Submit a Review for Acacia Homecare NW Surrey
Pod Business Centre, Harris Way, Windmill Road, Sunbury-on-Thames, TW16 7EL
View Full Details of Acacia Homecare NW SurreyLatest Reviews for Acacia Homecare NW Surrey
22 November 2024
Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a very daunting transition into 'care' very manageable, primarily for my mother, but also for my father and myself. I couldn't be more happy with their approach to care, their app which keeps me up to date and their review process.
28 October 2024
The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.
28 October 2024
I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.
03 October 2024
Annoying that the carers cannot help me to my feet if I fall. Annyong that I have little control over exactly which carers turn up.
02 October 2024
The company provides a realistic and efficient service.
02 October 2024
Since entering into your system we enjoy your staff in all their duties.
02 October 2024
Very good service.
07 March 2024
We have been very impressed with the organisation within Acacia and the helpful and caring staff. The carers are friendly, listen and respect my mum's needs and always try to please her. We are glad we chose Acacia to take care of our special Mum.
20 February 2024
Acacia staff both in the office & carers are extremely attentive and caring. They listen and give the appropriate care on a daily basis. The app is a very useful tool and provides information to me so that I am up to date with the care given to my mother and I am able to communicate with office staff and carers via the app. The carers are very thorough and observant, notifying me of any changes whether minor ones or otherwise. I have confidence that my mother is in dedicated safe hands and this trust is of the utmost importance for my peace of mind. Knowing that my mother is happy with the care she receives is invaluable. I certainly would not change the company or people who look after her. A huge thank you to Acacia for being there for us as a family at a very crucial stage in my mother's senior years of her life.
15 February 2024
Acacia offers a very good service, helping my dad in the shower. The carers are kind and gentle with him and help him dress afterwards and take his medication. We are satisfied with the care package which Dad receives and the situation is reviewed every few months for any problems or alterations.
04 October 2023
So caring, nothing was too much trouble. A particular member of staff was a diamond. All very trustworthy and treated our precious mum with dignity and compassion. We were given a lot of advice and not only cared for our mum but us, her family too.
14 November 2022
It is a scary business when you have to find care for yourself or a loved one, especially if you have no idea what to look for or what to expect. I had been given a list and left to get on with it, the first agency I phoned were most unhelpful, couldn't even answer the basic questions, the second agency didn't even answer the phone, not impressed. It was third time lucky when I phoned Acacia Homecare, the telephone answered straight away, all my questions answered straight away and that was it, decision made. I have never regretted my decision, it's very comforting to know that someone will always be there for me, seven days a week, even Christmas Day and Bank Holidays. If you wake up feeling miserable by the time your carer has left you will have had a laugh and be ready to get on with your day. Same in the evening, if you have had a less than perfect day they will make sure that you go to bed happy, I feel very lucky.
18 May 2022
The carers looking after my mother are doing an excellent job. Mum is extremely happy with the service. Her ladies are very reliable, always appear cheerful and pleased to see her, and try to do everything to be of assistance.
10 January 2022
I have found them helpful, responsive, and reliable. They are a professional, approachable company and have done their best to take on my dad at the times requested although are still working on meeting these. The carers are all delightful!
15 June 2021
I thought I would just drop you a line to say, once again, a huge thank you to your frontline caregivers. As you know with the lockdown restrictions easing we took the opportunity to come and visit mum with a view to start some of the jobs. Having met three of your team we can honestly say how thankful we are for mum to be in the care of such a caring, professional team who obviously love their job. Looking at mum’s face when your ladies arrive proves that she looks forward to each visit and is keen to engage. That in itself is a huge positive from my perspective. We had a great discussion and feedback with your caregivers during our stay and we are keen to try to make their job a little easier during their visit and the tasks they need to complete. So thank you again for your team’s total commitment and flexibility in making mum’s life as easy as possible.
21 October 2020
I absolutely delighted with the professionalism of the office staff who must be commended on their assessment of my brother's needs and have definitely gone out of their way to make it an effortless transition. They have just excelled in choosing the right careers for his needs and I deeply appreciate that. The two individuals who presently visit my brother are so well matched and have easily identified any concerns as regards my brother needs, I have found them both to be extremely supportive, helpful.
16 September 2020
Our family friend in her late nineties has been a client of Acacia Homecare Ltd for the past three years. During this time we have found the company to be well-organised and efficient in all aspects of their care. The carers who visit four times daily are all very pleasant and friendly, caring and helpful. As an example, on the one or two occasions, our friend has needed urgent assistance between visits, a telephone call to the office has brought quick action.
10 September 2020
Acacia Care have been caring for firstly my mother and father and latterly my father, since 2013. Calls have altered over the years and now a live-in carer has been provided. Acacia have always responded to the changes in the level of care that we have needed. When problems have arisen they have been promptly dealt with. The staff have always been polite, respectful and caring to both my parents and the family.
10 September 2020
My mother needed care following a short stay in hospital. I tried several care companies but Acacia was the one that impressed. Someone visited my mother the same day and we have been pleased ever since. I have specified August 2020 as we are so grateful to Acacia staff who have continued to provide a considerate and calming support to both my mother and other vulnerable people throughout a confusing and difficult time. Thank you, Acacia.
