Submit a Review for Deeside Home Care Ltd
54 Chester Road West, Shotton, Deeside, CH5 1BY
View Full Details of Deeside Home Care LtdLatest Reviews for Deeside Home Care Ltd
06 March 2025
My mother is at the stage where additional help and support is required, and after she had a spell in hospital, she was assigned a care package with Deeside Home Care and four visits a day. I am so impressed with this company, and especially the staff, the Care Coordinator rang me the day my mum came out of hospital and explained how the care team would help and support my mum and they have all been fantastic with her. She contacts me immediately if there is a problem and has helped us adjust and organise ourselves to this new normal. A great help and support, don't know how we would have coped without them.
10 December 2024
All the staff are friendly, helpful and caring. Having previously worked for a home care company, I can see the hard work and dedication to the service users they all put in. Contact is great, always keeping us updated.
20 November 2024
My experience with Deeside Home Care is extremely good. Very competent. Nothing to fault, the carers will bend over backwards for you. They treat me with great care and dignity, I would recommend them to anybody.
28 August 2024
Very nice first experience with a personal visit from two senior members of staff. I felt we could fully exchange ideas on how best to manage my mother's care plan. All interactions are covered in a very comprehensive care plan. This was commented on very favourably by the local council Occupational Therapist. The folder also contained details of care visits so it is easy to see progress. All in all very pleased they make you feel part of the process and are always ready to listen to feedback.
29 May 2024
I am writing this as my dad's daughter, both of us were concerned about involving care providers, however after contacting social services with regard to getting help with caring for my dad, and being introduced to Deeside Home Care, we both felt more at ease. Dad is becoming frail due to his age and ongoing health issues, the care team listened to our needs in relation to the support we required, whilst being very professional in getting as much information about my dad his past life history, his likes and dislikes in such a friendly and supportive manner, I could see that my dad was warming to the whole idea and so was I. Now that nearly a month has passed since they started entering my home to support Dad's needs, they have become friendly faces extremely caring towards my dad and it's lovely to hear them chatting to him and laughing with him. I would have no problem recommending them to anyone I know who requires support for a family member.
29 May 2024
All of the care team staff that have been assigned to Mum as part of her 4 x daily care package have been excellent. They are all very friendly, approachable and patient with Mum. When they first arrive, they always see to Mum's personal care and have a bit of a chat with her and any family members who may be present and then proceed with her meal provision and then any other things that may need to be sorted. The carers vary in age but it's obvious that they all take their care roles seriously and tending to Mum's needs during each care visit is paramount. The company has a really robust care team and management team structure in place and the interaction with the family members and Mum from when she first returned home and subsequently since then has been excellent and very professional. We as a family feel that Mum is being well looked after and this is due to the efforts of both the team carers and the management team combined.
29 May 2024
Very professional and helpful from start to finish of the care package that I had for my father. As I had never dealt with the care sector before - Deeside Home Care were so helpful and guided me through the process and the minefield of care!
24 May 2024
Carers are very helpful and polite. I think they do a great job. They do whatever I want them to and nothing is too much trouble.
22 May 2024
We are really pleased with the care that Grandma has been receiving. She is being very well looked after. All the staff are really friendly and make sure Grandma feels comfortable when with her. As a family, we are extremely happy and appreciative of everyone involved in Grandma's care.
15 May 2024
Deeside Home Care were 1 of 3 private providers of care whom I approached for care for my Dad who has dementia, so I did my research as I was obviously anxious about the situation. The introduction to the team was incredibly professional and wonderfully friendly and it felt like for the first time in a long time I had some help and support. The team were extremely caring with my Dad and was always able to provide solutions to any problems that occurred when I couldn't. I can't thank Deeside Home Care enough and would definitely recommend them to anyone who is looking into care for someone. Thank you so much to all of the team.
13 May 2024
Deeside Homecare has been amazing with my mum. They have been fabulous with her needs. She loves to see them as she doesn’t leave the house very often. Their communication is great and are always in contact when needed. The staff are very friendly and understanding.
13 May 2024
Our experience with Deeside Home Care Ltd has been very positive to date, from the very start the carers have been kind, respectful and very caring towards our friend who is 100 years of age and has lived independently in her own home, the carers took the time to find out our friends routine and fitted her care plan around her needs, they keep a daily detailed diary of each visit and keep us updated via text, we can’t thank them enough for giving us the peace of mind that we so needed. We would certainly recommend them.
10 May 2024
Service has been very good. Always on time. Always ask how I am feeling. They are never in a rush to get the job done quickly and always ask if I need anything before they leave. Also, it is good that it is usually a different carer each day. They are all very professional but friendly as well.
10 May 2024
I just would like to say that Deeside Home Care Ltd has been absolutely fantastic with my friend/neighbour. They have kept me informed on everything relating to my friend/neighbour, and the carers are absolutely wonderful and do such a fantastic job of looking after her. If you have a friend/relative who could do with some home care, I would highly recommend this company, as I cannot fault anything at all. 100% recommend. Thank you.
