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Kenward House, High Street, Hook, RG27 8NY
View Full Details of Crown Home CareLatest Reviews for Crown Home Care
16 April 2025
We have been using Crown Home Care for my father's daily care and we couldn't be happier with the service. The carers are consistently kind, compassionate, and attentive to his needs. It's clear they genuinely care, and that makes all the difference. The management team maintains great communication, keeping us informed at all times and responding to emails quickly. Scheduling my father's daily visits has been clear and reliable also. Overall, Crown Home Care has provided an excellent level of care, and we wouldn't hesitate to recommend them to others.
19 March 2025
Recommended by neighbour who is already using service. Generally my wife finds staff very good. Office back up is excellent and always keeps us in the picture related to times that carers are attending.
11 December 2024
Crown Homecare were recommended by a close friend and we have been delighted, and grateful, for the support we have received. The management team reacted quickly to our urgent need to install live-in care for our elderly relatives following a short spell in hospital. The carer is an excellent nurse and has proven to be a very caring person with an engaging personality who has bonded well with my cousin and his wife. It is a great relief to me that my elderly relatives, both in their 90s, are being well cared-for in the familiar surroundings of their own home, and are, above all, being kept safe. We have no hesitation in in highly recommending Crown Homecare.
10 December 2024
Carers were and are considerate and professional. They understood very quickly our needs and remembered them without reminding. Perhaps more importantly, they were cheerful and could communicate well.
19 November 2024
We have daily care for my Dad every morning, whilst primarily there to assist with showering and shaving, they are also now taking him for short walks and doing number and word puzzles with him. When time allows they are also doing tasks around the house like changing the bed, cleaning the kitchen sink and downstairs toilet. Cannot recommend the professionalism of the back office team and the empathy of the visiting care team enough. Thank you.
16 October 2024
Couldn't have wished for a nicer company to deal with. We did interview various local carers for my mum and dad, some of which were very expensive and all whistles and bells, but Crown Home Care came across more personal and we gave them a go. We were so pleased with the help that they offered my parents and they would always mention anything that they were concerned about with regards mum and dad. Unfortunately, mum has dementia and has now moved into a home and we no longer need them anymore but we would highly recommend them. Thank you again to all the managers and all of the carers that came to the house, thank you.
16 January 2024
I just wish to say that I am very happy with the carer provided to me. My only disappointment is to have been charged for days when no carer had to attend due to my sudden admission to hospital.
12 January 2024
In general the care has been good. The carers are polite and caring. We are pleased that we generally have the same carers, as this helps with my husband's confusion, and the office have been helpful with our needs.
12 January 2024
I can't speak highly enough of the staff at Crown - we needed to put in place 24-hour care at home care for my mother who has dementia at short notice, following the death of my father. The care staff have been brilliant, resulting in a real uplift in my mother's quality of life and the management and support staff are great at communicating with clients.
05 January 2024
My aunt has been supported by Crown Home Care for some time now and I am extremely grateful for all they have done. Her main carer has been brilliant and my aunt enjoys her company. Her notes are always helpful and I know she is in good hands. The agency staff are great at flagging any issues and have been very helpful when we have requested any changes in my aunt's schedule, including finding a live-in carer for a couple of weeks when it was necessary. Crown Home Care has made it possible for my aunt, who is in her 90s, to stay in her own home and that has been a real bonus.
05 January 2024
Crown Care consistently provide the best care for my mother who has dementia. Communication with the office is excellent, the carers go over and above to ensure Mum is comfortable, happy and healthy. I feel confident that she is getting the best care.
27 December 2023
My mother has been receiving care from Crown Home Care for some time now and we are all delighted with the care and dedication each member of staff shows her. Her two main carers are delightful, kind, caring and compassionate. They have taken the time to really get to know our mother and genuinely care about her day-to-day wellbeing. The administration team at the office are proactive and keeps me up to date with any changes in my mother’s condition. They are efficient and organised. Nothing is too much trouble. I highly recommend Crown Home Care to anyone having to make the difficult decision to accept they need a little extra help to keep them safe and secure in their own home.
27 December 2023
Crown Home Care has provided exceptional care for our Mum since she was diagnosed with Alzheimer’s a year ago. She remains fiercely independent but is now able to still live her life with dignity as she wants to at home. The carers have not only guided and supported her sensitively with as much or as little help required as her life changes, but they have also taken time to get to know and understand her as a person too. The friendly office team provide flexible on-the-spot support and their excellent communication together with the care planning app provides us with daily reassurance and peace of mind. Having thought previously that the only option to care for Mum would be a residential care home, happily Crown Home Care has proved otherwise.
