Submit a Review for Home Instead (Taunton & West Somerset)
The Comeytrowe Centre, Pitts Close, Taunton, TA1 4TY
View Full Details of Home Instead (Taunton & West Somerset)Latest Reviews for Home Instead (Taunton & West Somerset)
28 April 2025
My family and I are absolutely delighted with the care provided by Home Instead for my 86yr old father. The carers are kind and considerate and go the extra mile to ensure my dad's comfort and safety. Communication between Home Instead and ourselves is excellent and the daily update on the carers visits via the app is very reassuring and thorough. We are confident that any concerns will be raised immediately and acted upon and we are always kept in the loop. The staff are extremely approachable and nothing seems too much trouble. I would have no hesitation in recommending Home Instead.
22 April 2025
The care provided, although expensive, was absolutely amazing and worth every penny knowing that mum was in safe hands. All mum's carers were friendly, kind and caring and treated her with respect and dignity. The live-in carers were absolutely exceptional as was mum's end of life care.
17 April 2025
I am a solicitor / attorney who was instructed in late 2024 by an elderly lady who had no living relatives to help her manage her affairs. She had been badly let down by her existing (less expensive) home care care agency. I decided to contact Home Instead who have been simply superb from first to last. The client care consultant impressed me from the outset with her quiet efficiency and diligence. She put my client at ease and the live in carers she assigned have all been well trained, calm, efficient and compassionate. This quality of this agency's care has been truly outstanding in all respects and worth every penny of the additional outlay. You get what you pay for it seems.
17 April 2025
I contacted Home Instead to care for my elderly neighbour. Firstly it was to take her shopping and basic care around the house. As time went on this then moved to visits twice a day and more care personal care for my neighbour. Towards the end Home Instead came in and looked after my neighbour 24/7 with care and dignity nothing was too much trouble. They are a caring professional organisation and will do all they can to make someone's life just that little bit better exactly when they need it. I would highly recommend them.
04 April 2025
I can't say enough positive things about the team at Home Instead. Their compassionate care and unwavering support made such a difference during the last few months of my dad's life. They allowed him to stay comfortably and happily in his own home, surrounded by familiar faces and memories, which meant the world to him and to our family. The caregivers were not only professional but truly kind-hearted, going above and beyond to ensure his dignity, comfort, and happiness. We are deeply grateful for the peace of mind they provided during such a challenging time. Home Instead made an incredibly difficult situation much more bearable, and for that, we will always be thankful.
17 January 2025
Home Instead provides a remarkable service for my father. The Care Professionals and office-based staff are genuinely caring and responsive to his needs and wishes. The excellent care has enabled him to stay at home, where he wants to be. The service is efficient and works like a well-oiled machine, but with a human touch. He enjoys seeing his carers, knows when they will come and who to expect. It may be a cliche, but Home Instead staff really do go the extra mile. They spot any subtle changes and raise concerns appropriately when necessary. Management staff contact us in an appropriate and timely manner and are a pleasure to work with. This provides peace of mind as we live over 200 miles away.
14 January 2025
Home Instead continue to provide the highest standard of care possible. They are proactive and flexible. Most importantly, they listen and adapt according to Dad's wishes, which is so important for him. He is in control of things but has advice and help where required. It is reassuring for everyone to know Dad has support of this quality to allow him to remain safely and comfortably at home. Care and support staff are fantastic and genuinely caring. I thoroughly recommend them.
06 November 2024
Home Instead provided a caring, reliable and proactive service. The person receiving their care was at the forefront of everything they did to ensure a safe and comfortable environment within the house. When circumstances dictated they went above and beyond agreed service levels even including hospital visits. The App meant that from a distance I was aware of all the circumstances giving me peace of mind that everything necessary was being done.
07 October 2024
I cannot recommend Home instead highly enough, they have been responsive, proactive and are genuinely caring. Using their services has given me complete peace of mind. They keep me updated regularly and are easy to contact.
20 August 2024
Very happy with the service provided by Home Instead. They are very reliable and helpful and fulfil my needs during visits. Would recommend them to anyone. Very flexible with the visits too as some weeks I might need to change the day.
28 June 2024
Care is very kind and helpful. All staff are so friendly.
