Submit a Review for Monarch Care Services UK Ltd
Regis House, 223 Halesowen Road, Cradley Heath, B64 6JE
View Full Details of Monarch Care Services UK LtdLatest Reviews for Monarch Care Services UK Ltd
05 February 2025
Very satisfied with the service given by Monarch. Staff are very respectful, punctual and complete all tasks required in a dignified manner. Good communication between myself and the teams if there are any concerns and Mom has a good relationship with her carers.
05 February 2025
My mom has had two nightly incidents where she has required special care from the monarch team. I have thanked the girls personally for their help. The staff have helped my mum up when she has not been able to do so herself and have kept her clean and presentable.
17 May 2024
Your magnificent team looked after my dad for the last two years, and I just wanted to express not only my thanks but also my admiration for all of them who looked after him. They are all an absolute credit to your organisation, and you should be very proud to have them. They get the empathetic part of their job brilliantly but also have fun, are patient and always make time for my dad, and mom. Sadly, my dad died in hospital recently. You made his life so much more liveable and dignified through the hard work you all put in over the last two years, and I will never forget that at all.
03 April 2024
A truly professional, attentive and caring service. All borne from the attitude spread across the company. Whatever time the attendees arrive, their work is carried out with the utmost attention to detail. My mother's welfare could not be in better hands.
18 February 2021
My 90-year-old father has been receiving care 4 times daily from 2 carers since being discharged from hospital following a fall in November. From the onset, the carers have been pleasant, helpful and responsive to both my father's needs and my mother's. Whilst we appreciate it is very difficult for the team to be specific regarding times of the daily visits they have always tried to accommodate my parents' requests about times which has been appreciated particularly as my mother is an insulin dependant diabetic and has to adhere to a strict routine around mealtimes. During the recent snowy weather, the carers still arrived every day, a huge relief to my parents. The office staff are also polite, friendly and helpful and have recently given me reassurance regarding access to a covid-19 test prior to my father going into a care home for respite care - Monarch will do it for us, what a relief! Thank you to all the team of carers and administration staff.
12 February 2021
My nan received care from Monarch. The care received was of a very high standard. The carers got to know Nan really well and nothing was too much trouble. The carers came in 4 times a day helped her get washed, dressed, cleaned up but most importantly spent time with her. Lovely carers would highly recommend.
12 February 2021
We as a family were extremely reassured to know that our mum still had her usual visits from her carers during the snowy/icy weather. The carers went above and beyond, some completing visits on foot, to make sure that Mum’s needs were still met. We would also like to thank carers for continuing to work cheerfully throughout the pandemic while taking the necessary precautions.
10 August 2020
Dreadful service, all about the money. Drop clients immediately when price is questioned. Turn up at ridiculous times. Who wants to wait until 12pm and after to get up and dressed? Charging £24 an hour for the privilege as well. Disgusting! Avoid this company.
20 April 2016
Shockingly bad service Never turn up 4 days into package and we've had 5 calls instead of the 16 that were scheduled. Poor excuses. Lovely staff that are clearly stressed and overworked. Management promise to deliver yet constantly let service users down . Would not recommend at all.
Latest Reviews for Monarch Care Services UK Ltd
05 February 2025
Very satisfied with the service given by Monarch. Staff are very respectful, punctual and complete all tasks required in a dignified manner. Good communication between myself and the teams if there are any concerns and Mom has a good relationship with her carers.
05 February 2025
My mom has had two nightly incidents where she has required special care from the monarch team. I have thanked the girls personally for their help. The staff have helped my mum up when she has not been able to do so herself and have kept her clean and presentable.
17 May 2024
Your magnificent team looked after my dad for the last two years, and I just wanted to express not only my thanks but also my admiration for all of them who looked after him. They are all an absolute credit to your organisation, and you should be very proud to have them. They get the empathetic part of their job brilliantly but also have fun, are patient and always make time for my dad, and mom. Sadly, my dad died in hospital recently. You made his life so much more liveable and dignified through the hard work you all put in over the last two years, and I will never forget that at all.
03 April 2024
A truly professional, attentive and caring service. All borne from the attitude spread across the company. Whatever time the attendees arrive, their work is carried out with the utmost attention to detail. My mother's welfare could not be in better hands.
18 February 2021
My 90-year-old father has been receiving care 4 times daily from 2 carers since being discharged from hospital following a fall in November. From the onset, the carers have been pleasant, helpful and responsive to both my father's needs and my mother's. Whilst we appreciate it is very difficult for the team to be specific regarding times of the daily visits they have always tried to accommodate my parents' requests about times which has been appreciated particularly as my mother is an insulin dependant diabetic and has to adhere to a strict routine around mealtimes. During the recent snowy weather, the carers still arrived every day, a huge relief to my parents. The office staff are also polite, friendly and helpful and have recently given me reassurance regarding access to a covid-19 test prior to my father going into a care home for respite care - Monarch will do it for us, what a relief! Thank you to all the team of carers and administration staff.
12 February 2021
My nan received care from Monarch. The care received was of a very high standard. The carers got to know Nan really well and nothing was too much trouble. The carers came in 4 times a day helped her get washed, dressed, cleaned up but most importantly spent time with her. Lovely carers would highly recommend.
12 February 2021
We as a family were extremely reassured to know that our mum still had her usual visits from her carers during the snowy/icy weather. The carers went above and beyond, some completing visits on foot, to make sure that Mum’s needs were still met. We would also like to thank carers for continuing to work cheerfully throughout the pandemic while taking the necessary precautions.
10 August 2020
Dreadful service, all about the money. Drop clients immediately when price is questioned. Turn up at ridiculous times. Who wants to wait until 12pm and after to get up and dressed? Charging £24 an hour for the privilege as well. Disgusting! Avoid this company.
20 April 2016
Shockingly bad service Never turn up 4 days into package and we've had 5 calls instead of the 16 that were scheduled. Poor excuses. Lovely staff that are clearly stressed and overworked. Management promise to deliver yet constantly let service users down . Would not recommend at all.