20 December 2023
It has taken my dad's in-home carer companion just six weeks to transform my fiercely independent and care-resistant 92-year-old widowed dad, who'd left the hospital in a wheelchair following a fall, into a beamingly happy, well-fed, properly medicated, walking, cycling, wood-chopping croquet-playing chap again, able to enjoy his own home to the full. The impact of the carer-companion from Crown has been astounding. Aside from a truly bewildering range of practical skills - great cook, clinically trained, great driver, able to strip down vacuum cleaners and lawnmowers, even willing to be taught croquet, she is energetic and empathic to a quite extraordinary degree. She has been a joy. As for the administrative side of Crown Home Care, it also is exceptional - they move fast, they have immaculate processes, and it's clear to all our family that they really, really care. Outstanding on every count.
03 August 2023
Excellent care for my terminally ill wife from day one. Very friendly and competent carers, as are the office staff. Smart uniforms and always very punctual. Nothing seems to be too much trouble. In my opinion, the Rolls-Royce of home care providers. Highly recommended.
26 March 2023
Crown Home Care are providing a responsive, professional and caring service for my mum. All staff and carers have been understanding and empathetic to Mum's needs. This has been so reassuring and Mum looks forward to seeing those that are caring for her. This has enabled me to have time out knowing Mum is well cared for. Thank you.
31 January 2023
A local, friendly, family-run company which makes you feel part of the family. The best care my dear mother ever received. All staff were amazing, and the management was supportive and easily contactable.
31 January 2023
Crown Home Care has been providing a carer to help with my father in the mornings. We feel very lucky to have had Crown come in and help us out. In all my communications with Crown, they have been very professional, reliable and caring in their approach. My parents are very happy with the care being provided and really appreciate the consistency in the people that provide the care. We had heard good things about Crown before and I can honestly say all the good reviews are fully justifiable.
31 January 2023
Excellent staff and support for my mother. Timely, friendly, consistent staff, adaptable and feel like I can approach the office with any support or requests we may want. I wouldn't want to go anywhere else.
25 January 2022
We have used the services of Crown Home Care for almost a year now, firstly for 24-hour live-in care for my dad until he died in March. The carers who came to look after him and my mum were wonderful - very professional, caring, patient and kind and the team at Crown were so helpful and supportive to us all and pulled out all the stops to help get my dad out of hospital and back home for his last few days. We now have a domestic carer from Crown who visits my elderly mum for a few hours a week and we are very happy with this arrangement. The lady who comes to help her is kind and patient and very willing to help Mum with her meals, light domestic work and a bit of food shopping. I am confident that if we need to increase Mum's care Crown would be able to provide this for us. I have regularly recommended Crown to other people.
Latest Reviews for Crown Home Care
16 April 2025
We have been using Crown Home Care for my father's daily care and we couldn't be happier with the service. The carers are consistently kind, compassionate, and attentive to his needs. It's clear they genuinely care, and that makes all the difference. The management team maintains great communication, keeping us informed at all times and responding to emails quickly. Scheduling my father's daily visits has been clear and reliable also. Overall, Crown Home Care has provided an excellent level of care, and we wouldn't hesitate to recommend them to others.
19 March 2025
Recommended by neighbour who is already using service. Generally my wife finds staff very good. Office back up is excellent and always keeps us in the picture related to times that carers are attending.
11 December 2024
Crown Homecare were recommended by a close friend and we have been delighted, and grateful, for the support we have received. The management team reacted quickly to our urgent need to install live-in care for our elderly relatives following a short spell in hospital. The carer is an excellent nurse and has proven to be a very caring person with an engaging personality who has bonded well with my cousin and his wife. It is a great relief to me that my elderly relatives, both in their 90s, are being well cared-for in the familiar surroundings of their own home, and are, above all, being kept safe. We have no hesitation in in highly recommending Crown Homecare.
10 December 2024
Carers were and are considerate and professional. They understood very quickly our needs and remembered them without reminding. Perhaps more importantly, they were cheerful and could communicate well.
19 November 2024
We have daily care for my Dad every morning, whilst primarily there to assist with showering and shaving, they are also now taking him for short walks and doing number and word puzzles with him. When time allows they are also doing tasks around the house like changing the bed, cleaning the kitchen sink and downstairs toilet. Cannot recommend the professionalism of the back office team and the empathy of the visiting care team enough. Thank you.
16 October 2024
Couldn't have wished for a nicer company to deal with. We did interview various local carers for my mum and dad, some of which were very expensive and all whistles and bells, but Crown Home Care came across more personal and we gave them a go. We were so pleased with the help that they offered my parents and they would always mention anything that they were concerned about with regards mum and dad. Unfortunately, mum has dementia and has now moved into a home and we no longer need them anymore but we would highly recommend them. Thank you again to all the managers and all of the carers that came to the house, thank you.
16 January 2024
I just wish to say that I am very happy with the carer provided to me. My only disappointment is to have been charged for days when no carer had to attend due to my sudden admission to hospital.
