Submit a Review for Home Instead (Cowbridge, Pontyclun & Pontypridd)
Castle House, 63-69 Cardiff Road, Taffs Well, Cardiff, CF15 7RD
View Full Details of Home Instead (Cowbridge, Pontyclun & Pontypridd)Latest Reviews for Home Instead (Cowbridge, Pontyclun & Pontypridd)
03 April 2025
From my first contact with the manager from Home Instead I was very impressed. Suddenly becoming a carer for my mum and dad alongside balancing a career and home life was tough. I thought I could and should be doing it all. I soon realised I needed a break and reached out to Home Instead. She fully understood how I was feeling, battling with guilt for not being able to do it all. We talked through a solution based on what Home Instead could offer then arranged a meeting with my parents. The manager was lovely with them and instantly gained their trust and support. The carers started in January and we haven't looked back. The carer who cares for them regularly is like another daughter and they are so complimentary about her. another carer covers if their main carer if off and is equally wonderful. I am so delighted with how it is going. I now have some evenings back to recharge my batteries safe in the knowledge that when I'm not there to do evening meals, they are being well looked after.
15 January 2025
Home Instead have been fantastic for my 97 year old father. From the very first phone call I felt comfortable and included in the decision making. They went out of their way to choose carers that were right for my father. The hours given were exactly what he asked for. The carers are brilliant and he likes them both very much. Not only have they vastly improved the life of my father, but also the lives of myself, brothers and sister. We know he is in good hands. I would recommend Home Instead without hesitation. They are fabulous!
15 October 2024
Home Instead care professionals looked after my husband two days a week for 4/5 months before he went into a care home. They formed a very good relationship with him in spite of the difficulties his dementia presented and worked hard to stimulate him and keep him occupied including short trips in their cars. He felt confident enough in their company to enjoy these little outings. When I returned home my husband was happy and relaxed and it was obvious he had been well taken care of. The care professionals were reliable, always on time, and well-presented. The office staff were friendly and supportive and would offer advice if and when required.
01 October 2024
After a poor experience with another care company, we chose Home Instead to provide morning routine assistance for our mother. From the beginning, they listened to her requirements and met her needs over the last few years until she recently passed away. They were always prompt, reliable, polite and well-presented. Good communication from the administration staff at all times. Our mother built a strong bond with her carer and this allowed her to feel safe, relaxed, dignified and happy in their presence. She always looked forward to seeing her carer. We would highly recommend home instead as our mother could be a hard person to please and she never had any complaints just good things to say about the team.
10 June 2024
My father has dementia and recently my mother had a stroke. As I am the sole carer I was struggling to cope. Home Instead was recommended to me and we couldn't be more satisfied with their support. My mother has a visit 3 times a week and enjoys her time with her PA at home and has short trips out to the shops etc and appointments. They're always laughing and chatting and were marched perfectly. When the PA is away there is always someone to cover. It has taken a lot of stress away from me and my parents are comfortable and reassured that they are having additional help and support. The staff are so kind and understanding and are always on hand for any advice or answer any questions. Within a week of the initial call and after a couple of 'get to know us meetings' my mum had a wonderful PA. This company is so proffessional and efficient. They have certainly changed our lives for the better in a time when we were struggling.
01 May 2024
We have been using Home Instead for over a year and the service provided has been fantastic throughout. The carers are friendly, punctual and go above and beyond. My grandad and I have built up a great relationship with the team and my grandad enjoys having them in his day-to-day life. The team keep me up-to-date with regular updates and are very supportive and accommodating. Home instead, put my mind at ease, knowing that my grandad is taken care of professionally and caring, for those days I cannot visit him. I highly recommend Home Instead!
29 April 2024
Home Instead have provided a professional and reliable service for the last twelve months. I live a considerable distance from my parent and without the support of Home Instead, they would have lost their independence. The daily visits provide not only my parent the care they need, but also as a family comfort in knowing someone is helping them each day, and will also bring to our attention any issues of concern. When changes in care needs are required we have always been supported by the carers and the management team. Importantly my parent looks forward to the carer's visits and do not see them as an intrusion but as an improvement in their standard of living at home and maintaining their independence. Thank you so much to the whole team at Home Instead, for looking after us so well.
29 April 2024
This is an extremely professional team of care providers in every respect. My mother thoroughly enjoys the company of all the ladies who take her out to groups and also look after her house. My mother is always treated with the utmost respect and dignity. As a family, we have forged an excellent working relationship with all members of the team. Nothing is too much trouble.