09 May 2024
Excellent service through our great communication both ways and staff are fantastic. If we leave a message for carers it is acted upon promptly and any queries are resolved quickly. Professional service at all times and listen positively to our concerns if any raised.
25 April 2024
Without the wonderful support from these carers, my husband would not be able to be at home. He has serious health issues. He loves to be at home where he is happy and secure. The carers who come to our home four times a day are very well trained. They are polite, pleasant and very supportive of me. They also bring a little bit of sunshine into our lives!
24 November 2023
We first started using Deeside home care in April 2023, my father is 91, partially sighted, and was struggling to manage living alone in our family home. I realised my father needed some extra support, but he was reluctant to agree to any help, I, being a retired nurse had the usual feeling that nobody would be “good enough” to care for my father. After just one week, I was proved wrong, I had regular updates on how my father was and my father was absolutely full of praise for his carers and actually looked forward to the visits. Deeside Home Care offered bespoke care, listened to my concerns, and provided friendly, caring, professional care for my father. I would thoroughly recommend them for anyone requiring care.
17 November 2023
We can’t rate these ladies high enough. Totally trust them to care for my Mum with dementia. Dad was very apprehensive at first and was very hard to convince we needed help, but they’ve won him around too. They always provide excellent, prompt feedback are polite, and treat my Mum with the utmost respect. They do everything in a very professional manner, but always with a smile. Can’t thank them enough, and we would now be lost without them!
15 November 2023
My mother has been receiving daily visits from the carers for some time now and it has made a great difference to her. Each carer is so loving and personable, it's a real blessing. I could not recommend them highly enough. I have been living with my mum for 15 months now and as she declines in health I see her face light up when she sees her friends arrive. They will be an essential part of Mum's life going forward and I appreciate how they share everything with me and ask my opinion of different issues as they arise. The organisation is run extremely well right from the top, management are quick to react if Mum is sleeping and doesn't need a visit and that makes a big difference for me. They are real professionals and I would commend them to anyone.
10 November 2023
Absolutely appalling standard of care. The care plan was never followed. Unprofessional and made my nanna feel like a burden, even though they were being paid for their services. Did not encourage medications or treatment plans to be followed no matter how much my family and their office stressed the importance. As a nurse myself I would not only never recommend this care team, but would vehemently discourage anyone from hiring them for their family and loved ones.
Latest Reviews for Deeside Home Care Ltd
06 March 2025
My mother is at the stage where additional help and support is required, and after she had a spell in hospital, she was assigned a care package with Deeside Home Care and four visits a day. I am so impressed with this company, and especially the staff, the Care Coordinator rang me the day my mum came out of hospital and explained how the care team would help and support my mum and they have all been fantastic with her. She contacts me immediately if there is a problem and has helped us adjust and organise ourselves to this new normal. A great help and support, don't know how we would have coped without them.
10 December 2024
All the staff are friendly, helpful and caring. Having previously worked for a home care company, I can see the hard work and dedication to the service users they all put in. Contact is great, always keeping us updated.
20 November 2024
My experience with Deeside Home Care is extremely good. Very competent. Nothing to fault, the carers will bend over backwards for you. They treat me with great care and dignity, I would recommend them to anybody.
28 August 2024
Very nice first experience with a personal visit from two senior members of staff. I felt we could fully exchange ideas on how best to manage my mother's care plan. All interactions are covered in a very comprehensive care plan. This was commented on very favourably by the local council Occupational Therapist. The folder also contained details of care visits so it is easy to see progress. All in all very pleased they make you feel part of the process and are always ready to listen to feedback.
29 May 2024
I am writing this as my dad's daughter, both of us were concerned about involving care providers, however after contacting social services with regard to getting help with caring for my dad, and being introduced to Deeside Home Care, we both felt more at ease. Dad is becoming frail due to his age and ongoing health issues, the care team listened to our needs in relation to the support we required, whilst being very professional in getting as much information about my dad his past life history, his likes and dislikes in such a friendly and supportive manner, I could see that my dad was warming to the whole idea and so was I. Now that nearly a month has passed since they started entering my home to support Dad's needs, they have become friendly faces extremely caring towards my dad and it's lovely to hear them chatting to him and laughing with him. I would have no problem recommending them to anyone I know who requires support for a family member.
29 May 2024
All of the care team staff that have been assigned to Mum as part of her 4 x daily care package have been excellent. They are all very friendly, approachable and patient with Mum. When they first arrive, they always see to Mum's personal care and have a bit of a chat with her and any family members who may be present and then proceed with her meal provision and then any other things that may need to be sorted. The carers vary in age but it's obvious that they all take their care roles seriously and tending to Mum's needs during each care visit is paramount. The company has a really robust care team and management team structure in place and the interaction with the family members and Mum from when she first returned home and subsequently since then has been excellent and very professional. We as a family feel that Mum is being well looked after and this is due to the efforts of both the team carers and the management team combined.
