Submit a Review for Right at Home (Twickenham & Richmond)
95 Green Street, Sunbury-on-Thames, TW16 6RD
View Full Details of Right at Home (Twickenham & Richmond)Latest Reviews for Right at Home (Twickenham & Richmond)
25 March 2025
The care provided is of a (usually) consistently high standard. Any minor complaints are dealt with immediately. The care provided is wide-ranging including emotional/social care as well as physical. Carers are good time keeps, and phone if they're delayed. Carers are very flexible fitting in around various lifestyles and family structure. Right at home is much appreciated.
10 March 2025
Always great care and kindness.
06 September 2024
I have been impressed with the home homekeepers visiting me. They are very caring and thoughtful.
23 August 2024
I am so grateful for the support and advice offered by the team and the local manager. Following my Dad's diagnosis of Dementia and other medical issues, he was extremely reluctant to accept any help from carers. The team have taken baby steps building his trust and now I worry less knowing someone is checking on him, making sure he keeps his appointments etc. There is still a long way to go and it's a steep learning curve for me but the help received from Right at Home is proving invaluable.Thank you Branch Manager and Team.
30 April 2024
Team and manager always try hard to meet the needs of my mother. This was particularly challenging when my father was in hospital. Circumstances are constantly changing and staff try very hard to adapt care accordingly.
23 April 2024
Nice people, friendly, helpful and do whatever it takes - nothing seems to be too much trouble! All the carers are very different and interesting people. Right at Home got my dad out of a hole as over time he had become a lot more ill than he thought he was. They've helped him back to good health. They’re good because they’re good from the top - the local manager is straightforward and understanding and has built an excellent team around himself. I can’t thank them enough. I mean that genuinely.
13 February 2024
Following a short spell in hospital, my mum decided she’d like to have some live-in care. I live overseas so we thought it was going to be a challenge to find the right person who could provide company and the care she wanted without taking away her feeling of independence. Up stepped the manager and the team, and after a short meeting at my mum’s, the manager proposed a solution with 2 of his team who he believed would be a great fit. 3 months in and we couldn’t be happier, Mum still has the freedom of living at home and she is supported by 2 wonderful people. They chat, play games at home and share the chores around the house (mum’s choice). Would highly recommend Right at Home and the team, if you’re not sure what you need, give them a call and as experts in their field they are sure to have an answer.
07 December 2023
Four very nice people provided excellent care whilst my daughter was on holiday. Helped me with walking in the park and inside we did crosswords. I recommend them.
27 November 2023
Right from the start our experience with Right at Home has been excellent. Nothing is too much trouble and has been so helpful with hospital visits etc. A great help with shopping, and also sorting out tablets for us both. We fully recommend them to our friends.
20 March 2023
I received care at home for two weeks following major surgery. The care staff were always prompt and on time, and got on and did what was needed without any fuss. I would recommend this company to others.
02 August 2022
My caregivers have always been efficient and caring. They are warm and friendly. The carers have got to know me well during their time. They know my needs and always meet them.
22 June 2021
Good quality care is given, carers are very punctual, observant and report any issues. Best of the care companies we have used (4 others). Good supervision with regular checks on the care being given and our satisfaction.
22 June 2021
My elderly mother (aged 91), receives 2 hourly visits daily Monday-Friday. These help her immensely to prepare for the day ahead and later on in the evening before retiring. The staff attending are very supportive, conscientious and friendly and carry out a range of tasks that my mother can no longer do. They are reliable and helpful and their company is much appreciated. A dedicated and caring service. Many thanks!
04 May 2021
Right at Home have been undertaking care visits for my mother for a number of years, and more recently providing live-in care. I am extremely happy with the standard of care provided, in terms of its quality and the compassion with which it is delivered. The company has been prepared to adapt as my mother’s needs have changed, and the office staff are always responsive and helpful in dealing with situations as they arise. I would happily recommend them to others.
10 March 2021
I am extremely happy with the care my mother is receiving from Right at Home. Both carers who visit mum provide excellent care for mum and are great company for her too! The agency is always helpful and flexible when plans need to be changed or made last minute and they have always gone above and beyond to accommodate our wishes. I am 100% happy with the care mum is receiving and I genuinely feel the carers have mum’s best interests at heart. Thank you to you all for all that you do.
11 June 2020
The care we have had has been extremely good with great attention to detail. Always willing to help with anything extra.
16 January 2020
All of the staff that have visited and cared for the client have treated her with the utmost care and respect and have allowed the client to keep her dignity in the most trying of times. They do a very hard job but still treat the client as a friend which has been important to the client.
07 January 2020
They have transformed my father's life with sensitive and quality care. Their procedures ensure nothing is missed on any visit.
06 January 2020
All of the carers involved were excellent and very patient with my husband who has a difficult personality.
06 January 2020
The carers are very professional in their approach and thorough in their work responding to my Dad's changing needs through 2019. They are always bright and cheerful, talking to my Father respectfully and with affection. They are also able to respond to situations as they arise and communicating promptly to myself, their Supervisor and other professionals as necessary.