09 October 2023
We had only used Home Instead for three and a half months before my husband went into a care home but in all that time he was treated with care, compassion and dignity. All staff we encountered and carers were genuinely keen to do a good job and to help him maintain as much independence as he was able to whilst helping with what he couldn’t manage. The additional help provided around the home was also invaluable to me as was the genuine concern of staff for my health. I would have no hesitation in recommending this Home Instead company to anyone.
20 April 2023
Home Instead have given my parents and I a professional, reliable service for the past 12 months and in spite of challenges faced post covid, have always made a great effort to support us wherever possible. Their team are friendly, approachable and adaptable, and have a great understanding of the difficulties involved, both with dementia and other health conditions. We would be lost without them. Their main carer has become invaluable, especially to Mum, and it's lovely to see the relationship they have built.
17 April 2023
Home Instead was recommended to me by a friend when I was struggling to find Home Care for my parents-in-law. They weren't very willing to accept that they needed help, but, from the very first visit, the staff were able to put them at ease. All the staff are extremely helpful, respectful and caring. All team members are introduced to their clients by another team member before doing a solo visit. Home Instead always keeps me informed of any issues that might crop up when visiting my parents-in-law and they are happy for me to keep in touch with them too. We are then able to address any possible problems together. If there are any alterations to the schedule, due to circumstances beyond their control, my parents-in-law always receive a telephone call to update them of the problem. Home Instead have been visiting for the last 9 months and we don't know how any of us would have managed without them. Thank you to all the team at Home Instead.
06 March 2023
I would not hesitate to recommend Home Instead to anyone looking for care for a loved one. The company continually meet and exceed expectations in all areas of care. The office staff and the carers are genuinely interested in their clients and understand their individual needs. The company is caring, professional and always compassionate and also very supportive with relatives. I cannot praise Home Instead enough for the care and peace of mind provided to my dad and our family. Highly recommend.
02 March 2023
Mum suffered from dementia and initially, Home Instead came in to offer some companionship. She immediately bonded with the carers and said it felt like having a friend around rather than a carer. The carers did not rush and had plenty of time for Mum either just sitting and having a chat, going for a walk or doing a jigsaw. When Mum needed more day-to-day care Home Instead worked with me to ensure the right package was put in place. The carers were amazing and it put my mind at ease knowing that someone was visiting and making sure Mum was okay. If there were any issues I was contacted immediately and solutions if needed were offered. All office staff and managers were highly professional and approachable. If I had any queries I felt able to ring them for a chat and they had the time to talk to me and support me in any way they could. I would highly recommend Home Instead and I wish to thank them for all the support, kindness and compassion they gave us all.
22 February 2023
Home Instead has made a huge difference to my mother over recent months. She has been receiving carers in her own home and at the grand old age of 91 years young has been delighted with the assistance given. The service is both adaptable and personal. Staff have displayed a high level of professionalism and are empathetic and hardworking. My mother looks forward to her regular visits and has benefited greatly. Home Instead really does its very best to please. They are always there to listen and find solutions to problems when they arise. Circumstances change and it is very reassuring to know that there is help available when needed. Thank you very much Home Instead.
09 March 2022
I would like to thank all staff from Home Instead for the care and support offered to my mother and myself. My mother was reluctant to accept support but Home Instead were able to offer a bespoke package tailored to my mother's needs, this initially included helping with the recycling and changing the sheets on the bed as well as befriending. As my mother's needs increased she was happy to accept further support as she had become comfortable with her carers. Home Instead carefully selected carers to match my mother's interests and personality. Mum used to really enjoy their visits. My mother was offered a very thorough home assessment initially which was also reviewed, I felt very reassured by the professionalism of all staff from the carers to the managers and staff in the office. Home Instead also offered myself support during difficult times and were just a phone call away. I would recommend Home Instead and cannot thank them enough for their kindness and support they gave us
02 March 2022
I wish to sincerely thank the management, staff and carers at Home Instead for the care they provided to my dementia suffering elderly mother over the past 2 to 3 years. Their professional care and compassion gave my mother the ability to remain in the home she loved for an extra 2 to 3 years. The team ensured that prescribed medication was ordered and collected from the pharmacy and correct medication was taken by my mother at appropriate times. The carers, helped my mother get up from bed in the morning, they bathed and dressed her and provided/cooked meals. They did shopping, got her ready for bed and provided companionship when she needed it most. The carer's professionalism and kindness shown to my mother gave me peace of mind knowing that when they were there she was being well looked after. From my own experience, I would recommend Home Instead to others who sadly find themselves in a similar position.