20 May 2024
Home Instead Taunton looked after Mum for over 4 years after Dad passed away. Mum has dementia and with her amazing team of caregivers, she was able to spend those years safely still at home prior to moving to her care home. The team provided professional, expert and knowledgeable care at every point and every day for Mum. We knew she was in safe and caring hands. Amongst other things, Mum loved her trips to the dementia-friendly activity sessions on Fridays - going with one of the team to enjoy music and dance. Home Instead were able to tailor the visits for Mum as her needs increased over the years and this allowed us to keep Mum in her own home where she was happy and all was familiar. I would absolutely recommend Home Instead if anyone is looking for care for themselves or a loved one. High standards from caring, compassionate caregivers and support from the office team meant that Mum was so well looked after and we as a family felt the support extended to us always. Thank you everyone!
13 May 2024
We had Home Instead come to help care for my dad before he died a few years ago so they were a natural choice for when my mum needed help with personal care after she broke her arm last year. She loves the ladies who come and help her. They have been great with making sure she does her exercises and takes her medication, and good company for her first thing in the morning, even though she is more independent now.
01 May 2024
Home Instead in Taunton have been quite simply outstanding in their support of my parents over the last 7 years. Initially providing support for my mother who was living with dementia, Home Instead knew exactly how to make life easier for my father and more rewarding for my mother. This allowed the family to create many treasured memories. Over the last 3 years, my father has been able to live independently at home (despite increasing mobility issues) much longer than I had thought possible. There is no doubt that my father was able to rely totally on Home Instead and he would often tell me that he could not have lived at home without their incredible care and compassion. I would not hesitate to recommend Home Instead to anyone who is looking for care at home in the Taunton area.
09 April 2024
In the middle of 2023, my sisters and I were looking to raise the standard of care for my 93-year-old father. We wanted an organization that shared our values and commitment to enable him to continue living in the family home for as long as possible. He has lived on his own for over 20 years and has built an established relationship with the community and didn't want to upset the balance of caring friends, willing helpers, and committed care providers. We reviewed many organizations, and settled on Home Instead, based in Taunton. They were interested in my Father, his life, and his experiences and came across as professional and well-run, communicative, and prepared to go the extra mile to ensure that everything my father needed and wanted was provided for. They have consistently delivered everything we could have asked them for, and have no hesitation in recommending the senior care professional and his team to any prospective family looking to do the same.
19 March 2024
My Aunt has used the services of Home Instead for many years, gradually needing increases in levels of support and frequency of daily visits, as a result of which she has been able to continue living independently in her own home, as she preferred, into her mid-nineties, up to point where residential care has now become a necessary alternative. The various members of the Home Instead team have not only provided the care she required but also companionship and friendship in their contact with her. The administration staff have also been most helpful in dealings with the family. The family lives some distance away, and knowing that our Aunt was being well cared for has been reassuring.
30 January 2024
I recently had the pleasure of working with the Manager and his team at Home Instead to provide care for my client. From the moment I reached out to them, I was impressed by their efficiency, friendliness, and professionalism. One of my main concerns was finding a care service that could provide a small team of carers who would not only be skilled in their work but also make my client feel comfortable and at ease. Home Instead exceeded my expectations in this regard. Within just a few days, the Manager and his team were able to build a strong rapport with my client. They were incredibly friendly and compassionate, which helped create a positive and nurturing environment. My client felt safe and supported, which was a huge relief for the family. I want to extend a big thank you to the Manager and his lovely team at Home Instead. Their dedication to providing excellent care and creating a warm and friendly atmosphere truly made a difference in my client's life. I highly recommend their services.
18 January 2024
The support and care my father received was invaluable. Over the years, the staff, both in the office and at my father's home were friendly, caring and professional. The Home Instead team, not only supported my father, but also myself. I found the care app was very useful and reassuring. Thank you for everything.
11 January 2024
Our relative has been having support from Home Instead for at least the past 18 months. During this time, they have shown outstanding care in all areas. Our relative is delighted with the support she receives from the carers, which is now on a daily basis. The office staff are helpful and practical and excellent at knowing and understanding the needs of the client. We have popped into the office without notice a few times. The staff are always welcoming and accommodating. They always make time to talk to us and agree the way forward. We get emails and phone calls, too. Everything is managed in a positive way. We feel that our relative is in the safest hands possible. We would like to thank Home Instead for their outstanding support.