Latest Reviews for Right at Home (Twickenham & Richmond)
25 March 2025
The care provided is of a (usually) consistently high standard. Any minor complaints are dealt with immediately. The care provided is wide-ranging including emotional/social care as well as physical. Carers are good time keeps, and phone if they're delayed. Carers are very flexible fitting in around various lifestyles and family structure. Right at home is much appreciated.
10 March 2025
Always great care and kindness.
06 September 2024
I have been impressed with the home homekeepers visiting me. They are very caring and thoughtful.
23 August 2024
I am so grateful for the support and advice offered by the team and the local manager. Following my Dad's diagnosis of Dementia and other medical issues, he was extremely reluctant to accept any help from carers. The team have taken baby steps building his trust and now I worry less knowing someone is checking on him, making sure he keeps his appointments etc. There is still a long way to go and it's a steep learning curve for me but the help received from Right at Home is proving invaluable.Thank you Branch Manager and Team.
30 April 2024
Team and manager always try hard to meet the needs of my mother. This was particularly challenging when my father was in hospital. Circumstances are constantly changing and staff try very hard to adapt care accordingly.
23 April 2024
Nice people, friendly, helpful and do whatever it takes - nothing seems to be too much trouble! All the carers are very different and interesting people. Right at Home got my dad out of a hole as over time he had become a lot more ill than he thought he was. They've helped him back to good health. They’re good because they’re good from the top - the local manager is straightforward and understanding and has built an excellent team around himself. I can’t thank them enough. I mean that genuinely.
13 February 2024
Following a short spell in hospital, my mum decided she’d like to have some live-in care. I live overseas so we thought it was going to be a challenge to find the right person who could provide company and the care she wanted without taking away her feeling of independence. Up stepped the manager and the team, and after a short meeting at my mum’s, the manager proposed a solution with 2 of his team who he believed would be a great fit. 3 months in and we couldn’t be happier, Mum still has the freedom of living at home and she is supported by 2 wonderful people. They chat, play games at home and share the chores around the house (mum’s choice). Would highly recommend Right at Home and the team, if you’re not sure what you need, give them a call and as experts in their field they are sure to have an answer.
07 December 2023
Four very nice people provided excellent care whilst my daughter was on holiday. Helped me with walking in the park and inside we did crosswords. I recommend them.
27 November 2023
Right from the start our experience with Right at Home has been excellent. Nothing is too much trouble and has been so helpful with hospital visits etc. A great help with shopping, and also sorting out tablets for us both. We fully recommend them to our friends.
20 March 2023
I received care at home for two weeks following major surgery. The care staff were always prompt and on time, and got on and did what was needed without any fuss. I would recommend this company to others.
02 August 2022
My caregivers have always been efficient and caring. They are warm and friendly. The carers have got to know me well during their time. They know my needs and always meet them.
22 June 2021
Good quality care is given, carers are very punctual, observant and report any issues. Best of the care companies we have used (4 others). Good supervision with regular checks on the care being given and our satisfaction.
22 June 2021
My elderly mother (aged 91), receives 2 hourly visits daily Monday-Friday. These help her immensely to prepare for the day ahead and later on in the evening before retiring. The staff attending are very supportive, conscientious and friendly and carry out a range of tasks that my mother can no longer do. They are reliable and helpful and their company is much appreciated. A dedicated and caring service. Many thanks!
04 May 2021
Right at Home have been undertaking care visits for my mother for a number of years, and more recently providing live-in care. I am extremely happy with the standard of care provided, in terms of its quality and the compassion with which it is delivered. The company has been prepared to adapt as my mother’s needs have changed, and the office staff are always responsive and helpful in dealing with situations as they arise. I would happily recommend them to others.
10 March 2021
I am extremely happy with the care my mother is receiving from Right at Home. Both carers who visit mum provide excellent care for mum and are great company for her too! The agency is always helpful and flexible when plans need to be changed or made last minute and they have always gone above and beyond to accommodate our wishes. I am 100% happy with the care mum is receiving and I genuinely feel the carers have mum’s best interests at heart. Thank you to you all for all that you do.
11 June 2020
The care we have had has been extremely good with great attention to detail. Always willing to help with anything extra.
16 January 2020
All of the staff that have visited and cared for the client have treated her with the utmost care and respect and have allowed the client to keep her dignity in the most trying of times. They do a very hard job but still treat the client as a friend which has been important to the client.
07 January 2020
They have transformed my father's life with sensitive and quality care. Their procedures ensure nothing is missed on any visit.
06 January 2020
All of the carers involved were excellent and very patient with my husband who has a difficult personality.
06 January 2020
The carers are very professional in their approach and thorough in their work responding to my Dad's changing needs through 2019. They are always bright and cheerful, talking to my Father respectfully and with affection. They are also able to respond to situations as they arise and communicating promptly to myself, their Supervisor and other professionals as necessary.