29 December 2021
I would like to thank everyone who has been helping my mum over the last few months, not just those who care for her but also the management and support team. She really gets on with her caregivers and they are so flexible, even when she changes her mind or gets confused about arrangements. It’s so good that she sees the same people and has built up a relationship with them. They have been proactive in helping her organise medical appointments and dealing with admin, as well as providing companionship and taking care of domestic duties. Thank you also for helping organise respite care - it wouldn’t have happened without the Manager and her team going the extra mile and dealing with so many processes and date changes. I hope she enjoys her a few weeks away but I think she will miss seeing her ladies. She has definitely changed from someone who was initially very reluctant to engage with receiving care at home, to really valuing your services.
12 August 2021
Home Instead (Cowbridge, Pontyclun & Pontypridd) looked after my elderly father who suffers with dementia, for more than the past year, only ceasing when he was hospitalised following a fall. Throughout the period, including the challenges of the COVID pandemic, the care they provided was first-rate. Specific caregivers are allocated to clients and the service they provide is tailor-made to the needs and circumstances of the individual. The service was reliable and on the odd occasion when an emergency interfered with the care schedule I was always advised of the situation and the solution that had been put in place. At no time, even in an emergency, was someone sent to cover a shift that Dad had not already met and was comfortable with. The carers treated my father as a real individual rather than as a task to be completed and did all they could to improve his quality of life as well as keeping him safe. Thoroughly recommended.
28 June 2021
We have always been very pleased with Home Instead, they were always punctual, professional and caring.
18 April 2021
Our mother is in her eighties and lives alone. She cannot live independently but her one desire was to remain in her own home. Home Instead (Cowbridge, Pontyclun & Pontypridd) have certainly helped us to achieve this. Needless to say the lockdown has been something of a challenge. Continuity has been key, with a small team of care givers who are punctual and friendly. Amongst the management staff there is a willingness to discuss and solve problems as they arise. An example of this, is the use of pre-paid debit cards so that carers could do the weekly shop without mum having to be present. It would be fair to say that Home Instead (Cowbridge, Pontyclun & Pontypridd) has been a lifesaver over the past year.
Latest Reviews for Home Instead (Cowbridge, Pontyclun & Pontypridd)
03 April 2025
From my first contact with the manager from Home Instead I was very impressed. Suddenly becoming a carer for my mum and dad alongside balancing a career and home life was tough. I thought I could and should be doing it all. I soon realised I needed a break and reached out to Home Instead. She fully understood how I was feeling, battling with guilt for not being able to do it all. We talked through a solution based on what Home Instead could offer then arranged a meeting with my parents. The manager was lovely with them and instantly gained their trust and support. The carers started in January and we haven't looked back. The carer who cares for them regularly is like another daughter and they are so complimentary about her. another carer covers if their main carer if off and is equally wonderful. I am so delighted with how it is going. I now have some evenings back to recharge my batteries safe in the knowledge that when I'm not there to do evening meals, they are being well looked after.
15 January 2025
Home Instead have been fantastic for my 97 year old father. From the very first phone call I felt comfortable and included in the decision making. They went out of their way to choose carers that were right for my father. The hours given were exactly what he asked for. The carers are brilliant and he likes them both very much. Not only have they vastly improved the life of my father, but also the lives of myself, brothers and sister. We know he is in good hands. I would recommend Home Instead without hesitation. They are fabulous!
15 October 2024
Home Instead care professionals looked after my husband two days a week for 4/5 months before he went into a care home. They formed a very good relationship with him in spite of the difficulties his dementia presented and worked hard to stimulate him and keep him occupied including short trips in their cars. He felt confident enough in their company to enjoy these little outings. When I returned home my husband was happy and relaxed and it was obvious he had been well taken care of. The care professionals were reliable, always on time, and well-presented. The office staff were friendly and supportive and would offer advice if and when required.
01 October 2024
After a poor experience with another care company, we chose Home Instead to provide morning routine assistance for our mother. From the beginning, they listened to her requirements and met her needs over the last few years until she recently passed away. They were always prompt, reliable, polite and well-presented. Good communication from the administration staff at all times. Our mother built a strong bond with her carer and this allowed her to feel safe, relaxed, dignified and happy in their presence. She always looked forward to seeing her carer. We would highly recommend home instead as our mother could be a hard person to please and she never had any complaints just good things to say about the team.