19 December 2023
We are in our mid 80's and need cleaning help in the home. We are very pleased with our care provider and Home Instead keep in touch with us to see that our needs are being met at present and what help we may need in the future.
Latest Reviews for Home Instead (Taunton & West Somerset)
28 April 2025
My family and I are absolutely delighted with the care provided by Home Instead for my 86yr old father. The carers are kind and considerate and go the extra mile to ensure my dad's comfort and safety. Communication between Home Instead and ourselves is excellent and the daily update on the carers visits via the app is very reassuring and thorough. We are confident that any concerns will be raised immediately and acted upon and we are always kept in the loop. The staff are extremely approachable and nothing seems too much trouble. I would have no hesitation in recommending Home Instead.
22 April 2025
The care provided, although expensive, was absolutely amazing and worth every penny knowing that mum was in safe hands. All mum's carers were friendly, kind and caring and treated her with respect and dignity. The live-in carers were absolutely exceptional as was mum's end of life care.
17 April 2025
I am a solicitor / attorney who was instructed in late 2024 by an elderly lady who had no living relatives to help her manage her affairs. She had been badly let down by her existing (less expensive) home care care agency. I decided to contact Home Instead who have been simply superb from first to last. The client care consultant impressed me from the outset with her quiet efficiency and diligence. She put my client at ease and the live in carers she assigned have all been well trained, calm, efficient and compassionate. This quality of this agency's care has been truly outstanding in all respects and worth every penny of the additional outlay. You get what you pay for it seems.
17 April 2025
I contacted Home Instead to care for my elderly neighbour. Firstly it was to take her shopping and basic care around the house. As time went on this then moved to visits twice a day and more care personal care for my neighbour. Towards the end Home Instead came in and looked after my neighbour 24/7 with care and dignity nothing was too much trouble. They are a caring professional organisation and will do all they can to make someone's life just that little bit better exactly when they need it. I would highly recommend them.
04 April 2025
I can't say enough positive things about the team at Home Instead. Their compassionate care and unwavering support made such a difference during the last few months of my dad's life. They allowed him to stay comfortably and happily in his own home, surrounded by familiar faces and memories, which meant the world to him and to our family. The caregivers were not only professional but truly kind-hearted, going above and beyond to ensure his dignity, comfort, and happiness. We are deeply grateful for the peace of mind they provided during such a challenging time. Home Instead made an incredibly difficult situation much more bearable, and for that, we will always be thankful.
17 January 2025
Home Instead provides a remarkable service for my father. The Care Professionals and office-based staff are genuinely caring and responsive to his needs and wishes. The excellent care has enabled him to stay at home, where he wants to be. The service is efficient and works like a well-oiled machine, but with a human touch. He enjoys seeing his carers, knows when they will come and who to expect. It may be a cliche, but Home Instead staff really do go the extra mile. They spot any subtle changes and raise concerns appropriately when necessary. Management staff contact us in an appropriate and timely manner and are a pleasure to work with. This provides peace of mind as we live over 200 miles away.
14 January 2025
Home Instead continue to provide the highest standard of care possible. They are proactive and flexible. Most importantly, they listen and adapt according to Dad's wishes, which is so important for him. He is in control of things but has advice and help where required. It is reassuring for everyone to know Dad has support of this quality to allow him to remain safely and comfortably at home. Care and support staff are fantastic and genuinely caring. I thoroughly recommend them.
06 November 2024
Home Instead provided a caring, reliable and proactive service. The person receiving their care was at the forefront of everything they did to ensure a safe and comfortable environment within the house. When circumstances dictated they went above and beyond agreed service levels even including hospital visits. The App meant that from a distance I was aware of all the circumstances giving me peace of mind that everything necessary was being done.
07 October 2024
I cannot recommend Home instead highly enough, they have been responsive, proactive and are genuinely caring. Using their services has given me complete peace of mind. They keep me updated regularly and are easy to contact.
20 August 2024
Very happy with the service provided by Home Instead. They are very reliable and helpful and fulfil my needs during visits. Would recommend them to anyone. Very flexible with the visits too as some weeks I might need to change the day.
28 June 2024
Care is very kind and helpful. All staff are so friendly.
