Submit a Review for Home Instead (Dudley and Sandwell South)
Castlemill, Burnt Tree, Tipton, DY4 7UF
View Full Details of Home Instead (Dudley and Sandwell South)Latest Reviews for Home Instead (Dudley and Sandwell South)
13 March 2025
Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively independently. Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.
26 February 2025
Home Instead is wonderful. Professional, helpful, and thoughtful. All of the care professionals are so nice, this service has changed my Dad's life. Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much. A couple of the care professionals take my Dad out for breakfast, that's just great because I work full-time and do not have the time in the week. His house is kept clean now too, he is unable to clean for himself. It's important to me that I have someone else on board to help and assist with my Dad's care.
06 February 2025
Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.
06 June 2024
Having been recommended to Home Instead via a family member, this was the best advice knowing the level of care package that was to be provided for Mom. Having the same carers helped more build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with knowing whom was coming into her home. Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.
24 May 2024
From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.
13 May 2024
My family has received first-class support in all areas from the team. My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.
02 May 2024
The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.
18 April 2024
Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.
20 February 2024
My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could. I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.
16 November 2023
My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular carers, for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.
18 October 2023
Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.
28 September 2023
Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay at home as long as it was feasible to do so, which was her wish. Thank you all.
20 September 2023
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity, compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.
04 May 2023
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office team were very supportive, shared their knowledge, and communications were excellent.
07 March 2023
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice. The carers approached providing help around the home to my mother, who would sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.
02 March 2023
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and have kept us up to date with any concerns. I would highly recommend them.
22 February 2023
I was extremely pleased with the service you provided for my uncle. It allowed him to stay in his own home longer. The staff were very helpful in trying to accommodate Uncle's needs. The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely highly recommend them.
19 December 2022
We employed Home Instead to provide companionship, transport to medical appointments, and outings (mainly shopping trips) for a very independent 96 year old. All of her relatives live miles away and can only visit occasionally and all of her friends died before her. It was reassuring to know someone visited regularly and could keep us informed on any issues which needed to be resolved as well as have someone handle routine transport needs. Everything was handled professionally and efficiently and the carer built a strong relationship with Mother-in-law.
08 November 2022
Very professional carers, skilled and compassionate. Managers and support staff very affordable and willing to alter care provided as my relative's needs grew. The carers were each introduced and familiarised themselves with the preferences and needs of my relative. Having had a very poor experience with a previous agency Home Instead quickly and reliably convinced my relative of their ability to provide an excellent service. The care provided was end of life care and we could not have asked for a more caring and supportive team of carers.
31 October 2022
I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home Instead again and will use word of mouth to our friends and family to promote your business.
Latest Reviews for Home Instead (Dudley and Sandwell South)
13 March 2025
Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively independently. Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.
26 February 2025
Home Instead is wonderful. Professional, helpful, and thoughtful. All of the care professionals are so nice, this service has changed my Dad's life. Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much. A couple of the care professionals take my Dad out for breakfast, that's just great because I work full-time and do not have the time in the week. His house is kept clean now too, he is unable to clean for himself. It's important to me that I have someone else on board to help and assist with my Dad's care.
06 February 2025
Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.
06 June 2024
Having been recommended to Home Instead via a family member, this was the best advice knowing the level of care package that was to be provided for Mom. Having the same carers helped more build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with knowing whom was coming into her home. Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.
24 May 2024
From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.
13 May 2024
My family has received first-class support in all areas from the team. My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought possible. Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.
02 May 2024
The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.
18 April 2024
Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.
20 February 2024
My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could. I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.
16 November 2023
My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular carers, for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.
18 October 2023
Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.
28 September 2023
Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay at home as long as it was feasible to do so, which was her wish. Thank you all.
20 September 2023
We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity, compassion and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.
04 May 2023
Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office team were very supportive, shared their knowledge, and communications were excellent.
07 March 2023
The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice. The carers approached providing help around the home to my mother, who would sometimes refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.
02 March 2023
Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and have kept us up to date with any concerns. I would highly recommend them.
22 February 2023
I was extremely pleased with the service you provided for my uncle. It allowed him to stay in his own home longer. The staff were very helpful in trying to accommodate Uncle's needs. The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely highly recommend them.
19 December 2022
We employed Home Instead to provide companionship, transport to medical appointments, and outings (mainly shopping trips) for a very independent 96 year old. All of her relatives live miles away and can only visit occasionally and all of her friends died before her. It was reassuring to know someone visited regularly and could keep us informed on any issues which needed to be resolved as well as have someone handle routine transport needs. Everything was handled professionally and efficiently and the carer built a strong relationship with Mother-in-law.
08 November 2022
Very professional carers, skilled and compassionate. Managers and support staff very affordable and willing to alter care provided as my relative's needs grew. The carers were each introduced and familiarised themselves with the preferences and needs of my relative. Having had a very poor experience with a previous agency Home Instead quickly and reliably convinced my relative of their ability to provide an excellent service. The care provided was end of life care and we could not have asked for a more caring and supportive team of carers.
31 October 2022
I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home Instead again and will use word of mouth to our friends and family to promote your business.