10 June 2024
My father has dementia and recently my mother had a stroke. As I am the sole carer I was struggling to cope. Home Instead was recommended to me and we couldn't be more satisfied with their support. My mother has a visit 3 times a week and enjoys her time with her PA at home and has short trips out to the shops etc and appointments. They're always laughing and chatting and were marched perfectly. When the PA is away there is always someone to cover. It has taken a lot of stress away from me and my parents are comfortable and reassured that they are having additional help and support. The staff are so kind and understanding and are always on hand for any advice or answer any questions. Within a week of the initial call and after a couple of 'get to know us meetings' my mum had a wonderful PA. This company is so proffessional and efficient. They have certainly changed our lives for the better in a time when we were struggling.
01 May 2024
We have been using Home Instead for over a year and the service provided has been fantastic throughout. The carers are friendly, punctual and go above and beyond. My grandad and I have built up a great relationship with the team and my grandad enjoys having them in his day-to-day life. The team keep me up-to-date with regular updates and are very supportive and accommodating. Home instead, put my mind at ease, knowing that my grandad is taken care of professionally and caring, for those days I cannot visit him. I highly recommend Home Instead!
29 April 2024
Home Instead have provided a professional and reliable service for the last twelve months. I live a considerable distance from my parent and without the support of Home Instead, they would have lost their independence. The daily visits provide not only my parent the care they need, but also as a family comfort in knowing someone is helping them each day, and will also bring to our attention any issues of concern. When changes in care needs are required we have always been supported by the carers and the management team. Importantly my parent looks forward to the carer's visits and do not see them as an intrusion but as an improvement in their standard of living at home and maintaining their independence. Thank you so much to the whole team at Home Instead, for looking after us so well.
29 April 2024
This is an extremely professional team of care providers in every respect. My mother thoroughly enjoys the company of all the ladies who take her out to groups and also look after her house. My mother is always treated with the utmost respect and dignity. As a family, we have forged an excellent working relationship with all members of the team. Nothing is too much trouble.
09 October 2023
We had only used Home Instead for three and a half months before my husband went into a care home but in all that time he was treated with care, compassion and dignity. All staff we encountered and carers were genuinely keen to do a good job and to help him maintain as much independence as he was able to whilst helping with what he couldn’t manage. The additional help provided around the home was also invaluable to me as was the genuine concern of staff for my health. I would have no hesitation in recommending this Home Instead company to anyone.
20 April 2023
Home Instead have given my parents and I a professional, reliable service for the past 12 months and in spite of challenges faced post covid, have always made a great effort to support us wherever possible. Their team are friendly, approachable and adaptable, and have a great understanding of the difficulties involved, both with dementia and other health conditions. We would be lost without them. Their main carer has become invaluable, especially to Mum, and it's lovely to see the relationship they have built.
17 April 2023
Home Instead was recommended to me by a friend when I was struggling to find Home Care for my parents-in-law. They weren't very willing to accept that they needed help, but, from the very first visit, the staff were able to put them at ease. All the staff are extremely helpful, respectful and caring. All team members are introduced to their clients by another team member before doing a solo visit. Home Instead always keeps me informed of any issues that might crop up when visiting my parents-in-law and they are happy for me to keep in touch with them too. We are then able to address any possible problems together. If there are any alterations to the schedule, due to circumstances beyond their control, my parents-in-law always receive a telephone call to update them of the problem. Home Instead have been visiting for the last 9 months and we don't know how any of us would have managed without them. Thank you to all the team at Home Instead.
06 March 2023
I would not hesitate to recommend Home Instead to anyone looking for care for a loved one. The company continually meet and exceed expectations in all areas of care. The office staff and the carers are genuinely interested in their clients and understand their individual needs. The company is caring, professional and always compassionate and also very supportive with relatives. I cannot praise Home Instead enough for the care and peace of mind provided to my dad and our family. Highly recommend.
02 March 2023
Mum suffered from dementia and initially, Home Instead came in to offer some companionship. She immediately bonded with the carers and said it felt like having a friend around rather than a carer. The carers did not rush and had plenty of time for Mum either just sitting and having a chat, going for a walk or doing a jigsaw. When Mum needed more day-to-day care Home Instead worked with me to ensure the right package was put in place. The carers were amazing and it put my mind at ease knowing that someone was visiting and making sure Mum was okay. If there were any issues I was contacted immediately and solutions if needed were offered. All office staff and managers were highly professional and approachable. If I had any queries I felt able to ring them for a chat and they had the time to talk to me and support me in any way they could. I would highly recommend Home Instead and I wish to thank them for all the support, kindness and compassion they gave us all.