Latest Reviews for Acacia Homecare NW Surrey
22 November 2024
Acacia has been a tremendous help to my mother since June, when we first went down the route of care and has made what could have been a very daunting transition into 'care' very manageable, primarily for my mother, but also for my father and myself. I couldn't be more happy with their approach to care, their app which keeps me up to date and their review process.
28 October 2024
The Acacia team are exceptional: caring, professional and a pleasure to work with. They are very thorough and totally committed to doing the best for their clients. They work in partnerships with families - keeping us in touch through twice-daily online updates, and additional emails and calls when required. They are accommodating, flexible and proactive. We rest assured that Mum is safe and happy in their care.
28 October 2024
I have been using Acacia Homecare now for about 8 months and found them to be very good. The care is very good and I am treated with dignity. All carers are very friendly and helpful.
03 October 2024
Annoying that the carers cannot help me to my feet if I fall. Annyong that I have little control over exactly which carers turn up.
02 October 2024
The company provides a realistic and efficient service.
02 October 2024
Since entering into your system we enjoy your staff in all their duties.
02 October 2024
Very good service.
07 March 2024
We have been very impressed with the organisation within Acacia and the helpful and caring staff. The carers are friendly, listen and respect my mum's needs and always try to please her. We are glad we chose Acacia to take care of our special Mum.
20 February 2024
Acacia staff both in the office & carers are extremely attentive and caring. They listen and give the appropriate care on a daily basis. The app is a very useful tool and provides information to me so that I am up to date with the care given to my mother and I am able to communicate with office staff and carers via the app. The carers are very thorough and observant, notifying me of any changes whether minor ones or otherwise. I have confidence that my mother is in dedicated safe hands and this trust is of the utmost importance for my peace of mind. Knowing that my mother is happy with the care she receives is invaluable. I certainly would not change the company or people who look after her. A huge thank you to Acacia for being there for us as a family at a very crucial stage in my mother's senior years of her life.
15 February 2024
Acacia offers a very good service, helping my dad in the shower. The carers are kind and gentle with him and help him dress afterwards and take his medication. We are satisfied with the care package which Dad receives and the situation is reviewed every few months for any problems or alterations.
04 October 2023
So caring, nothing was too much trouble. A particular member of staff was a diamond. All very trustworthy and treated our precious mum with dignity and compassion. We were given a lot of advice and not only cared for our mum but us, her family too.
14 November 2022
It is a scary business when you have to find care for yourself or a loved one, especially if you have no idea what to look for or what to expect. I had been given a list and left to get on with it, the first agency I phoned were most unhelpful, couldn't even answer the basic questions, the second agency didn't even answer the phone, not impressed. It was third time lucky when I phoned Acacia Homecare, the telephone answered straight away, all my questions answered straight away and that was it, decision made. I have never regretted my decision, it's very comforting to know that someone will always be there for me, seven days a week, even Christmas Day and Bank Holidays. If you wake up feeling miserable by the time your carer has left you will have had a laugh and be ready to get on with your day. Same in the evening, if you have had a less than perfect day they will make sure that you go to bed happy, I feel very lucky.
18 May 2022
The carers looking after my mother are doing an excellent job. Mum is extremely happy with the service. Her ladies are very reliable, always appear cheerful and pleased to see her, and try to do everything to be of assistance.
10 January 2022
I have found them helpful, responsive, and reliable. They are a professional, approachable company and have done their best to take on my dad at the times requested although are still working on meeting these. The carers are all delightful!
15 June 2021
I thought I would just drop you a line to say, once again, a huge thank you to your frontline caregivers. As you know with the lockdown restrictions easing we took the opportunity to come and visit mum with a view to start some of the jobs. Having met three of your team we can honestly say how thankful we are for mum to be in the care of such a caring, professional team who obviously love their job. Looking at mum’s face when your ladies arrive proves that she looks forward to each visit and is keen to engage. That in itself is a huge positive from my perspective. We had a great discussion and feedback with your caregivers during our stay and we are keen to try to make their job a little easier during their visit and the tasks they need to complete. So thank you again for your team’s total commitment and flexibility in making mum’s life as easy as possible.
21 October 2020
I absolutely delighted with the professionalism of the office staff who must be commended on their assessment of my brother's needs and have definitely gone out of their way to make it an effortless transition. They have just excelled in choosing the right careers for his needs and I deeply appreciate that. The two individuals who presently visit my brother are so well matched and have easily identified any concerns as regards my brother needs, I have found them both to be extremely supportive, helpful.
16 September 2020
Our family friend in her late nineties has been a client of Acacia Homecare Ltd for the past three years. During this time we have found the company to be well-organised and efficient in all aspects of their care. The carers who visit four times daily are all very pleasant and friendly, caring and helpful. As an example, on the one or two occasions, our friend has needed urgent assistance between visits, a telephone call to the office has brought quick action.
10 September 2020
Acacia Care have been caring for firstly my mother and father and latterly my father, since 2013. Calls have altered over the years and now a live-in carer has been provided. Acacia have always responded to the changes in the level of care that we have needed. When problems have arisen they have been promptly dealt with. The staff have always been polite, respectful and caring to both my parents and the family.
10 September 2020
My mother needed care following a short stay in hospital. I tried several care companies but Acacia was the one that impressed. Someone visited my mother the same day and we have been pleased ever since. I have specified August 2020 as we are so grateful to Acacia staff who have continued to provide a considerate and calming support to both my mother and other vulnerable people throughout a confusing and difficult time. Thank you, Acacia.