20 May 2024
Home Instead Taunton looked after Mum for over 4 years after Dad passed away. Mum has dementia and with her amazing team of caregivers, she was able to spend those years safely still at home prior to moving to her care home. The team provided professional, expert and knowledgeable care at every point and every day for Mum. We knew she was in safe and caring hands. Amongst other things, Mum loved her trips to the dementia-friendly activity sessions on Fridays - going with one of the team to enjoy music and dance. Home Instead were able to tailor the visits for Mum as her needs increased over the years and this allowed us to keep Mum in her own home where she was happy and all was familiar. I would absolutely recommend Home Instead if anyone is looking for care for themselves or a loved one. High standards from caring, compassionate caregivers and support from the office team meant that Mum was so well looked after and we as a family felt the support extended to us always. Thank you everyone!
13 May 2024
We had Home Instead come to help care for my dad before he died a few years ago so they were a natural choice for when my mum needed help with personal care after she broke her arm last year. She loves the ladies who come and help her. They have been great with making sure she does her exercises and takes her medication, and good company for her first thing in the morning, even though she is more independent now.
01 May 2024
Home Instead in Taunton have been quite simply outstanding in their support of my parents over the last 7 years. Initially providing support for my mother who was living with dementia, Home Instead knew exactly how to make life easier for my father and more rewarding for my mother. This allowed the family to create many treasured memories. Over the last 3 years, my father has been able to live independently at home (despite increasing mobility issues) much longer than I had thought possible. There is no doubt that my father was able to rely totally on Home Instead and he would often tell me that he could not have lived at home without their incredible care and compassion. I would not hesitate to recommend Home Instead to anyone who is looking for care at home in the Taunton area.
09 April 2024
In the middle of 2023, my sisters and I were looking to raise the standard of care for my 93-year-old father. We wanted an organization that shared our values and commitment to enable him to continue living in the family home for as long as possible. He has lived on his own for over 20 years and has built an established relationship with the community and didn't want to upset the balance of caring friends, willing helpers, and committed care providers. We reviewed many organizations, and settled on Home Instead, based in Taunton. They were interested in my Father, his life, and his experiences and came across as professional and well-run, communicative, and prepared to go the extra mile to ensure that everything my father needed and wanted was provided for. They have consistently delivered everything we could have asked them for, and have no hesitation in recommending the senior care professional and his team to any prospective family looking to do the same.
19 March 2024
My Aunt has used the services of Home Instead for many years, gradually needing increases in levels of support and frequency of daily visits, as a result of which she has been able to continue living independently in her own home, as she preferred, into her mid-nineties, up to point where residential care has now become a necessary alternative. The various members of the Home Instead team have not only provided the care she required but also companionship and friendship in their contact with her. The administration staff have also been most helpful in dealings with the family. The family lives some distance away, and knowing that our Aunt was being well cared for has been reassuring.
30 January 2024
I recently had the pleasure of working with the Manager and his team at Home Instead to provide care for my client. From the moment I reached out to them, I was impressed by their efficiency, friendliness, and professionalism. One of my main concerns was finding a care service that could provide a small team of carers who would not only be skilled in their work but also make my client feel comfortable and at ease. Home Instead exceeded my expectations in this regard. Within just a few days, the Manager and his team were able to build a strong rapport with my client. They were incredibly friendly and compassionate, which helped create a positive and nurturing environment. My client felt safe and supported, which was a huge relief for the family. I want to extend a big thank you to the Manager and his lovely team at Home Instead. Their dedication to providing excellent care and creating a warm and friendly atmosphere truly made a difference in my client's life. I highly recommend their services.
18 January 2024
The support and care my father received was invaluable. Over the years, the staff, both in the office and at my father's home were friendly, caring and professional. The Home Instead team, not only supported my father, but also myself. I found the care app was very useful and reassuring. Thank you for everything.
11 January 2024
Our relative has been having support from Home Instead for at least the past 18 months. During this time, they have shown outstanding care in all areas. Our relative is delighted with the support she receives from the carers, which is now on a daily basis. The office staff are helpful and practical and excellent at knowing and understanding the needs of the client. We have popped into the office without notice a few times. The staff are always welcoming and accommodating. They always make time to talk to us and agree the way forward. We get emails and phone calls, too. Everything is managed in a positive way. We feel that our relative is in the safest hands possible. We would like to thank Home Instead for their outstanding support.
19 December 2023
We are in our mid 80's and need cleaning help in the home. We are very pleased with our care provider and Home Instead keep in touch with us to see that our needs are being met at present and what help we may need in the future.