12 January 2024
In general the care has been good. The carers are polite and caring. We are pleased that we generally have the same carers, as this helps with my husband's confusion, and the office have been helpful with our needs.
12 January 2024
I can't speak highly enough of the staff at Crown - we needed to put in place 24-hour care at home care for my mother who has dementia at short notice, following the death of my father. The care staff have been brilliant, resulting in a real uplift in my mother's quality of life and the management and support staff are great at communicating with clients.
05 January 2024
My aunt has been supported by Crown Home Care for some time now and I am extremely grateful for all they have done. Her main carer has been brilliant and my aunt enjoys her company. Her notes are always helpful and I know she is in good hands. The agency staff are great at flagging any issues and have been very helpful when we have requested any changes in my aunt's schedule, including finding a live-in carer for a couple of weeks when it was necessary. Crown Home Care has made it possible for my aunt, who is in her 90s, to stay in her own home and that has been a real bonus.
05 January 2024
Crown Care consistently provide the best care for my mother who has dementia. Communication with the office is excellent, the carers go over and above to ensure Mum is comfortable, happy and healthy. I feel confident that she is getting the best care.
27 December 2023
My mother has been receiving care from Crown Home Care for some time now and we are all delighted with the care and dedication each member of staff shows her. Her two main carers are delightful, kind, caring and compassionate. They have taken the time to really get to know our mother and genuinely care about her day-to-day wellbeing. The administration team at the office are proactive and keeps me up to date with any changes in my mother’s condition. They are efficient and organised. Nothing is too much trouble. I highly recommend Crown Home Care to anyone having to make the difficult decision to accept they need a little extra help to keep them safe and secure in their own home.
27 December 2023
Crown Home Care has provided exceptional care for our Mum since she was diagnosed with Alzheimer’s a year ago. She remains fiercely independent but is now able to still live her life with dignity as she wants to at home. The carers have not only guided and supported her sensitively with as much or as little help required as her life changes, but they have also taken time to get to know and understand her as a person too. The friendly office team provide flexible on-the-spot support and their excellent communication together with the care planning app provides us with daily reassurance and peace of mind. Having thought previously that the only option to care for Mum would be a residential care home, happily Crown Home Care has proved otherwise.
20 December 2023
It has taken my dad's in-home carer companion just six weeks to transform my fiercely independent and care-resistant 92-year-old widowed dad, who'd left the hospital in a wheelchair following a fall, into a beamingly happy, well-fed, properly medicated, walking, cycling, wood-chopping croquet-playing chap again, able to enjoy his own home to the full. The impact of the carer-companion from Crown has been astounding. Aside from a truly bewildering range of practical skills - great cook, clinically trained, great driver, able to strip down vacuum cleaners and lawnmowers, even willing to be taught croquet, she is energetic and empathic to a quite extraordinary degree. She has been a joy. As for the administrative side of Crown Home Care, it also is exceptional - they move fast, they have immaculate processes, and it's clear to all our family that they really, really care. Outstanding on every count.
03 August 2023
Excellent care for my terminally ill wife from day one. Very friendly and competent carers, as are the office staff. Smart uniforms and always very punctual. Nothing seems to be too much trouble. In my opinion, the Rolls-Royce of home care providers. Highly recommended.
26 March 2023
Crown Home Care are providing a responsive, professional and caring service for my mum. All staff and carers have been understanding and empathetic to Mum's needs. This has been so reassuring and Mum looks forward to seeing those that are caring for her. This has enabled me to have time out knowing Mum is well cared for. Thank you.
31 January 2023
A local, friendly, family-run company which makes you feel part of the family. The best care my dear mother ever received. All staff were amazing, and the management was supportive and easily contactable.
31 January 2023
Crown Home Care has been providing a carer to help with my father in the mornings. We feel very lucky to have had Crown come in and help us out. In all my communications with Crown, they have been very professional, reliable and caring in their approach. My parents are very happy with the care being provided and really appreciate the consistency in the people that provide the care. We had heard good things about Crown before and I can honestly say all the good reviews are fully justifiable.
31 January 2023
Excellent staff and support for my mother. Timely, friendly, consistent staff, adaptable and feel like I can approach the office with any support or requests we may want. I wouldn't want to go anywhere else.
25 January 2022
We have used the services of Crown Home Care for almost a year now, firstly for 24-hour live-in care for my dad until he died in March. The carers who came to look after him and my mum were wonderful - very professional, caring, patient and kind and the team at Crown were so helpful and supportive to us all and pulled out all the stops to help get my dad out of hospital and back home for his last few days. We now have a domestic carer from Crown who visits my elderly mum for a few hours a week and we are very happy with this arrangement. The lady who comes to help her is kind and patient and very willing to help Mum with her meals, light domestic work and a bit of food shopping. I am confident that if we need to increase Mum's care Crown would be able to provide this for us. I have regularly recommended Crown to other people.