29 May 2024
Very professional and helpful from start to finish of the care package that I had for my father. As I had never dealt with the care sector before - Deeside Home Care were so helpful and guided me through the process and the minefield of care!
24 May 2024
Carers are very helpful and polite. I think they do a great job. They do whatever I want them to and nothing is too much trouble.
22 May 2024
We are really pleased with the care that Grandma has been receiving. She is being very well looked after. All the staff are really friendly and make sure Grandma feels comfortable when with her. As a family, we are extremely happy and appreciative of everyone involved in Grandma's care.
15 May 2024
Deeside Home Care were 1 of 3 private providers of care whom I approached for care for my Dad who has dementia, so I did my research as I was obviously anxious about the situation. The introduction to the team was incredibly professional and wonderfully friendly and it felt like for the first time in a long time I had some help and support. The team were extremely caring with my Dad and was always able to provide solutions to any problems that occurred when I couldn't. I can't thank Deeside Home Care enough and would definitely recommend them to anyone who is looking into care for someone. Thank you so much to all of the team.
13 May 2024
Deeside Homecare has been amazing with my mum. They have been fabulous with her needs. She loves to see them as she doesn’t leave the house very often. Their communication is great and are always in contact when needed. The staff are very friendly and understanding.
13 May 2024
Our experience with Deeside Home Care Ltd has been very positive to date, from the very start the carers have been kind, respectful and very caring towards our friend who is 100 years of age and has lived independently in her own home, the carers took the time to find out our friends routine and fitted her care plan around her needs, they keep a daily detailed diary of each visit and keep us updated via text, we can’t thank them enough for giving us the peace of mind that we so needed. We would certainly recommend them.
10 May 2024
Service has been very good. Always on time. Always ask how I am feeling. They are never in a rush to get the job done quickly and always ask if I need anything before they leave. Also, it is good that it is usually a different carer each day. They are all very professional but friendly as well.
10 May 2024
I just would like to say that Deeside Home Care Ltd has been absolutely fantastic with my friend/neighbour. They have kept me informed on everything relating to my friend/neighbour, and the carers are absolutely wonderful and do such a fantastic job of looking after her. If you have a friend/relative who could do with some home care, I would highly recommend this company, as I cannot fault anything at all. 100% recommend. Thank you.
09 May 2024
Excellent service through our great communication both ways and staff are fantastic. If we leave a message for carers it is acted upon promptly and any queries are resolved quickly. Professional service at all times and listen positively to our concerns if any raised.
25 April 2024
Without the wonderful support from these carers, my husband would not be able to be at home. He has serious health issues. He loves to be at home where he is happy and secure. The carers who come to our home four times a day are very well trained. They are polite, pleasant and very supportive of me. They also bring a little bit of sunshine into our lives!
24 November 2023
We first started using Deeside home care in April 2023, my father is 91, partially sighted, and was struggling to manage living alone in our family home. I realised my father needed some extra support, but he was reluctant to agree to any help, I, being a retired nurse had the usual feeling that nobody would be “good enough” to care for my father. After just one week, I was proved wrong, I had regular updates on how my father was and my father was absolutely full of praise for his carers and actually looked forward to the visits. Deeside Home Care offered bespoke care, listened to my concerns, and provided friendly, caring, professional care for my father. I would thoroughly recommend them for anyone requiring care.
17 November 2023
We can’t rate these ladies high enough. Totally trust them to care for my Mum with dementia. Dad was very apprehensive at first and was very hard to convince we needed help, but they’ve won him around too. They always provide excellent, prompt feedback are polite, and treat my Mum with the utmost respect. They do everything in a very professional manner, but always with a smile. Can’t thank them enough, and we would now be lost without them!
15 November 2023
My mother has been receiving daily visits from the carers for some time now and it has made a great difference to her. Each carer is so loving and personable, it's a real blessing. I could not recommend them highly enough. I have been living with my mum for 15 months now and as she declines in health I see her face light up when she sees her friends arrive. They will be an essential part of Mum's life going forward and I appreciate how they share everything with me and ask my opinion of different issues as they arise. The organisation is run extremely well right from the top, management are quick to react if Mum is sleeping and doesn't need a visit and that makes a big difference for me. They are real professionals and I would commend them to anyone.
10 November 2023
Absolutely appalling standard of care. The care plan was never followed. Unprofessional and made my nanna feel like a burden, even though they were being paid for their services. Did not encourage medications or treatment plans to be followed no matter how much my family and their office stressed the importance. As a nurse myself I would not only never recommend this care team, but would vehemently discourage anyone from hiring them for their family and loved ones.