommending their organisation to potential client.
03 March 2022
My husband developed vascular dementia some years ago, and although his health has declined we have managed to keep him at home, in part due to the excellent care provided by Home Instead. We have used their services since 2017. The carers have all been kind and attentive, happy to play a game or take him out, often helping with little chores. We have a very complicated schedule and the Home Instead administrators have been wonderful in accommodating our requests, aiming to send a regular 'rota' of carers who have gotten to know my husband well. The service has been a great support to both of us.
18 February 2022
We have used Home Instead to support our Mum who has vascular dementia. They took time to assess Mum and get to know her. Each of the caregivers built a great relationship with her and really understood her needs and ours in support of Mum. They provided us with lots of help and advice. They took Mum out which she liked. Mum has now moved into a care home, however we will still use the Home Instead service to allow Mum to have a couple of outings a week. It's a first-class service that we would highly recommend.