22 February 2023
Home Instead has made a huge difference to my mother over recent months. She has been receiving carers in her own home and at the grand old age of 91 years young has been delighted with the assistance given. The service is both adaptable and personal. Staff have displayed a high level of professionalism and are empathetic and hardworking. My mother looks forward to her regular visits and has benefited greatly. Home Instead really does its very best to please. They are always there to listen and find solutions to problems when they arise. Circumstances change and it is very reassuring to know that there is help available when needed. Thank you very much Home Instead.
09 March 2022
I would like to thank all staff from Home Instead for the care and support offered to my mother and myself. My mother was reluctant to accept support but Home Instead were able to offer a bespoke package tailored to my mother's needs, this initially included helping with the recycling and changing the sheets on the bed as well as befriending. As my mother's needs increased she was happy to accept further support as she had become comfortable with her carers. Home Instead carefully selected carers to match my mother's interests and personality. Mum used to really enjoy their visits. My mother was offered a very thorough home assessment initially which was also reviewed, I felt very reassured by the professionalism of all staff from the carers to the managers and staff in the office. Home Instead also offered myself support during difficult times and were just a phone call away. I would recommend Home Instead and cannot thank them enough for their kindness and support they gave us
02 March 2022
I wish to sincerely thank the management, staff and carers at Home Instead for the care they provided to my dementia suffering elderly mother over the past 2 to 3 years. Their professional care and compassion gave my mother the ability to remain in the home she loved for an extra 2 to 3 years. The team ensured that prescribed medication was ordered and collected from the pharmacy and correct medication was taken by my mother at appropriate times. The carers, helped my mother get up from bed in the morning, they bathed and dressed her and provided/cooked meals. They did shopping, got her ready for bed and provided companionship when she needed it most. The carer's professionalism and kindness shown to my mother gave me peace of mind knowing that when they were there she was being well looked after. From my own experience, I would recommend Home Instead to others who sadly find themselves in a similar position.
29 December 2021
I would like to thank everyone who has been helping my mum over the last few months, not just those who care for her but also the management and support team. She really gets on with her caregivers and they are so flexible, even when she changes her mind or gets confused about arrangements. It’s so good that she sees the same people and has built up a relationship with them. They have been proactive in helping her organise medical appointments and dealing with admin, as well as providing companionship and taking care of domestic duties. Thank you also for helping organise respite care - it wouldn’t have happened without the Manager and her team going the extra mile and dealing with so many processes and date changes. I hope she enjoys her a few weeks away but I think she will miss seeing her ladies. She has definitely changed from someone who was initially very reluctant to engage with receiving care at home, to really valuing your services.
12 August 2021
Home Instead (Cowbridge, Pontyclun & Pontypridd) looked after my elderly father who suffers with dementia, for more than the past year, only ceasing when he was hospitalised following a fall. Throughout the period, including the challenges of the COVID pandemic, the care they provided was first-rate. Specific caregivers are allocated to clients and the service they provide is tailor-made to the needs and circumstances of the individual. The service was reliable and on the odd occasion when an emergency interfered with the care schedule I was always advised of the situation and the solution that had been put in place. At no time, even in an emergency, was someone sent to cover a shift that Dad had not already met and was comfortable with. The carers treated my father as a real individual rather than as a task to be completed and did all they could to improve his quality of life as well as keeping him safe. Thoroughly recommended.
28 June 2021
We have always been very pleased with Home Instead, they were always punctual, professional and caring.
18 April 2021
Our mother is in her eighties and lives alone. She cannot live independently but her one desire was to remain in her own home. Home Instead (Cowbridge, Pontyclun & Pontypridd) have certainly helped us to achieve this. Needless to say the lockdown has been something of a challenge. Continuity has been key, with a small team of care givers who are punctual and friendly. Amongst the management staff there is a willingness to discuss and solve problems as they arise. An example of this, is the use of pre-paid debit cards so that carers could do the weekly shop without mum having to be present. It would be fair to say that Home Instead (Cowbridge, Pontyclun & Pontypridd) has been a lifesaver over the past year.